Heritage Parts Centre Reviews

4.5 Rating 14,248 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Very slow too expensive if you can get parts locally do”

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Posted 2 years ago

“This is the second time I have left a poor review of my purchase. You obviously don’t even read them”

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Posted 3 years ago

“Still waiting for the parts. Nothing arrived yet”

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Posted 3 years ago

“Buenos dias, he hecho un pedido el 28 de enero y todavia no lo he recibido. Un saludo.”

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Posted 3 years ago

“This is the second request for a rating. So, I have to rate you lower than the last request. The freight quote was off the planet, way too expensive to be considered. I have since purchased from another supplier, similar price, and freight cost 10% of Heritage.”

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Posted 3 years ago

“I was told I was getting a refund in 7 to 10 days. Have not got the refund. Then I’m finding out I’m only getting a partial refund. Which is not including the shipping. Even though the part came defective. I lost on this one.”

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Posted 3 years ago

“Did not receive all my order but you are looking for review. The front grill I received is of poor quality and I won’t be using it on my vehicle.”

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Posted 3 years ago

“I have emailed a number of times regarding this order, only 3 parts from.my large order have arrived and I've emailed 3 times in regard to the rest of the order but have not been replied to. Please email me back ASAP with regard the rest of my order which I have paid for in full.”

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Posted 3 years ago

“I've already given a review.”

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Posted 3 years ago

“I never got my manifold that i odered and payed for very angry be carefull ordering ...”

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Posted 3 years ago

“I got the wrong parts even though it says their right on the website.”

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Posted 3 years ago

“Absolutely abysmal!”

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Posted 3 years ago

“Ordered both window trims one side was great quality but other side was horrendous return the poor quality one at a cost of £11.00 was told another one of better quality would be shipped but after a week I contacted heritage and I was told that no one had taken my order and that they didn’t have any in stock.”

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Posted 3 years ago

“After ten days I still have not received my refund or any update on it. Even after spending multiple emails. would not recommend or use again.”

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Posted 3 years ago

“VERY DISSAPOINTED. Very poor NOT FIT FOR PURPOSE Product was found to be very poor quality. Bonnet was slighted dented around centre and rear edge. Two protrusions in area of hinge mounting bolt holes. Due to aforementioned damage I will not be using the bonnet!! Whilst I appreciate this is not a genuine VW panel I would have expected higher quality goods from you. Only reason product not returned is the fact that I have been working away from home and not been practical to arrange courier. Sent from Windows Mail”

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Posted 3 years ago

“You are usually very polite. This time you are very unresponsive. I still haven't received a response to my question. Why?”

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Posted 3 years ago

“Phoned regarding shipping, promised call back never received”

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Posted 3 years ago

“Got no response to emails 4 weeks later still no parts arrived”

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Posted 3 years ago

“NO WAY OF LIVE CONTACT AFTER 1PM PHONE LINES SHUT AFTER 1PM SO IF YOU ORDER AND MAKE A MISTAKE LIKE I DID YOU ARE FUKED. STUPID COMPANY COST ME A DAY BECAUSE I WAS UNABLE TO AMEND MY ORDER. HAD TO WAIT TILL THE NXT DAY TO PHONE UP FOR A SEPARATE ORDER TO BE SHIPPED OUT... RIDICULOUS WAY TO RUN A BUSINESS. WONT USE THEM AGAIN. GO TO JUSTKAMPERS WAY BETTER SERVICE.”

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Posted 3 years ago

I would like to thank you for telling us about this. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Posted 3 years ago

“Send spam emails after purchase.”

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Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 14,248 reviews