Heritage Parts Centre Reviews

4.5 Rating 15,764 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“No he recibido la pieza”

Helpful Report

Posted 1 year ago

Lamento oír esto. No puedo ver ningún correo electrónico a nuestro equipo de servicio al cliente con respecto a su problema, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestro tema le ayudará.

Posted 1 year ago

“Onderdelen besteld maar nooit ontvangen”

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Posted 1 year ago

Ik zie dat onze klantenservice u de gegevens heeft gegeven van de levering die DHL voor u vasthoudt. Ze hebben geprobeerd het pakket af te leveren, maar dit is niet gelukt. Daarom heeft ons team u de gegevens gegeven waarmee u contact met hen kunt opnemen voor een nieuwe levering.

Posted 1 year ago

“I ordered drive shafts for £240 and spark plugs. Only the spark plugs arrived. They say they sent them in the tiny box that arrived. I've been left out of pocket by heritage parts. I've spent thousands with them since as far back as they were BBT. After this blunder I will never use them again.”

Helpful Report

Posted 1 year ago

Hi Ernst, I am sorry to hear this. I can see that our Customer Service team helped you and sourced a replacement. As our team mentioned, courier tracking records stated that all had been delivered okay so we were unaware of any issue until you contacted us. Glad to see we got it sorted out for you.

Posted 1 year ago

“Falsely advertised a part as in stock, had to source it elsewhere as needed the part in question on the day. Part didn't even turn up for 3 days and when requesting a refund I was given the run around”

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Posted 1 year ago

Hi Mark, sorry to hear this. I can assure you we do not falsely advertise, but sometimes when stock levels are low (when only one or two items are left in stock) sometimes another customer will beat you to the available stock before the website updates.

Posted 1 year ago

“El producto no es el deseado”

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Posted 1 year ago

Hola Si el producto no es el que ha pedido, envíenos un correo electrónico a help@heritagepartscentre.com y un miembro de nuestro equipo le ayudará.

Posted 1 year ago

“Missing over a grand in parts after spending loads over the last couple of months and can’t get anyone to speak to me. When things go well it’s fine but now there has been a problem I’m left on my own with not contact. The good thing is I paid with a credit card so I will be contacting them about a charge back. All it would take is a phone call to let me know what’s going on. I will be placing orders with other companies that I can get on the phone for questions and problems”

Helpful Report

Posted 1 year ago

Afternoon Timothy, I'm not sure what the problem was. All looks ok on the tracking app. But if you submit a ticket to us via the contact us link on our website. Explain what the problem is & request that we call you and I'll ensure that someone does phone you.

Posted 1 year ago

“Appalling customer service. Ordered a this part, tried to amend the order through the original purchase order, no facility to amend or cancel an order once placed on ther site. Tried calling all the contact numbers to find the only way to contact this company is via a customer service email. Emailed them immediately after ordering the part to amend my order, no reply to email for around 2 days and original part had already been sent. Now part still hasn't even arrived and am being told it was delivered according thier system and to check with neighbours. Poor service.”

Helpful Report

Posted 1 year ago

“My order never arrived so I cannot say anything about the quality of the product. As my first purchase from Heritage I was VERY DISAPPOINTED at the service and communication or lack of it!!! I will not be ordering from them again EVER !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Darren, sorry to hear your dissatisfaction. I can see that our CS team replied to you regarding courier failure, sorry we couldn't hut the mark for you on this occasion.

Posted 1 year ago

“Sent me the wrong spring, not what was marked. Still don’t have my refund either”

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Posted 1 year ago

“Bei dem Ölschlauch ist es das gleiche , auch diesen habe ich noch nicht erhalten.”

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Posted 1 year ago

“Wie das Thermostat ist kann ich nicht bewerten da es noch nicht eingetroffen ist.”

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Posted 1 year ago

“I did not receive this item and I’m still waiting for a response from you guys”

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Posted 1 year ago

HI Jeff, I cant see any emails to our help team from your email address or order number detail. Please do reach out via help@heritagepartscentre.com if your issue has not been resolved.

Posted 1 year ago

“Nothing wrong with the kit. When everything goes right with VW Heritage, it's fine, but if there's a problem, then good luck trying to get a response, they're an absolute shower, appalling customer service, and absolutely no way of actually speaking to anyone. There are better places/options to shop, AVOID”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“No customer service, there are better places to shop for your VW items, if you want ? Try to speak to someone there ? Good luck”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Ho ordinato questo fanale il 12 aprile e non ho ricevuto né il fanale e né il rimborso”

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Posted 1 year ago

Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestros temas le ayudará.

Posted 1 year ago

“Courier pick up takes too long.Big delay”

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Posted 1 year ago

We are sorry for the courier delay Ioannis.

Posted 1 year ago

“Order my parts 7.4 and been asking for my parts from Heritage parts centre team. 8.5 got mail that has been returned to us by the courier. Dont know that has happend but still waiting for parts”

Helpful Report

Posted 1 year ago

Hi Fredrik I am sorry that the courier failed to deliver, I can see my colleagues have now dealt with this for you.

Posted 1 year ago

“No, I would not buy another product from them.”

Helpful Report

Posted 1 year ago

Hi Joaquim, I can see that our customer service team have been in contact with you and having read through these emails I can see it was established that you simply ordered the wrong part. It is also usual practice for a business to request the return of an incorrectly ordered product before they send replacements, I understand this is frustrating but it is usual. I am sorry for your dissatisfaction.

Posted 1 year ago

“Communication is diabolical. Over 48 hours to respond to a message and the second message on a different topic, about an incorrect listing, was answered in about the same time. This really is not good enough for business, if you cannot have a telephone line where a customer can actually call and talk with someone. Poor customer service/ Customers not valued.”

Helpful Report

Posted 1 year ago

We are sorry for the delay in reply to your message, I can see the order was dispatched on the day you requested but our team did not communicate that to you in our usual time.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,764 reviews