Heritage Parts Centre Reviews

4.5 Rating 15,017 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Wie das Thermostat ist kann ich nicht bewerten da es noch nicht eingetroffen ist.”

Helpful Report

Posted 1 year ago

“I did not receive this item and I’m still waiting for a response from you guys”

Helpful Report

Posted 1 year ago

HI Jeff, I cant see any emails to our help team from your email address or order number detail. Please do reach out via help@heritagepartscentre.com if your issue has not been resolved.

Posted 1 year ago

“Nothing wrong with the kit. When everything goes right with VW Heritage, it's fine, but if there's a problem, then good luck trying to get a response, they're an absolute shower, appalling customer service, and absolutely no way of actually speaking to anyone. There are better places/options to shop, AVOID”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“No customer service, there are better places to shop for your VW items, if you want ? Try to speak to someone there ? Good luck”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

Helpful Report

Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Ho ordinato questo fanale il 12 aprile e non ho ricevuto né il fanale e né il rimborso”

Helpful Report

Posted 1 year ago

Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestros temas le ayudará.

Posted 1 year ago

“Courier pick up takes too long.Big delay”

Helpful Report

Posted 1 year ago

We are sorry for the courier delay Ioannis.

Posted 1 year ago

“Order my parts 7.4 and been asking for my parts from Heritage parts centre team. 8.5 got mail that has been returned to us by the courier. Dont know that has happend but still waiting for parts”

Helpful Report

Posted 1 year ago

Hi Fredrik I am sorry that the courier failed to deliver, I can see my colleagues have now dealt with this for you.

Posted 1 year ago

“No, I would not buy another product from them.”

Helpful Report

Posted 1 year ago

Hi Joaquim, I can see that our customer service team have been in contact with you and having read through these emails I can see it was established that you simply ordered the wrong part. It is also usual practice for a business to request the return of an incorrectly ordered product before they send replacements, I understand this is frustrating but it is usual. I am sorry for your dissatisfaction.

Posted 1 year ago

“Communication is diabolical. Over 48 hours to respond to a message and the second message on a different topic, about an incorrect listing, was answered in about the same time. This really is not good enough for business, if you cannot have a telephone line where a customer can actually call and talk with someone. Poor customer service/ Customers not valued.”

Helpful Report

Posted 1 year ago

We are sorry for the delay in reply to your message, I can see the order was dispatched on the day you requested but our team did not communicate that to you in our usual time.

Posted 1 year ago

“Still didnt get this part? No info no part! Was payed for!!!?”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. Please email us via help@heritagepartscentre.com and we will look into this for you.

Posted 1 year ago

“Still waiting for it….,,,,🙁🙁”

Helpful Report

Posted 1 year ago

Hi there, I can see that one of my colleagues has updated you via email regarding the out of stock items on your order.

Posted 1 year ago

“I still haven’t received the sunroof seal”

Helpful Report

Posted 1 year ago

“I have never received it because the address of the garage has changed …I have received another parcel and I am pretty sure it’s totally not what I ordered”

Helpful Report

Posted 1 year ago

Hi Richard, sorry to hear this. Please email us at help@heritagepartscentre.com and one of our team will find your order for you.

Posted 1 year ago

“I don't like that I could not just pick up the phone to speak to someone”

Helpful Report

Posted 1 year ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 1 year ago

“Part on website is not the same as what was sent , customer service was very unprofessional and rude . I sent a photo of the item received along side a screenshot of the product on their website yet they acted like it was the right part … took many emails back and forth for them to agree it was in fact the wrong part and the photo advertised on the website was incorrect, they haven’t changed it though. Took weeks to get a refund as they wouldn’t send the return label. Wouldn’t use again. Also was lied to saying they tried to call me that’s why there was a delay with replying to my email. No missed calls or voicemails and I didn’t even give them my number so unsure how they tried to call me , very untrustworthy company.”

Helpful Report

Posted 1 year ago

Hi April, sorry to hear this feedback. I have reviewed the email chain and I am sorry for any misunderstanding, my colleagues were simply and quite courteously advising you the part would fit your vehicle but the manufacturer had changed spec slightly from the image you saw online. I can see they set up a return for you in a timely manner, and again our apologies for any misunderstanding.

Posted 1 year ago

“Did not receive in order Regards Wesley”

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Posted 1 year ago

Hi there, I can see that my colleagues arranged for a replacement as soon as you reported the issue - I am sorry for the missing part on this order.

Posted 1 year ago

“We have not received the clips. Have reached out twice , no response except scam shipping emails. Please issue complete credit. Thanks, Delia”

Helpful Report

Posted 1 year ago

HI there, I am sorry to hear this. I have checked our email channel and can see my colleague replied on 19th March to say the order had been returned to us due to non-delivery, and she offered to re-send your order. Do reach back out to us via help@heritagepartscentre.com if you would like the order to be re-delivered.

Posted 1 year ago

“I still haven’t received the carpet set”

Helpful Report

Posted 1 year ago

Hi Walter, I can see that my colleague has emailed to tell you that the item was dispatched to you on 5th April.

Posted 1 year ago

“After three emails and the promises of it being shipped still no switch....”

Helpful Report

Posted 1 year ago

Hi Edward, we are sorry about this. We have been talking to our colleagues in our EU warehouse and the couriers to get this resolved for you. I can see that we have refunded you for the missing item, we are sorry for your inconvenience.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,017 reviews