Heritage Parts Centre Reviews

4.5 Rating 14,781 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“Very helpful and professional.”

Helpful Report

Posted 4 years ago

“Is anyone going to contact me ever ?”

Helpful Report

Posted 4 years ago

“I have used VW heritage for about 20 years when they had a small shop at Lakeside Essex SSP, I have always recommended to other people that I know with Volkswagen but just recently over the last two years I would not recommend this company to anybody I know, I have a delivery several months ago which was damaged when delivered and I had problems getting a new delivery it took too long, Today I’m experiencing problems as well the delivery driver has delivered my parcel to another house in the neighbourhood 4 days ago and I can’t retrieve the parcel from them VW heritage are no help in resolving this problem? Also I would like to add that the salesman are not experienced in high-performance vw engines I had a problem with a set of the rocker shaft’s and nobody was experienced enough to sort the problem pretty useless as they are the ones that sell them.”

Helpful Report

Posted 5 years ago

Thanks for tasking the time to review. We are sorry you have had problems recently with the delivery company. Please call the Customer Service Team on 01273 444000 so they can look into the problem and escalate the issue with a manager. In relation to the problem part, if you can send us your details via help@heritagepartscentre.com we'll contact you or call and speak to Paul who is our Engine man, he should be able to help. Each member of the sales team have their specialist area, sadly each of them don't know everything, but combined, we have a very good knowledge base.

Posted 5 years ago

“Ordered a carb arrived damaged and not factory setting (as told by my mechanic) used old parts off old carb to solve damage issues. Ordered next day delivery but doesnt state needs be ordred before 4pm. Was late being dispatched due to computer system erro. Arrived in a box with no packaging to stop carb from moving around. Was told i would get refund on delivery charge still waiting. My mechanic is happy to send pics of carb and report if needed. Couldnt send it back as needed my van on the road asap as use for work.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review, sorry if you've had issues. I can see the postage refund has been instigated and should show in your account shortly, it can take a few days between accounts. If you can contact us, we can look into the Carb issue.

Posted 5 years ago

“Service very good but hate being pestered for feedback, reviews, etc.”

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Posted 5 years ago

Sorry to pester you, but your feedback is important to us.

Posted 5 years ago

“I don't rate you yet because I have not received your item. I purchased plastic film sheet for early vw speedo repair. I never got here. Can you please check? My name is Xavier Casado and I live in Barcelona. My order number is WEBX120120701971. Thanks”

Helpful Report

Posted 5 years ago

Estimado Xavier, Sentimos el retraso provocado por Royal Mail/Correos en la entrega de su pedido, hemos consultado la información de seguimiento y aparece como entregado hoy mismo. Quedamos a su disposición. Gracias

Posted 5 years ago

“Hello,every possibility to contact you doesnt work. You send me the wrong bumper for the Golf two. I bought a black one with a chrome stripe and you send me one with a painted stripe. I need now a return note for my package to send it back. I want my money back please. Marcel Köhler”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies if you have had issues? Our contact details are either 0044 1273 444000 or help@heritagepartscentre.com as per the website. If we have sent you the incorrect item in error, we will of course organise getting the part collected.

Posted 5 years ago

“Llevo 15 días esperando un tapón en stock que tenía que llegar en 4 días, y sigue sin llegar. Me dieron el numero de seguimiento porque lo pedí, si no lo pido no me lo facilitan. Decepcionado, no volveré a comprar aquí.”

Helpful Report

Posted 5 years ago

Le pedimos disculpa por el retraso en la entrega de su pedido, desafortunadamente, los servicios de correos pueden sufrir ciertos retrasos en estas fechas debido al incremento de carga de trabajo así como de los festivos que tienen lugar a primeros de Diciembre. Hemos comprobado hoy mismo el seguimiento de su pedido y aparece ya en reparto para su entrega. Quedamos a su disposición. Gracias y felices fiestas.

Posted 5 years ago

“Muy mala comunicación con el cliente”

Helpful Report

Posted 5 years ago

“I haven't received my purchase”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. We are tracking the overdue International consignment with the courier and someone from Customer Service will contact you shortly.

Posted 5 years ago

“Still waiting......”

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Posted 5 years ago

Thanks for taking the time to review. I can see your order is on its way to you in France and should arrive shortly.

Posted 5 years ago

“Disappointing. My partner bought me four sprintstar wheels which should have come with free wheel nuts but did not. As they were for a Birthday gift I didn’t open till much later than when purchased so missed out on them.”

Helpful Report

Posted 5 years ago

Sorry, you didn't receive the wheel nuts at the time of ordering. We will get our Customer Services team to arrange the correct fittings to be sent out to you.

Posted 5 years ago

“Purchased some items along with a bonnet gas strut kit. When delivered the kit was missing. Took 4 phone calls with an average of 10 minutes on hold for each one before answer to sort it out. They sent the wrong item out as a replacement and then in the end said they didn’t have the correct item in stock.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the wait time you experienced on the phone, the summer months tend to be extremely busy. Sorry about the shortage on your order and the item subsequently then being out of stock. I can see a refund was processed shortly after the issue was discovered.

Posted 5 years ago

“I still haven't received my parts over a month since I paid and also paid for delivery. Was told 14 day delivery, then 21 days delivery then I got told it the problem of the freight company. The tracking for the postal service gives no information and VW Heritage will not answer my emails now. My car is off the road still because I need the parts. Nobody seems to care”

Helpful Report

Posted 5 years ago

For the benefit of others reading our reviews, and further to our communication earlier this week, this parcel was with the Australian Postal Service 'sat waiting' although they hadn't informed you, but it has now been collected by yourself.

Posted 5 years ago

“Unhelpful staff, nobody answered my inquiry.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry we did answer your question? Just checking on our system, we've found questions concerning Accelerator cable and a Radiator, both showing as answered? Apologies if we missed an enquiry.

Posted 5 years ago

“Disappointing 1st purchase. Incomplete order received and not informed of delayed back order. Told parts would be sent upon receipt but still waiting 2 weeks on. No reply to email or further communication.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and for your feedback. I'm not sure what happened with your order as the one part that was on Back Order, would have shown as out of stock at the point of ordering. Sorry, if that didn't happen? I can see the Back Order item has now been sent and should arrive with you in Hong Kong from the UK shortly.

Posted 5 years ago

“The T25 rear bumper strip arrived in a MASSIVE box the size of a bicycle box with no other packaging. As a consequence it was bent, no, folded in two. I called immediately and provided pictures on email and we are four days in with no resolution offered at all. Awful service.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the delay in getting back to you, it looks like the enquiry fell over the weekend, hence the delay. It looks like a replacement is on its way and will arrive tomorrow.

Posted 5 years ago

“I'm missing more than half my order. Online says items were dispatched, but I haven't received them. Emailed customer service and their auto-response says to allow up to nine working days (72 business hours at 8 hours per day) for a reply(!). Where's my stuff!?”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Many apologies for the issues with the dispatch on this order, our Customer Service Department are looking into the issue and will re-send the missing items very shortly.

Posted 5 years ago

“12 days and still no track rod ends”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry about the apparent delay? I have asked someone from our customer service team to check and look into the delivery, which was sent via Royal Mail. They should contact you shortly after checking the delivery with Royal Mail.

Posted 5 years ago

“Hi is there a tracking nr as I have not jet received the parcel”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. It looks like your consignment is on its way to you in South Africa via Air Mail. On smaller consignments we tend to use Air Mail which is a non tracked service. The order should however be with you very shortly.

Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,781 reviews