Heritage Parts Centre Reviews

4.5 Rating 14,252 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Whatever selection of parts, large or small, some degree of customer service is required. Communication was simply nonexistent.”

Helpful Report

Posted 2 years ago

Hi There apologies we dropped the ball with your order. I have escalated your email to a manager and you should have a response today.

Posted 2 years ago

“Have used Heritage many times but as soon as there is an issue the resolution is appalling - still waiting after 3 weeks”

Helpful Report

Posted 2 years ago

Hi There I can see you have been speaking to one of our tech team and looks like your van is not standard. We are trying to help and will be back in touch soon.

Posted 2 years ago

“I ordered a dipstick online not realising it wasn’t in stock so I placed it on back order. Over a month went by then I was told my order was in stock and shipped, another month went by I still have no order and the tracking details don’t work. Not the best service from the guys, I’m still waiting for my part.”

Helpful Report

Posted 2 years ago

“Twice I received envelopes in which has been missing parts. It just stupidly just throwing sharp parts in an envelope that can rip through paper. Poor”

Helpful Report

Posted 2 years ago

“I'm still waiting for the part to arrive?”

Helpful Report

Posted 2 years ago

“Ordered a handle that said it was in stock made up the order with a small rubber bung that didn’t fit anyway paid I think £9 for shipping had a confirmation email saying both parts had shipped only to receive the rubber bung tried to get through on the phone got cut off after sitting on there for ten minutes rung back to be second in the queue for nearly an hour to find there was no handle and didn’t know when it was going to be in stock again ended up with a refund for the handle and paying £9 odd to ship a rubber bung not so happy”

Helpful Report

Posted 2 years ago

“Terrible experience . I paid for next day delivery , it never turned up and I had to stand my welder down . 4-5 days of waiting I cancelled my order only to be told I have to wait for a refund which I hope will be postage as well . And I still haven’t received my refund at this time , I shall not be shopping with you again as I feel I have be treated very badly .”

Helpful Report

Posted 2 years ago

“Horrible experience. Customer service useless. Made order, paid for it more than 2 weeks ago. Never get what I paid. Contacted them and never hear back. Hopefully paypal return my money. Would not buy again from this website.”

Helpful Report

Posted 2 years ago

“Needed parts urgently paid for express delivery but items were never dispatched. Very difficult to get hold of anyone by phone to query. Non delivery cost me a missed ferry and a stressful end to my holiday.”

Helpful Report

Posted 2 years ago

Hi Guy Very sorry something went wrong with your order, if you complete the contact form here https://www.heritagepartscentre.com/uk/contact we will investigate and do our best to resolve.

Posted 2 years ago

“emesso ordine per tre articoli, ricevuto solamente une. è la seconda volta che mi succede. INAFFIDABILE”

Helpful Report

Posted 2 years ago

Ciao Elvis Siamo spiacenti di non aver soddisfatto le tue aspettative, purtroppo gli articoli che hai ordinato sono stati eliminati dal nostro fornitore. Ci scusiamo per l'inconveniente e speriamo di poterti aiutare ancora in futuro.

Posted 2 years ago

“Awful service, still waiting for parts paid for on 5th February. Repeated false premises of delivery and still nothing has arrived !!!”

Helpful Report

Posted 2 years ago

Ni Nathan Apologies we didn't meet your expectations, I can see we have had some issues with the supply of the part you ordered in Feb. Please be assured we do our best to give accurate due dates but sadly sometimes things don't go as expected. Apologies again.

Posted 2 years ago

“The service from them wasn't to bad but they need to use a new courier”

Helpful Report

Posted 2 years ago

Hi Simon thanks for the review and sorry our delivery partners disappointed you.

Posted 2 years ago

“Haven’t received my doorcard set, I did pay for it months ago. No response in support! Poor service ! I do not know if I ever get my money back or if I receive my doorcard set? Please reconsider when buying your parts here!”

Helpful Report

Posted 2 years ago

We really dropped the ball with you but are on the case to put things right. Much apologies Sigurd

Posted 2 years ago

“Probably great for hobbyists.Not so good for a shop. Long wait time. Don't answer phones”

Helpful Report

Posted 2 years ago

Sorry we didn't meet your expectations, we offer shipping by air or ocean to SA and have a specialist team for trade buyers. I will arrange for a call to see if we can supply in a timeframe that works for you.

Posted 2 years ago

“I ordered 191419669C on 8/4/2022. I paid for it but I never received it.”

Helpful Report

Posted 2 years ago

Hi There, the item was out of stock in our EU warehouse but is on its way and will be posted to you soon. Thanks for your patience.

Posted 2 years ago

“Where's my parts i ordered in March”

Helpful Report

Posted 2 years ago

Hi Samuel The parts are now in stock now you should have recieved an email from us on 14 April asking if you still want them as it was a bit late, they can end up in your junk so appologies for that. I will arrange to get these shipped asap.

Posted 2 years ago

“Hello Heritage,I am very disappointed with the key you sent, it is not the right size for my 1976 vw campervan as it is too short in length. Do you have the right size key and then I can return this one to you. Its very annoying especially with the cost of postage you charged me..Declan Daly”

Helpful Report

Posted 2 years ago

Hi Declan Appologies the part appears to be incorrect, could you send a photo of the original and the one we sent to help@heritagepartscentre.com and we will get the correct item to you asap.

Posted 2 years ago

“I live in Finland and ordered parts to my family home in the UK to pickup when I visited them. A month passed before the trip and still no delivery. I phoned up the call centre and was told they would call me back. They never did call back and the parts were delivered the day after we left.”

Helpful Report

Posted 2 years ago

Sorry we didn't deliver on time for you, if you contact us at help@heritagepartscentre.com we will investigate for you

Posted 2 years ago

“Youve just asked me what i Think of the parts but i havnt recived them yet.”

Helpful Report

Posted 2 years ago

Sorry we were a bit quick off the mark with the review request!

Posted 2 years ago

“Took 2 weeks to refund, Paul said he had received the item on the 9th, 11 days later I messaged again and he said he hadn’t received the item yet. Comedy company run by clowns. Won’t be using them again.”

Helpful Report

Posted 2 years ago

Very sorry we didn't meet your expectations and the refund took longer than expected.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,252 reviews