Heritage Parts Centre Reviews

4.5 Rating 14,247 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Nicht angekommen und keine Info”

Helpful Report

Posted 2 years ago

“Leider nicht Angekommen. Keinerlei Info”

Helpful Report

Posted 2 years ago

“Leider nicht Angekommen und keine Info”

Helpful Report

Posted 2 years ago

“Disappointed with the service, still no update on part ordered and payed for in November, can't even get someone on the phone as they have stopped that too. My project is on hold waiting for this part which i could have got sooner from another supplier but was told this part was in transit early December. Annoyed to say the least.”

Helpful Report

Posted 2 years ago

Hi Mr Gibbons I am sorry to hear of your issues, our Customer Service team replied in December with an update - I will send you a private message, but your part has been sent and we are sorry for the delay.

Posted 2 years ago

“I ordered the stainless steel trim expecting it to be the best quality available. However when it finally arrived after being on back order it was scratched at one end. Annoyingly Heritage have removed the phone numbers from their website meaning that you can now only make contact via email. I eventually got a return authorisation and had to take the package to a DPD collection point. Heritage wouldn't send a replacement until the faulty item had been received back at their warehouse so a further delay. I then received a replacement which had obviously not been inspected prior to shipment as it too was damaged at one end being dented! So again I needed to repackage it and take it to a local collection point. I have been offered no compensatory discounts or offers of a guaranteed good quality trim. Amazingly bad and insensitive customer service from a company that I previously used extensively and had great respect for. Whats happened to Heritage???????”

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Posted 2 years ago

“Sent me the wrong nuts”

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Posted 2 years ago

“Ich warte seid mehreren Wochen auf die ABE der ssp felgen . Nach etlichen Emails. Keine Regung und bis heute nicht erhalten! I am still waiting Till weeks for my ABE i have shipped. I wrote more Emails. Till today no abe !”

Helpful Report

Posted 2 years ago

Hallo Lars wir haben Ihnen die gewünschten Informationen im Dezember zugesandt. Bitte prüfen Sie Ihren E-Mail-Posteingang, ich versuche, die

Posted 2 years ago

“Have not recieved”

Helpful Report

Posted 2 years ago

“I have no info about my product. Havent arived yet. And no reply from you company.”

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Posted 2 years ago

“Item not reached yet and no tracking is provided. pls help”

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Posted 2 years ago

Hi Ranjeet Sorry to hear this, my colleagues replied to you on 19th December, I will follow up with you.

Posted 2 years ago

“I haven’t received my parts. Please contact me. 204-741-0500”

Helpful Report

Posted 2 years ago

Hi John I am sorry for the delay, your order will be with you very soon, I have sent an email to update you.

Posted 2 years ago

“You took my order and money before you actually had the part in stock and when I enquired where was my order, only then did you inform me it might be another month or so. I don't think this is good practice.”

Helpful Report

Posted 2 years ago

Hi Peter I am sorry to hear of your dissatisfaction, do please bear in mind that we deal with lots of parts for classic vehicles that are hard to source and we run out of stock sometimes. The website states if an item is in stock or not on ordering and our order email confirmation system also does this.

Posted 2 years ago

“I ordered this for a Christmas present 5 weeks ago as the lead time said 4 weeks. I emailed an enquiry and was advised it’s a 4-5 week lead time. Lies from somebody? Looks like some one isn’t getting a present this year. Very poor service 👎🏻”

Helpful Report

Posted 2 years ago

“The seals I received are of pretty random and uneven heights. Practically, this may possibly make little difference - I haven't dismantled the original filler pipe to check them against the originals, but the variance in manufacturing isn't exactly an encouraging sign. More importantly, I've tried to query this with Heritage three times - once by the contact form on the Heritage website and twice by email - all some time ago, and have received no response. In contrast to all other specialist VW parts suppliers, Heritage provide no support phone number, and seemingly ignore customer correspondence! What kind of approach to customer service is this? - It really is absolutely ludicrous. As such, the rating is for the complete lack of support as much as for the questionable seals.”

Helpful Report

Posted 2 years ago

“The service was very very poor customer service advisor who was email me was also no help to resolve the issue 0 out of 10 I have already told Royal mail that between the two of you I just really hope that I don't need to use your services again.”

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Posted 2 years ago

“Cant log in anymore.”

Helpful Report

Posted 2 years ago

Hi there Sorry to hear of your problem. We can't find an account for you under your email address, but can see that you logged in as a guest previously. Please contact help@heritagepartscentre.com and we can help you further.

Posted 2 years ago

“I did not recieved this item and it was the most important from my order. Plus you charged too much for shipping.”

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Posted 2 years ago

“Ordered on the 28th of November and this purchase still hasn’t arrived 19 days later”

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Posted 2 years ago

“Didn't receive item yet says been tracked and posted”

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Posted 2 years ago

“It was very bad”

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Posted 2 years ago

Hi Riccardo I am sorry for your experience - we have emailed you to let you know how to return your order.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,247 reviews