Heritage Parts Centre Reviews

4.5 Rating 15,781 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“I was sent the wrong part , tried to contact this company for replacement with no response. Was told in recent feed back that they had responded & to check my spam emails account, did that & nothing received from them i any of my mail box. Also completed & mailed a refund form to which I have received nothing back. Please remove me from your company’s mailing list you can keep my money I have thrown your part in the bid as no use to me. If I could give 0 stars out of 5 I would have.”

Helpful Report

Posted 2 years ago

Hi Stuart I am sorry to hear your feedback. I have investigated this and can see an email from my colleague advising you that you ordered a part for a T5 transporter, not a Jetta as you state your vehicle to be in your email. If you want to return the item for refund you are still entitled to, but I cannot find any emails from you requesting a return.

Posted 2 years ago

“Wrong part send & when I tried to contact for replacement was advised to email as they do not take incoming calls. No response from email which is over 2 weeks from time of writing this review. I ended up going to a dealer who had the part o the day for same price excluding the £5 delivery charge. Avoid this seller”

Helpful Report

Posted 2 years ago

Hi Stuart, Apologies for the issue you've had with this part. I can see you sent your enquiry on Saturday 11th Feb, and as our office is closed on weekends we replied on the next working day Monday 13th Feb. Please check your spam inbox as occasionally our emails can end up there in error. If you would like to return the part, you can do so on our website by completing the form found on this link https://www.heritagepartscentre.com/uk/returns where our Returns team will make arrangements to get the part back and issue you a full refund. Best regards.

Posted 2 years ago

“I ordered 2 items online which were on a 6 week delay... fair enough, we have waited 6 or more weeks and received an email to say they are being shipped. There is no phone number to ring and I have now sent 3 emails of which only one has been answered to say they will investigate. I have always raved about VW Heritage but after this experience I will think again!”

Helpful Report

Posted 2 years ago

Hi Paul Sorry to hear this. I can see that we emailed you on 3rd Feb to confirm your order and say it was ready for collection. A slight delay to your follow up email has occurred as my colleagues were checking to see if had been kept for you or booked back into stock as it had been so long since our order confirmation email and had not been collected (if no collection within two weeks we usually refund customers who have not collected their orders). However, I am happy to say that it is still there and ready to collect, and have confirmed this via email to you.

Posted 2 years ago

“Can not quickly speak to anybody about a product email takes too long for a reply.”

Helpful Report

Posted 2 years ago

“Lazy, Inflexible and not customer focussed. Would not provide a Commercial Invoice for Export.”

Helpful Report

Posted 2 years ago

“Sadly. VW Heritage still use DPD in the South West, so my delivery never arrived. I would like to say that this is 100% down to DPD, but, DPD are capable of delivering on behalf of other sellers, so I am not sure why this happens. I have tried to order from VW Heritage a few times over the 12 months or so, and only when they use a different courier, does the delivery arrive. Sadly, another not so great review. Sorry.”

Helpful Report

Posted 2 years ago

“The product was dented and damaged in several places. I have tried to contact you to ask for clarification, (I have also attached photographs as evidence) but have received no feedback from you”

Helpful Report

Posted 2 years ago

Hi there. Sorry to hear you've received a damaged part. Please contact us on help@heritagepartscentre.com and we will investigate this further for you.

Posted 2 years ago

“Leider nicht Angekommen und keine Info”

Helpful Report

Posted 2 years ago

“Leider nicht Angekommen. Keinerlei Info”

Helpful Report

Posted 2 years ago

“Nicht angekommen und keine Info”

Helpful Report

Posted 2 years ago

“Haven't received this item either Tracking Number LE155208921DE”

Helpful Report

Posted 2 years ago

“Still missing !!!!! :-(((”

Helpful Report

Posted 2 years ago

“Put the details of the car in and this was the product suggested but product doesn’t fit and I had to send it back along with another part at a cost of nearly £10 postage .”

Helpful Report

Posted 2 years ago

“Put the details of the car in and this was the product suggested but product doesn’t fit and I had to send it back along with another part at a cost of nearly £10 postage .”

Helpful Report

Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

“delivery was late DH site was corrupted duty fee was charged not able to pau the amall duty fee so I just left it in the duty shop and got my clips elsewhere/”

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Posted 2 years ago

“Haven’t received it yet”

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Posted 2 years ago

“Still waiting for it to be delivered... ordered it in August and still waiting”

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Posted 2 years ago

“Haven’t received the part.”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,781 reviews