Heritage Parts Centre Reviews

4.5 Rating 14,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“Having purchased a Fiamma 45S awning I was pleased it came in time having paid for next day delivery. However on fitting I noticed when I wound out the awning there was damage to one of the arms. I could not have seen this before install as it was wound up. I immediately notified Max Horley in ‘customer services’ who offered £50 discount which I felt wasn’t enough, then said he could get a new arm sent. I still felt this wasn’t good enough having to install myself but when I agreed he then stoped replying and haven’t heard since! Appalling service for the supply of an expensive awning!”

Helpful Report

Posted 2 years ago

Hi Tom I am very sorry for your experience but thank you for the feedback, as we take all issues of this nature seriously. I have messaged you privately.

Posted 2 years ago

“Awful experience. I ordered brake calipers which had the exact part number but had a different vehicle “code” which I was unaware of. Heritage would not refund the shipping costs which exceeded the value of the parts - so I am now stuck with $400 calipers that do not fit my vehicle. I will not shop with this retailer again.”

Helpful Report

Posted 2 years ago

Hi Adam I am very sorry for your experience with Heritage. I understand your frustration and we have offered to help as much as we could with a mistaken order. I do hope that you will take advantage of our offer of a discount on your next order if you choose to use us again.

Posted 2 years ago

“Je ne suis pas satisfait car j'ai commandé 3 articles et je n'ai reçu que 1. Je vous serai reconnaissant de me dire rapidement quand vous m'enverrez les 2 articles manquants.”

Helpful Report

Posted 2 years ago

Je suis désolé d'apprendre votre expérience avec nous, je vous ai envoyé un message personnel et je m'excuse au nom de Heritage Parts Centre.

Posted 2 years ago

“I’ve ordered £££££,s of parts from heritage over the years and tried to rectify a mistake on an internet order at opening time, they wouldn’t help at all and all they had to do was include 3 extra clips at my expense. “Not possible” they said but we’re happy to send them out in another order plus £8 shipping. Your customer service to a long standing customer is shameful.your a rip off and I will never use you again. Cool air couldn’t of been more accommodating.”

Helpful Report

Posted 2 years ago

Hi Mark Sorry we were unable to accommodate your request unfortunately we are not able to add to orders once placed now due to changes in our processing system. It's really not a case that we don't want to its that we are not able to.

Posted 2 years ago

“Had to pay $300 for shipping only to find out during shipment that I needed to pay an additional $44 for an import tax which was never disclosed before purchasing. Emailed customer service about this and their response was simply, too bad, you have to pay it and if it comes back to us you won't be refunded. I also asked where I had agreed to pay an additional cost for shipping and received no further replies. So I see no reason to buy anything else from Heritage Parts.”

Helpful Report

Posted 2 years ago

Hi Michael I am sorry to hear of your experience and dissatisfaction. I have sent you a private message and hope to be able to clarify your issues so you might return to us in future.

Posted 2 years ago

“Still haven’t received all my order despite numerous emails”

Helpful Report

Posted 2 years ago

Hi There Apologies for the delay in your order looks like it's all been sent if you have not received part of it please get in touch via the form on our website.

Posted 2 years ago

“All I can say is a clown put this together stay Claire I'm not a professional but even a professional with fake it in the bin”

Helpful Report

Posted 2 years ago

Hi There Sorry if were disappointed with your item. Sadly sometimes items for older vehicles are not of perfect quality but we aim to describe everything we sell honestly. This part has the following text in the fitting info field on our website. 'This part is a reproduction part. We have noted that one of the inner wing mounts may be welded incorrectly. Due to this some cutting and re-welding may be required to fit this item'

Posted 2 years ago

“Extremely long delivery time”

Helpful Report

Posted 2 years ago

Hi There Sorry your order took longer than expected. The item was out of stock when you ordered and was dispatched as soon as we received it. Delivery to France from our german warehouse took 3 days.

Posted 2 years ago

“Badly, only one part shipped to me, the other part sent to a garage apparently. Then exactly the same missing part was sent to me, even though the price and part number was different”

Helpful Report

Posted 2 years ago

“Charge to much for a light weight plastic bit that cost no more than a 1st class stamp and took forever turning up so could not drive my only vehicle to work .poor show all round”

Helpful Report

Posted 2 years ago

Hi There Sorry you were not happy with the delivery cost for your item. We don't have a minimum order value but we have a minimum postage charge to cover the processing and packing cost of small orders. Our system and tracking shows your order was placed on 11th and delivered on 13th if this is not the case please dont hesitate to get in touch.

Posted 2 years ago

“Corporate these days. Not very good on supporting queries. Not like the old days with Dave.”

Helpful Report

Posted 2 years ago

Hi Andrew Thanks for leaving a review. Our Tech team are all VW and Porsche enthusiasts as are the owner's Barney Paul and Mark. We aim to reply to all technical questions within 2 hours but due to a shift in the global market we have had to make some changes to the way we operate.

