Heritage Parts Centre Reviews

4.5 Rating 15,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“Products were fine, up to standard however the Saturday delivery was non existent. The paperwork had been altered prior to dispatch crossing out the Saturday delivery that I paid for as I needed the parts urgently. Parts arrived on the following Thursday, after complaining had a refund, it wasn’t the money it was that I chose you as you offered Saturday delivery ??”

Helpful Report

Posted 2 years ago

“We still have not received the part!! We started a dispute and have not heard back as of yet. Please look into this immediately. I would greatly appreciate it. We placed TWO orders. We have not received either one.”

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Posted 2 years ago

“Have not received goods paid for on 1st May!!!!!! Will lodge dispute with bank today.”

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Posted 2 years ago

“The gasket set is fine the delivery service is a terrible.”

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Posted 2 years ago

“The part is fine the delivery service is a terrible. When there is a pro You cannot Call anyone to discuss it”

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Posted 2 years ago

“Did not recieve the part. You shipped it somewhere other than the shipping address given. Took several days to get a response from your email only contact system. I went to the credit card company and filed a disputed charge claim. I don't know if that had anything to do with you finally replying. I did get a refund, however it was for less than the original charge (exchange rate I am assuming) but I am tired of dealing with you so I wont challange it. Will not be dealing with you in the future even if you are the only place on earth that has the part, as was the case with the A piller section with the nut plate”

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Posted 2 years ago

“Shipment no. #WEBXU160423000050558. No sign of my door seals being delivered as yet. Was talking to Geraldine at Heritahe and she did seem to get things sorted at DHL…but no delivery as yet Joseph Rice Ireland”

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Posted 2 years ago

“Not received it yet, think it is still on back order?”

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Posted 2 years ago

“No me ha llegado”

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Posted 2 years ago

“No me ha llegado.”

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Posted 2 years ago

“I never received it. Still waiting for my order!!!!”

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Posted 2 years ago

“The set was not delivered completely. I wrote many emails and got answers but without a solution of the problem. No money back, no delivery of the missing parts. It’s about a Front & Rear Mudflap complete set for my VW T3 Syncro”

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Posted 2 years ago

“Unfortunately, I can not rate anything, as I've yet to receive anything , upon enquiries was informed that it's still in the NETHERLANDS being checked for damages. I expected at least 7-10 days for delivery , but this is beyond a joke Its been 21days and as result , the Panel Shop dealing with my project has now put my project on hold until the windows arrive before they can continue. No communication from DPD , and really disapointed as this was my first experience with Heritage parts , had I known this would be the level of service i would have just purchased it locally at an extorted price , but at least Id have had my parts.”

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Posted 2 years ago

“I didn't receive this article yet. Would you please check what went wrong?”

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Posted 2 years ago

“Have not received them yet”

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Posted 2 years ago

“Still not received”

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Posted 2 years ago

“My order was sent to a completely different state and address”

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Posted 2 years ago

“Haven't received”

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Posted 2 years ago

“Ordered the item witch was listed as "in stock" after 14 days i got in contact with coustumer service and got told that the item i ordered was not in stock and it must have been a website error ended up waiting over a month to recive the item... Could not use the car in the mean time, very frustrating”

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Posted 2 years ago

“No me Ha llegado él producto. Sigo esperando”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,773 reviews