Heritage Parts Centre Reviews

4.5 Rating 15,765 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Hi part I ordered never arrived complained and you sent out another part that I didn’t order ? No contact details to phone won’t be shopping again”

Helpful Report

Posted 1 year ago

Hi Michael, we are sorry to hear this. I can see my colleagues sent a replacement out to you, but no other communication since. We have emailed you to find out if we can help.

Posted 1 year ago

“Total rip off. The shipping cost more than thhe part which didn't fit. I would NEVER buy anything again from Heritage”

Helpful Report

Posted 1 year ago

Hi Donald, sorry to hear of your dissatisfaction. I have checked through our customer service emails and our order system and can see that you placed and confirmed your order on 9th March, then contacted us on 12th to complain about the shipping cost, by which time sadly the order had already been shipped. My colleagues informed you that the order had already been dispatched to which you said you would refuse delivery. We have not heard from you since that about the part not fitting; please do reach out to us via help@heritagepartscentre.com with more detail and we can look to get a replacement part to you if the part sent is incorrect for your vehicle.

Posted 1 year ago

“Cobráis la devolución por un fallo en el pedido”

Helpful Report

Posted 1 year ago

Hola, veo que respondimos a su consulta el 22 de marzo y le ofrecimos la devolución del producto no deseado. No hemos recibido respuesta por su parte.

Posted 1 year ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

Helpful Report

Posted 1 year ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 1 year ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

Helpful Report

Posted 1 year ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 1 year ago

“Bring back the phone lines .”

Helpful Report

Posted 1 year ago

Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.

Posted 1 year ago

“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”

Helpful Report

Posted 1 year ago

Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.

Posted 1 year ago

“Unable to contact by phone or in person. Still awaiting items having paid.”

Helpful Report

Posted 1 year ago

Hi there, do check your emails as we replied to your enquiry and your order looks to have been received in full.

Posted 1 year ago

“Meine Bestellung wurde nicht vollständig ausgeliefert. Anstatt Antwort auf meine Beschwerde zu bekommen, wurde ich aufgefordert den Vorgang zu beurteilen. Als nächste Antwort bekomme wiederum eine Aufforderung zur Bewertung. Was ist mit diesem Unternehmen los? Kümmert sich nicht um zufriedene Kunden, nur um Bewertungen?”

Helpful Report

Posted 1 year ago

Guten Tag, es tut mir leid, dies zu hören. Ich habe die Angelegenheit anhand der Auftragsnummer und der E-Mail-Adresse überprüft, kann aber keine E-Mails von Ihnen an unseren Kundendienst finden. Bitte schreiben Sie uns eine E-Mail an help@heritagepartscentre.com und einer unserer Mitarbeiter wird sich um die Angelegenheit kümmern.

Posted 1 year ago

“Part broke as soon as tried to use it. Poor quality copper thread”

Helpful Report

Posted 1 year ago

Hi Nigel, sorry to hear this. I can see my colleague has refunded you and we have reported the issue with this part to our Quality control team.

Posted 1 year ago

“Unfulfilled experience!! part of my order did not arrive and after several attempts to contact them no adequate response has been forthcoming will not use them again.”

Helpful Report

Posted 1 year ago

Hi Edward, I am sorry about the issue with your order. I can see that that team have replied to you and your wife's enquiries and have now resolved this for you.

Posted 1 year ago

“Terrible. Have not received our package. And have reached out to customer service and did one review already with no responses. Please credit our purchase or ship goods, or at least respond. Thank you, Alonso”

Helpful Report

Posted 1 year ago

Hi there We have responded, we are sorry but the business was shut for public holidays when you reached out.

Posted 1 year ago

“Muy mala gestion”

Helpful Report

Posted 1 year ago

Hola, lamentamos su insatisfacción. Veo que uno de mis compañeros le ha enviado un correo electrónico para informarle de que el pedido se ha enviado y no tenemos más correos electrónicos suyos, así que esperamos que todo haya llegado bien.