Posted 2 years ago

“Still waiting for a reply to my email regarding the return spring for VW. You said up to 3 days for a reply. Have heard nothing so far.”

Helpful Report

Posted 2 years ago

Hi Allen Thanks for your review. I see we replied to your technical question within a couple of hours but you missed our reply for a few days (sometimes they can go to your junk). Looks like it's all sorted for you but if not please don't hesitate to get back in touch

Posted 2 years ago

“Parts arrived poorly packaged. Parts are different in design LH to RH as one part is incorrectly labelled. Different thickness, design quality and fitment. A return request was initiated along with photos to describe problems. This has been dismissed even though valid and a poor ‘deal’ has been offered with a currency not even used in the transaction!. So 3 weeks on parts are still here. My money has been wasted and I am very unhappy!”

Helpful Report

Posted 2 years ago

Hi Stephen Thanks for leaving a review and sorry you were not satisfied with the items and our offer of resolution to your issue. As stated by our CS team we do have a better quality version of this part available and would be happy to offer you a discounted price on these.

Posted 2 years ago

“What has gone wrong why can you not speak to anybody on the telephone anymore to sort your part out what is the world coming to with all this Internet rubbish that is okay if you understand computers cannot beat the old fashion way ring up talk to somebody sort out what you want I will not be ordering from VW Heritage again unless they sort themselves out and go back to the telephone”

Helpful Report

Posted 2 years ago

Hi Paul Thanks for leaving a review and sorry you are disappointed that we no longer offer a phone sales option. We still offer technical advice and aim to reply to all email enquiries within 2 hours.

Posted 2 years ago

“I have submitted two returns tickets (256833 & 260674) and not received any reply yet. :(”

Helpful Report

Posted 2 years ago

Hi Steve, Sorry for the delay in replying to the tickets, I can see that they have now been replied to. The refund will be issued as soon as we receive the return back. Thanks

Posted 2 years ago

“Bought an vw beetle survisor, Awful, Do not buy!- Sharp burr edges, visor looks like it's been moulded by a claw hammer- it will be sent back for refund, scratches brand new paint very very disappointed”

Helpful Report

Posted 2 years ago

Hi Robert Sorry you are not happy with the quality of the sunvisors. I cant see a return or an email from you. Please contact us via https://www.heritagepartscentre.com/uk/contact and we will gladly work on resolving your problem

Posted 2 years ago

“What a waste of time I've waited 10months for a part and its been paid now they've just told me they have cancelled the order do not order from this heritage parts honestly there rubbish and will rip you off DONT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

Hi Ian Unfortunately the relay you ordered is out of production and we can't get a delivery date from our supplier. You were not charged for your order and due to changes to the card payment regulations we have had no choice but to cancel older orders and ask that customers re-order or use the 'notify me' function on our website for items with unconfirmed lead times. Sorry for any inconvenience.

Posted 2 years ago

“Still waiting after a month for delivery of correct item. No replies to recent emails and unable to get through on the phone.”

Helpful Report

Posted 2 years ago

Sorry Rory I can see we dropped the ball here and are working to sort it for you.

Posted 2 years ago

“No customer service. No customer service. No customer service. Ask Brett Carver for my email trail and the lack of any staff member to dispatch the items left out of my order and daily emails after a week from Brett Carver that continued to tell me they're being dispatched and I'll get an email letting me know, and after nearly 2 weeks now, no notice of dispatch and just the daily lies of Brett Carver. Usually good speedy service, but when theres an issue with my order, NO ONE wants to solve it and practice good customer service. Sure my last emails started to have some language, but the lack of any help tends to do that to a person.”

Helpful Report

Posted 2 years ago

Hi Kevin, Sorry we dropped the ball with your order I can see it's all been resolved now and the missing item has been delivered. Apologies again.

Posted 2 years ago

“Paid extra for a quick delivery and wish I hadn't as I didn't get the items until 4 days later because ordered after a cut off time or something like that...when asked if I could cancel and order again without the extra charge was told it was not possible because the carrier already had the items, the carrier was claiming at the same time that they hadn't received the items yet...overall very badly handled and not helpful at all, "we have your money now and don't care" attitude.Just a suggestion (other reputable companies do that)-prompt your customers wishing to pay extra for a quicker delivery with a little message that the items won't arrive until whenever when ordering after a certain time-ideally at the time of placing an order,nobody wants to read 28 pages of terms and conditions when ordering a part for the car👍🏻 we will definitely not be returning to shop here”

Heritage Parts Centre 1 star review on 15th July 2022

Helpful Report

Posted 2 years ago

Hi There Sorry we didn't meet your expectations, there is a message in the basket and check out pages that mentions the cut off for next day delivery.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,773 reviews