Heritage Parts Centre Reviews

4.5 Rating 12,540 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,540 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 8th May 2024

994

Anonymous

Anonymous // 01/01/2019

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inglese

“Havent reseved it as yet”

Helpful Report

Posted 10 months ago

“Unfortunately, I can not rate anything, as I've yet to receive anything , upon enquiries was informed that it's still in the NETHERLANDS being checked for damages. I expected at least 7-10 days for delivery , but this is beyond a joke Its been 21days and as result , the Panel Shop dealing with my project has now put my project on hold until the windows arrive before they can continue. No communication from DPD , and really disapointed as this was my first experience with Heritage parts , had I known this would be the level of service i would have just purchased it locally at an extorted price , but at least Id have had my parts.”

Helpful Report

Posted 10 months ago

“The parcel didn’t arrive , so useless. Worse still I could only contact heritage and also dpd,by tick box email when a simple phone call could have resolved the problem. Luckily it was only20pounds ish that I’ve lost. I just look at it as a lesson , and will never use heritage again , and any one else who uses dpd. I really dislike faceless corporate company’s who find it ok to make it difficult to contact them”

Helpful Report

Posted 10 months ago

“FOR THE SECOND TIME, WE HAVE NOT RECEIVED OUR PAID FOR PRODUCTS AND DEMAND OUR MONEY BACK POST HASTE!!!!! THAT'S OUR FEEDBACK! CAN'T SAY WE WOULD RECOMMEND YOU TO ANYONE! WORTH DOING A BLOG!”

Helpful Report

Posted 10 months ago

“Im allready 4 weeks later and still not everything is delivered. Although the website showed that all the products were in stock.”

Helpful Report

Posted 10 months ago

“Well the part I bought was the wrong one and after many emails one of your staff finally rang me to discuss, never mentioned returning the product (him not me). I found the whole process frustrating as you do t have a direct line to call which would have made the process a 100 times faster, rather than email tag over a couple of days!!! Overall I probably wouldn’t recommend your service to any one due to the complexity of ordering and then trying to deal with the wrong part sent!!!”

Helpful Report

Posted 10 months ago

“The set was not delivered completely. I wrote many emails and got answers but without a solution of the problem. No money back, no delivery of the missing parts. It’s about a Front & Rear Mudflap complete set for my VW T3 Syncro”

Helpful Report

Posted 10 months ago

“Leider hat das nicht gut funktioniert. Die Ware war nach der angegebene Zeit nicht da. Da ich diese aber dringend brauchte und ein aktueller Liefertermin angegeben werden konnte, habe ich die Ölbestellung storniert. Da ich sowieso bestellt habe, habe ich ein Ölkännchen mitbestellt, was kurz nach der Bestellung auch ankam. Nach der Stornierung des Öls wurden mir die vollen Versandkosten berechnet. Das war ein sehr teures Ölkännchen, das ich nie einzeln bestellt hätte.”

Helpful Report

Posted 10 months ago

“I never received it. Still waiting for my order!!!!”

Helpful Report

Posted 10 months ago

“Ordered a part from the online shop witch was indicated as "In Stock" and available ended up waiting for the part over a month, very annoying if like my case i needed the part ASAP”

Helpful Report

Posted 10 months ago

“Mir wurde ein defektes Teil geliefert. Die Erstattung hat knapp 2 Wochen gedauert. Kann den Shop nicht empfehlen”

Helpful Report

Posted 11 months ago

“poor , a disgrace to the vw comunity”

Helpful Report

Posted 11 months ago

“No me ha llegado.”

Helpful Report

Posted 11 months ago

“No me ha llegado”

Helpful Report

Posted 11 months ago

“Not received it yet, think it is still on back order?”

Helpful Report

Posted 11 months ago

“Shipment no. #WEBXU160423000050558. No sign of my door seals being delivered as yet. Was talking to Geraldine at Heritahe and she did seem to get things sorted at DHL…but no delivery as yet Joseph Rice Ireland”

Helpful Report

Posted 11 months ago

“Did not recieve the part. You shipped it somewhere other than the shipping address given. Took several days to get a response from your email only contact system. I went to the credit card company and filed a disputed charge claim. I don't know if that had anything to do with you finally replying. I did get a refund, however it was for less than the original charge (exchange rate I am assuming) but I am tired of dealing with you so I wont challange it. Will not be dealing with you in the future even if you are the only place on earth that has the part, as was the case with the A piller section with the nut plate”

Helpful Report

Posted 11 months ago

“The part is fine the delivery service is a terrible. When there is a pro You cannot Call anyone to discuss it”

Helpful Report

Posted 11 months ago

“The gasket set is fine the delivery service is a terrible.”

Helpful Report

Posted 11 months ago

“It took too long for parts to arrive and only received notification of dispatch when followed up.”

Helpful Report

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 12,540 reviews