Heritage Parts Centre Reviews

4.5 Rating 14,711 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Anonym

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

1154

Anonymous

Anonymous // 01/01/2019

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“Haven’t received the part.”

Helpful Report

Posted 2 years ago

“It seems to be automated put my ref in found the part as per bot for three items, when they arrived two did not fit the vehicle and it cost me £9 to return them overall not a great service .”

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Posted 2 years ago

“Still waiting for it to be delivered... ordered it in August and still waiting”

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Posted 2 years ago

“Haven’t received it yet”

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Posted 2 years ago

“I brought 2 itsms the same by mistake on a weekend ten minutes after I brought them I emailed to say I'd brought an extra one by mistake. And not to send the extra one out. This was ignored as Monday I Tuesday when we come back from new year I got aN email at 9.24 said parcel had been dispatched and there nothing I can do other than return it. The problem is its floor for a mk2 golf it will cost me over £30 to return . So I was very annoyed at the response and lack of help I got .”

Helpful Report

Posted 2 years ago

Hi Steven I am sorry for your experience, my colleagues replied to you as soon as we returned from the Christmas holiday period but the order had already cleared warehouse. You placed your order on the Sunday and Monday was a bank holiday but we replied as soon as we could on the Tuesday, I am sorry we couldn't help further.

Posted 2 years ago

“delivery was late DH site was corrupted duty fee was charged not able to pau the amall duty fee so I just left it in the duty shop and got my clips elsewhere/”

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Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

“Put the details of the car in and this was the product suggested but product doesn’t fit and I had to send it back along with another part at a cost of nearly £10 postage .”

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Posted 2 years ago

“Put the details of the car in and this was the product suggested but product doesn’t fit and I had to send it back along with another part at a cost of nearly £10 postage .”

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Posted 2 years ago

“Order took six months to arrive, unable to contact Heritage Parts Centre, terrible service”

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Posted 2 years ago

Hi Jurgen, Sorry you were disappointed in our service. Unfortunately, when you placed your order we were out of stock and we had to order from our supplier and the stock just took some time be delivered to us from Germany. I can see that your order was sent to you before Christmas. For future reference, if you use our contact form on our website one of our representatives would have come back to you withing a day or so. All the best. Heritage Parts Centre.

Posted 2 years ago

“Still missing !!!!! :-(((”

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Posted 2 years ago

“.... the inner sils are still missing !!!! My costumer is real angry, - I corse too ....”

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Posted 2 years ago

“My order is not delivered till now . No tracking has been provided for my order . Really disappointed with the whole experience”

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Posted 2 years ago

Hi Philip, I can see that you have been dealing with our customer service team and it looks like the first delivery was lost by the couriers. I can see that a replacement was despatched on the 17th Jan, hopefully, this has now arrived and the parts meet your needs. Thanks for your patience in letting us resolve this for you. Heritage Parts Centre.

Posted 2 years ago

“i have not received it yet, not much to say at this point”

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Posted 2 years ago

Hi Rob, I can see you placed your order on Christmas Eve and it was despatched as soon as we got back from the festive holidays. Please do let us know if you have not received your delivery yet and we will look into this immediately (using the contact form on our website). Thanks. Heritage Parts Centre.

Posted 2 years ago

“i don't get the correct item, i request the change and they don't reply, the worst purchase i do ever.”

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Posted 2 years ago

“Still waiting for my part”

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Posted 2 years ago

Hi Trevor, I can see that Geraldine from our customer service team has sent you tracking details and the goods should have been with you before Christmas. Please do contact us if you have still not received them. Thanks for your patience in letting us resolve this for you. Heritage Parts Centre.

Posted 2 years ago

“One arrived Still haven’t received the other months later Not genuine parts but certainly priced as such Never again”

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Posted 2 years ago

Hi Nick, I have emailed you to see what we can do to resolve your issues. Thanks Heritage Parts Centre.

Posted 2 years ago

“Costumer service is 0 very disappointed no help what so ever after spending £950 😣”

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Posted 2 years ago

Hi there, we are very sorry to hear this. We have emailed you to find out how we can help you.

Posted 2 years ago

“None of the parts fit properly and they took over 3 weeks to arrive. Won’t be buying from here again.”

Helpful Report

Posted 2 years ago

Hi Jay I am sorry to hear this, please reach out to one of our Customer Service team via help@heritagepartscentre.com and they will look into this for you.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,711 reviews