Heritage Parts Centre Reviews

4.5 Rating 14,701 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

1153

Anonymous

Anonymous // 01/01/2019

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“Poor communication and service. Told me that I wouldn’t be charged any extra if my order was below $1000 however when it was on the way I got hit with close to $500 in extra fees for a $900 order. They charged me GST and I was charged extra GST at the border which they said they would reimburse me but I am still waiting for that and fear I won’t see it. I would advise taking your business somewhere else as the service has been extremely poor.”

Helpful Report

Posted 1 year ago

Hi James I am sorry for your experience with this order. We have been in communication with you and resolved this, but the communication could have been speedier and we apologize for that.

Posted 1 year ago

“I am sure there is nothing wrong with the item but due to a misunderstanding, it was the wrong item. The issue has been resolved, you are to fund the purchase price. Best regards, Clen Tomlinson, e t he issue o a p p e r e he t he wiper mot or”

Helpful Report

Posted 1 year ago

“I have dealt with this company in the past, I tried to contact today to purchase some engine parts, and there are no telephone contact numbers, it's all on line, we'll, because of that, they have lost my trade, and any future business, how narrow minded are companies today that they forget the core of customer service.”

Helpful Report

Posted 1 year ago

Hello Mr Seaward I am sorry to hear of your disappointment. We made the decision to be online only after feedback from our customers and to provide a speedier and accurate response to customer enquiries. We answer all online enquiries with 2 hours of receipt during business hours Monday to Friday.

Posted 1 year ago

“I ordered a new distributer due $70 and paid $45 delivery, it was not clear on the website that it was coming from the UK to USA. The delivery charges were far too much for the weight of the item. I paid half the amount for a product that weight over 10kg heavier, and this took less time too arrive than the heritage one did. I won't be ordering from them again”

Helpful Report

Posted 1 year ago

Hi Nicholas I am sorry to hear this, we are constantly looking at ways of providing cheaper shipping rates for international orders and will feed this information back to our team.

Posted 1 year ago

“Teile waren nicht vorrätig und wären erst in 6 Wochen verfügbar gewesen. Bitte Lieferfähigkeit im Shop hinterlegen. Danke”

Helpful Report

Posted 1 year ago

Guten Tag es tut mir leid, dies zu hören. Für alle Teile auf unserer Website, die nicht auf Lager sind, wird auf der Produktseite ein voraussichtliches Datum oder ein Zeitrahmen für die Wiederverfügbarkeit angegeben. Die einzige Ausnahme ist, wenn Teile bei unseren Lieferanten im Rückstand sind. Ich werde Ihre Anmerkungen an unser Einkaufsteam und das Website-Team weiterleiten.

Posted 1 year ago

“I received the most awful cheap I'll fitting parts (Forst headlamp surrounds) They did not fit and were clearly mass produced thin tin at £30 each I want a full refund please”

Helpful Report

Posted 1 year ago

Hi Tim I am sorry to hear this, I can see that our team have been in communication with you and have arranged for refund. Forst are seen as a good quality brand, so we have also fed this information back to our quality control team.

Posted 1 year ago

“Shipping takes too long.”

Helpful Report

Posted 1 year ago

Hi there I am sorry to hear this. We are constantly reviewing our delivery partners to cut delivery times, I am sorry that your order took some time to reach you.

Posted 1 year ago

“Never again no human contact at all only email poor quality parts”

Helpful Report

Posted 1 year ago

Hi Win I am very sorry to hear of your experience. I can see that my colleagues have been in contact with you about this and offered an alternative quality product and also refund. I am sorry that this part was not up to scratch, we have taken steps to ensure this is investigated.

Posted 1 year ago

“Hi there,I have not received my order-SKU 171-898-113/B.Can we find out we’re the order is thank you.”

Helpful Report

Posted 1 year ago

Hi Paul Sorry about the wait for this item, I can see that my colleagues have updated you and your order is on its way.

Posted 1 year ago

“They offer "Saturday delivery" on their website, at a cost of £18.95, but have no note on the delivery page saying that this is ONLY for orders on Friday received before 4pm, otherwise your order will be sent out the NEXT WORKING DAY. I had had wanted it delivered on TUESDAY, I could have paid only £9 for Next Day Delivery, or £14.94 for Next Day Delivery before 12. Heritage no longer has ANY TELEPHONE CONTACT, with contact only via emai or webform with up to 24 hours delay. Formerly a great company to deal with, but no longer.”

Helpful Report

Posted 1 year ago

Hi there Sorry for your experience, but as we said in our communications with you, all express orders have a cut off time. Orders placed after 4pm on a Friday cannot be fulfilled on a Saturday and this information in on our website.

Posted 1 year ago

“Look like they will be ok but waiting on other parts which are delayed to get work done so cannot comment as to whether they are any good yet!”

Helpful Report

Posted 1 year ago

“Cannot leave a review as of 2nd September as no skylight seals received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service”

Helpful Report

Posted 1 year ago

“Cannot leave a review as of 2nd September as no wheel nuts received even though ordered on 12th August. No notification received re delay, only when I followed up did they inform me there was a delay. Not very good customer service”

Helpful Report

Posted 1 year ago

“Solo me ha venido la goma del cristal.pensaba que venía una estructura metálica rígida que es la que tengo rota”

Helpful Report

Posted 1 year ago

Hola Lamento su experiencia. Lo he comprobado y veo que mi colega le ha puesto al día sobre este asunto. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com

Posted 1 year ago

“Part not arrived and no update on when it will !!”

Helpful Report

Posted 1 year ago

“Once again ,I've already sent a review. Poor quality of product.You should not supply a part that is not fit for purpose. You should not supply a part that is dangerous if fitted to a motor vehicle.”

Helpful Report

Posted 1 year ago

Hi Gregory Sorry to hear this. I cannot see any emails from you to our Customer Service team, please do reach out to us via help@heritagepartscentre.com so we can try and resolve your issue. Our reviews platform asks for both product and company reviews, this one has come through as a company review so I cannot help further on this platform.

Posted 1 year ago

“Several times I've purchased panels everyone has been damaged same for this last item the lower cross panel cant blame the couriers well packed i will not use it its pathetic like most other companies only answer by email or go online”

Helpful Report

Posted 1 year ago

“Still waiting for one part from my order, very poor communication”

Helpful Report

Posted 1 year ago

Hi there Sorry for your experience with this order. I can see that you asked the status of your order on 11th August and we notified you of one part that was out of stock when you placed your order and gave a timeframe for re-stock. I am glad to say the part is in our warehouse and your order will be completed within the next 2-3 working days.

Posted 1 year ago

“Still have not received the seal, very little information provided”

Helpful Report

Posted 1 year ago

“Really poor quality part and basically unusable - the end of the coil is too fat to fit the kinglead so pretty much useless - £50 wasted with this company and despite what the website says, no useful way to contact them to sort it out.”

Helpful Report

Posted 1 year ago

Hi Tony I am sorry to hear this. Please contact us via help@heritagepartscentre.com so we can help resolve this for you.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,701 reviews