Heritage Parts Centre Reviews

4.5 Rating 14,241 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“No me ha llegado”

Helpful Report

Posted 1 year ago

“Not received it yet, think it is still on back order?”

Helpful Report

Posted 1 year ago

“Shipment no. #WEBXU160423000050558. No sign of my door seals being delivered as yet. Was talking to Geraldine at Heritahe and she did seem to get things sorted at DHL…but no delivery as yet Joseph Rice Ireland”

Helpful Report

Posted 1 year ago

“Did not recieve the part. You shipped it somewhere other than the shipping address given. Took several days to get a response from your email only contact system. I went to the credit card company and filed a disputed charge claim. I don't know if that had anything to do with you finally replying. I did get a refund, however it was for less than the original charge (exchange rate I am assuming) but I am tired of dealing with you so I wont challange it. Will not be dealing with you in the future even if you are the only place on earth that has the part, as was the case with the A piller section with the nut plate”

Helpful Report

Posted 1 year ago

“The part is fine the delivery service is a terrible. When there is a pro You cannot Call anyone to discuss it”

Helpful Report

Posted 1 year ago

“The gasket set is fine the delivery service is a terrible.”

Helpful Report

Posted 1 year ago

“It took too long for parts to arrive and only received notification of dispatch when followed up.”

Helpful Report

Posted 1 year ago

“Have not received goods paid for on 1st May!!!!!! Will lodge dispute with bank today.”

Helpful Report

Posted 1 year ago

“We still have not received the part!! We started a dispute and have not heard back as of yet. Please look into this immediately. I would greatly appreciate it. We placed TWO orders. We have not received either one.”

Helpful Report

Posted 1 year ago

“Still waiting on back order”

Helpful Report

Posted 1 year ago

“The parts went missing and it took nearly 3 weeks to sort it out after multiple emails back and fourth. You cannot contact anyone by phone and is Very disappointing service.”

Helpful Report

Posted 1 year ago

“Impossible to actually talk to a person I was sent the wrong part and can’t even send it back because I’m not sure how to I wouldn’t use it again I prefer talking directly to a person”

Helpful Report

Posted 1 year ago

“Products were fine, up to standard however the Saturday delivery was non existent. The paperwork had been altered prior to dispatch crossing out the Saturday delivery that I paid for as I needed the parts urgently. Parts arrived on the following Thursday, after complaining had a refund, it wasn’t the money it was that I chose you as you offered Saturday delivery ??”

Helpful Report

Posted 1 year ago

“excessive installation”

Helpful Report

Posted 1 year ago

“Item not recevied.”

Helpful Report

Posted 1 year ago

“Item never arrived. Attempted multiple times to contact supplier without success. Will not buy from again.”

Helpful Report

Posted 1 year ago

“Part has not arrived. Attempted to contact multiple times without a response. Will not buy from again.”

Helpful Report

Posted 1 year ago

“I was appalled when I received the package - it was ripped , some of the wood damaged , all bags inside where torn, screws were flying loosely in the box and about a third of the screws where missing - will have to get in contact with them to sort it out and send the missing parts - then we will see”

Helpful Report

Posted 1 year ago

“Wurde kaputt geliefert. Warte bis heute auf meine Rückzahlung”

Helpful Report

Posted 1 year ago

“The part has failed to arrive nearly 3weeks after ordering. I have contacted customer support and they are slow to respond and just blame the delivery company. It has been a complete nightmare and I now have a problem customer that needed an exhaust fitted.”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,241 reviews