Heritage Parts Centre Reviews

4.5 Rating 15,782 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“.... the inner sils are still missing !!!! My costumer is real angry, - I corse too ....”

Helpful Report

Posted 2 years ago

“Great to receive a review request BEFORE I ACTUALLY RECEIVED MY DELIVERY . The cost for delivery was absolutely ridiculous. The part is tiny and it took forever to leave the factory. The website is deceiving making you think it actually is an Australian company then with further research advertising it delivers faster than Australian companies. Waiting 9 weeks now for delivery at the highest cost. NEVER AGAIN. If this part arrives I’ll faint!”

Helpful Report

Posted 2 years ago

“I still haven't received it yet 🥺”

Helpful Report

Posted 2 years ago

“Absurd. "Import duty" (gotta love the and/or.. wow) amounted to $23! more than the price of the part! Absolutely ridicuIous. No other auto parts supplier I use does this, and I use many in the US. Hello me, Thank you for paying the Import Duty and/or Tax and Customs Clearance Service Charges due on your DHL Express shipment with waybill number 7564000113 from VW HERITAGE PARTS CENTRE. PAYMENT DETAILS Amount Paid CAD 23.09 Transaction ID 92707371-12340467 Payment Date 2022-11-22”

Helpful Report

Posted 2 years ago

“Didn't receive item yet says been tracked and posted”

Helpful Report

Posted 2 years ago

“Ordered on the 28th of November and this purchase still hasn’t arrived 19 days later”

Helpful Report

Posted 2 years ago

“I did not recieved this item and it was the most important from my order. Plus you charged too much for shipping.”

Helpful Report

Posted 2 years ago

“The service was very very poor customer service advisor who was email me was also no help to resolve the issue 0 out of 10 I have already told Royal mail that between the two of you I just really hope that I don't need to use your services again.”

Helpful Report

Posted 2 years ago

“The seals I received are of pretty random and uneven heights. Practically, this may possibly make little difference - I haven't dismantled the original filler pipe to check them against the originals, but the variance in manufacturing isn't exactly an encouraging sign. More importantly, I've tried to query this with Heritage three times - once by the contact form on the Heritage website and twice by email - all some time ago, and have received no response. In contrast to all other specialist VW parts suppliers, Heritage provide no support phone number, and seemingly ignore customer correspondence! What kind of approach to customer service is this? - It really is absolutely ludicrous. As such, the rating is for the complete lack of support as much as for the questionable seals.”

Helpful Report

Posted 2 years ago

“I ordered this for a Christmas present 5 weeks ago as the lead time said 4 weeks. I emailed an enquiry and was advised it’s a 4-5 week lead time. Lies from somebody? Looks like some one isn’t getting a present this year. Very poor service 👎🏻”

Helpful Report

Posted 2 years ago

“I have no info about my product. Havent arived yet. And no reply from you company.”

Helpful Report

Posted 2 years ago

“Have not recieved”

Helpful Report

Posted 2 years ago

“Sent me the wrong nuts”

Helpful Report

Posted 2 years ago

“I ordered the stainless steel trim expecting it to be the best quality available. However when it finally arrived after being on back order it was scratched at one end. Annoyingly Heritage have removed the phone numbers from their website meaning that you can now only make contact via email. I eventually got a return authorisation and had to take the package to a DPD collection point. Heritage wouldn't send a replacement until the faulty item had been received back at their warehouse so a further delay. I then received a replacement which had obviously not been inspected prior to shipment as it too was damaged at one end being dented! So again I needed to repackage it and take it to a local collection point. I have been offered no compensatory discounts or offers of a guaranteed good quality trim. Amazingly bad and insensitive customer service from a company that I previously used extensively and had great respect for. Whats happened to Heritage???????”

Helpful Report

Posted 2 years ago

“The Item comes not to me the support didnt answer”

Helpful Report

Posted 2 years ago

“Haven’t received my order yet!!!!!!!! Please contact me. 204-741-0500.”

Helpful Report

Posted 2 years ago

“Not received item as yet .”

Helpful Report

Posted 2 years ago

“Have not received this product. This was sent in a separate shipment ( Tracking Number LE155208921DE) along with the article below (rubber bellow) due to the sill cover set being out of stock.”

Helpful Report

Posted 2 years ago

“Wing took over 3 weeks to arrive. When the wing eventually arrived it was damaged”

Helpful Report

Posted 2 years ago

“Still haven't received it yet”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,782 reviews