Heritage Parts Centre Reviews

4.5 Rating 15,771 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“28 emails later and still haven’t received my parts, it’s hard work communicating and getting an answer.”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. I can see that the courier lost one part from your order and we raised an investigation with them and sent you a replacement. As the investigation was ongoing over the xmas period and your last email was on 28th December when we were shut for the xmas period, I am sorry that we could only reply on 2nd January when we re-opened.

Posted 1 year ago

“Sehr lange warte Zeit und dann ein defektes Teil bekommen. Auf meine Email keine Antwort. Werde nie wieder bei euch was bestellen. Vg Jens”

Helpful Report

Posted 1 year ago

Guten abend Es tut mir leid für Ihre Erfahrung. Wie ich sehe, haben meine Kollegen ihr Möglichstes getan, um Ihnen zu helfen und haben auf Ihre E-Mails geantwortet und eine Rückerstattung angeboten. Wenn Sie diese E-Mail nicht erhalten haben, kontaktieren Sie uns bitte über help@heritagepartscentre.com

Posted 1 year ago

“I wanted to completely renew an engine and ordered some spare parts from your company, but then I discovered several things, including the delivery time and an error in the spare parts I ordered, so I will not order again from Heritage.”

Helpful Report

Posted 1 year ago

Hi Sayed I am sorry for your experience. I am sorry but there is nothing we can do to influence the delivery time to get orders from the UK to Bahrain. We also followed up on the issue with customs for you and the issue arose because the courier duplicated another invoice to your order, not the correct one. We apologise for their failure in this instance.

Posted 1 year ago

“I recently placed an order and I ordered the wrong part. After contacting the customer service I was told to ask for a refund and just order the part, which I did and paid by PayPal. As I did not receive a confirmation email I contacted the customer centre to be informed that I had not made the order, I had received my email from PayPal stating they had taken payment. After lots of messages I tried to contact by phone only to be told to contact by email only. Not noticing that the phone call cost £0.75. As I live close by I went to your centre in Shoreham only to be informed rudely by a staff member I could only get information by email. I was about to order a new part from Just Kampers when I was finally told that they had found my payment and I could collect my part. I have been buying parts for my van from you since 2007 and you used to have a very good customer service, advice and service, you have lost this and any future purchase from me. I am rebuilding my van and engine and expecting to spend more than £2000 on parts but I will be looking elsewhere.”

Helpful Report

Posted 1 year ago

Hi David I apologize for your experience, I can see that there has been some confusion but our online CS team were quick to reply and try to assist you and located the order details for you. Orders placed through the eBay store are dealt with differently from those placed on our website so I can see how the confusion arose. I do sincerely apologize for any staff member being rude to you, that is inexcusable. We will address this issue internally.

Posted 1 year ago

“Buenos días. Pues la verdad que bastante mal. Todavía no recibí la mercancía. Supuestamente hubo un problema con la empresa de transporte DHL. Pero llevan dándonos largas desde mucho tiempo y vosotros como empresa tampoco dais muchas soluciones. Esperemos que esto se arregle en los próximos días porque si no tendremos que poner una denuncia. Espero que alguien se ponga en contacto conmigo para arreglar esto de la mejor manera. Dejo mi número aquí 666770634.”

Helpful Report

Posted 1 year ago

Buenas tardes Lamento su experiencia, veo que mis compañeros han hecho una reclamación a la mensajería por usted y hay una investigación al respecto. Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com para cualquier ayuda adicional.

Posted 1 year ago

“Ordered 2 panels,24 hr delivery......never showed up. Challenged for an answer.....response was lost in transit....no way.. not processed more like. Resent but omitted to tell me one panel was out of stock, chased yet again and asked for refund and re ordered thru Just Kampers who were excellent and backed up by emails and tracking details all the way.......sort yourselves out Hertitage....poor show”

Helpful Report

Posted 1 year ago

Hi Claire/Karl I am sorry for your experience. We did challenge the couriers and try to resolve the stock issue for you, I am sorry that you are dissatisfied.

Posted 1 year ago

“All of the items of the delivery did not arrive, no response when querying this on your website.”

Helpful Report

Posted 1 year ago

HI Kieran Sorry to hear all of your delivery did not arrive. I can see however that our team contacted you and let you know that our shipment has been delayed at 9am on 20th December, after your enquiry the previous evening.

Posted 1 year ago

“Item delivered 2 days to late at argos , delivery company has not tried to get here (cctv to prove it) when i got the item from agos the pacel was bady damaged the fuelpump dented (still working ??) i did hope for a beter service than this . KLAUS SPRINGER”

Helpful Report

Posted 1 year ago

Hi Klaus, sorry to hear this. I cannot see any emails to our Customer Service team about this, please do reach out to us via help@heritagepartscentre.com so we might try and help you.