Posted 1 year ago

“Ho ordinato un finestrino laterale per Vw t6 non mi e mai arrivato perché è stato rotto durante il trasposto, ho provato più volte a scrivere mail e chiamare senza ricevere risposta o comunque una soluzione al problema. Per fortuna avevo fatto il pagamento tramite Pay pal e aprendo una controversia ho ricevuto il rimborso, ringrazio Pay Pal del servizio estremamente serio e veloce. Heritage servizio assistenza veramente pessimo.”

Helpful Report

Posted 1 year ago

Mi dispiace per la sua esperienza con questo ordine. Vedo che i miei colleghi hanno risposto alla sua richiesta e hanno aperto un'indagine e un reclamo con DHL.

Posted 1 year ago

“leider kann ich zu dem gekaufte Artikel nichts sagen, da es nie ankam. Leider ist keiner in der Lage heraus zu finden wo das Paket abgeblieben ist. Was noch schlechter ist, den Kaufpreis habe ich auch nicht zurück erhalten. Dis Kommunikation gestaltet sich äußerst schwierig, da es nur vor formulierte Antworten und Vertröstungen gibt. Ich werde hier nie wieder bestellen”

Helpful Report

Posted 1 year ago

Es tut mir leid für das Problem mit DPD, das dieses Problem verursacht hat. Wie unser Team erwähnte, sagte DPD, dass sie geliefert hätten, und es gibt einen Standardzeitrahmen, innerhalb dessen sie das Problem der Nichtlieferung untersuchen, was nicht in unserer Kontrolle liegt. Ich sehe, dass meine Kollegen Ihnen das Geld zurückerstattet haben, sobald sie die Bestätigung von DPD hatten.

Posted 1 year ago

“diferencias entre el producto visto en la web y el enviado”

Helpful Report

Posted 1 year ago

Lamento su experiencia. Veo que nuestro equipo ha organizado una devolución de este producto para usted. Si tiene dudas sobre si una pieza es compatible con su vehículo, póngase en contacto con nosotros a través de help@heritagepartscentre.com y un miembro de nuestro equipo le asesorará antes de la compra.

Posted 1 year ago

“I chose this company as the reviews looked good. Like so many things in life you only see true colours when something goes wrong, and in the case heritage colour was brown. I received a terribly made panel which did not fit correctly . I emailed and got an initial response then all subsequent emails ignored. I’ve now had to order a panel from another supplier and disappoint my customer with a delay.”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear this. I have looked into this and can see that the team have replied and offered a solution. You ordered a pattern part not a genuine one and as we say on our website, sometimes these parts need fettling to fit.

Posted 1 year ago

“Customer service is not very good every time need to order parts no contact telephone number always just goes to emails got wait was lot better before when order phone next day now it like week”

Helpful Report

Posted 1 year ago

Hi Adam, sorry to hear your feedback, we are a email contact business and have a repsonse rate of sub two hours during working hours. If you need help with what parts to buy contact us via help@heritagepartscentre.com and one of our team will help.

Posted 1 year ago

“Most difficult site to obtain a contact number or even Address from! Does anyone know how you can contact them? Let me know thanks 07443148691”

Helpful Report

Posted 1 year ago

Hi Shannen, we operate an email customer service team, and we have a web form on our site for contact. If you need to speak to us you can do so in business hours Monday to Friday on help@heritagepartscentre.com I am a little confused about this review, as you messaged us via facebook at 11:29 this morning and we replied at 11:30am and have been talking though messenger all day. One of our team even called you to discuss your needs. If you need to know how to contact us or are confused in future, do head to the contact page of our website which has this detail and a contact form.

Posted 1 year ago

“Incorrect part sent ,almost impossible to return , lost over £50 cash , and the job ,the customer took it away .”

Helpful Report

Posted 1 year ago

Hi Darren, I have looked into this and I am sorry to see that you ordered the wrong part. The part is listed as fitting a T5, not a T4. You then contacted us after you received the order to see if the part you ordered would fit a T4. We have replied to your emails but not had a reply back. If you wish to return the part please visit this page of our website and complete the online form https://www.heritagepartscentre.com/uk/returns

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,765 reviews