Posted 1 year ago

“Hace mucho que hice mi pedido y no me ha llegado. De momento buena atención al cliente, pero sin mi producto.”

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Posted 1 year ago

Lamento que su pedido se haya retrasado, pero mis compañeros ya lo han localizado y se le ha entregado sin problemas.

Posted 1 year ago

“Item I purchased as advartised in the website was not the item I received. It was a cheap OEM part from JP Morgan. I will not be shopping from Heritage Parts Centre again.”

Helpful Report

Posted 1 year ago

Hi Oleg I am very sorry to hear your feedback, please contact us via help@heritagepartscentre.com so we can address this for you.

Posted 1 year ago

“Purtroppo non è andata bene. Nella descrizione sembrava parlare del logo frontale della Polo anno 1991-1995, ma era quello posteriore...inutile per me”

Helpful Report

Posted 1 year ago

Salve, mi dispiace sentire questo problema. Se ci contatta tramite help@heritagepartscentre.com possiamo indagare su questo problema.

Posted 1 year ago

“Never got part”

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Posted 1 year ago

Hi there, sorry to hear this. If you reach out to us via help@heritagepartscentre.com we can look into this for you.

Posted 1 year ago

“Nefasto, muy mal servicio.”

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Posted 1 year ago

Lamento oír hablar de su experiencia, pero veo que mis colegas le han respondido y han resuelto su problema.

Posted 1 year ago

“Pedí 2 unidades de disco alineación trasero porque pone en la descripción que es una pareja . Por lo que yo esperaba que hubieran 4 discos pero solo llegaron 2. Reclame y me contestaron que ya pone en la descripción que se han de comprar de 2 en 2. Lo he mirado y en inglés no pone nada de eso y al traducir la descripción al español pone PAREJA. En resumen me siento estafado.”

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Posted 1 year ago

Hola Oriol Veo que mi compañero Ramón ha hablado contigo y te ha ayudado a resolver tus problemas, siento tu experiencia en esta ocasión.

Posted 1 year ago

“Keine Kommunikation möglich.”

Helpful Report

Posted 1 year ago

Guten Tag Bitte kontaktieren Sie uns über help@heritagepartscentre.com und einer unserer Mitarbeiter wird Ihnen helfen.

Posted 1 year ago

“Paid £9 next day only to get wrong part, was told that the part would do. If I wanted would do I could've got the part local for half the price and no post. Sick Turpin wore a mask. .Andy O'Neill done loads of classic beetle engines and won't be using heritage again. Thanks for nothing”

Helpful Report

Posted 1 year ago

Hi Andy I am sorry for your experience. I can see my colleague dealt with your query under enquiry no#339372. You were correctly supplied with the right part for your application.

Posted 1 year ago

“Not until you complete my order. You have taken my money. Not impressed.”

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Posted 1 year ago

Hi Simon I can see that my colleagues have been in correspondence with you and we have refunded you for the out of stock item that a long lead time. I am sorry for your experience.

Posted 1 year ago

“Ordered parts to suit my year and got send wrong ones, wouldn’t have a bar of helping me out won’t order from here again”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear of your disappointment. I can see that our team clarified the issue that only affects pre'67 Australian supplied Beetle side windows, advised as to the correct product and also offered a partial refund to help the cost of return. I am sorry we could not help further.

Posted 1 year ago

“I ordered a clutch kit .. the website said 2/3 weeks for delivery .. today is 1 month later and after contacting them they say 2 more months at best .. I originally asked a question regarding the suitability of the part but no reply .. JUST A BIG COMPANY THAT HASN'T THE HUMAN TOUCH”

Helpful Report

Posted 1 year ago

“Purchased a muffler and tailpipe that the site said would fit my Vanagon. Paid $95 to ship it. It did not fit. Now I'm expected to pay to ship it back. Close to $200 total in shipping that is not refundable to me when the fault lies with Heritage. The part is $224. They should pay to ship back and refund my total expenditure. Anything else is poor customer service.”

Helpful Report

Posted 1 year ago

Hi there We are sorry to hear your exhaust did not fit. I can see a request to return the item here, our terms state that we will cover the cost of returned items if they are faulty, but not if mis-ordered. Please reach out to us at help@heritagepartscentre.com so we can check this for you. The item you ordered should fit a Type 2 Bay window 1972-1979 or T25 Vanagon 1980-1985 if the engine is 1700cc - 2000cc aircooled.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,771 reviews