Heritage Parts Centre Reviews

4.5 Rating 15,761 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Even though I checked fitment prior to ordering, the tail lights I received were wrong. It took multiple emails to have anyone write me back, once they did I was just given a return number. My other questions about what the correct tail lights were, were ignored. I can’t find anywhere to ship these lights back for under $60-$70 when I paid a little over $100 for them to begin with.”

Helpful Report

Posted 1 year ago

Hi Jason I am sorry for your experience with this order. I can see the email traffic and the returns form information here and our team should have explained to you that the item did not fit your vehicle and referred you back to the information on the product page, I am very sorry that they did not do this. If you have any doubts about fitment of parts in future do email us at help@heritagepartscentre.com and one of our team will help you find the correct parts.

Posted 11 months ago

“Tutto bene Pezzo perfetto .. Il corriere - 1 di stelle Si è tenuto il pacco 📦 in magazzino 17 giorni...”

Helpful Report

Posted 1 year ago

Ciao a tutti Mi dispiace sapere che il corriere ci ha deluso con il suo ordine. Sono lieto che gli articoli siano stati di vostro gradimento ma mi scuso per l'errore del nostro corriere.

Posted 11 months ago

“Incorrect part numbers put on the box. Part number on the box matched what was online however the part inside the box was completely incorrect. The customer service to rectify this was sub par. The process took far too long to rectify.”

Helpful Report

Posted 1 year ago

Hi Jacob, I am sorry for the mislabeled part delivery. I can see that the CS team did reply as quickly as they can but they also had to investigate the issue with our warehouse team which led to a time lag.

Posted 11 months ago

“Took 4 months to come”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. I have looked into your order and can see that our team emailed you on receipt of the order detailing that the item you ordered was a special order item that we order on demand from the suppliers and they informed you as to the lead time. I am sorry that these items are only available on this basis and the lead time is 6 weeks, but the order was fulfilled within 7 weeks of placing, a week longer than the product page stated. Do please accept our apologies for this order taking longer than it should.

Posted 11 months ago

“No one to talk to about specialist parts or to get a quick quote for a customer I think you need a technical help line”

Helpful Report

Posted 1 year ago

Hi Matthew, we do have a team of customer service and product specialists available online within UK business hours Monday to Friday waiting to answer any questions about parts or cost. Just email us via help@heritagepartscentre.com and we will get back to you.

Posted 11 months ago

“You will see from my reviews that there is no way in Haties I would ever shop with you again. As my first experence shopping with you it was a very disapponting and costly event. I tried to deal with you in sending these parts back and getting the ones I ordered, but you were not interested in making this right. I sent you the information on the make,model,year and VIN number. And you are telling me you saw this and still sent me the wrong parts pourly packaged. If that was you and I was selling you a product how would you react? And the last item was never sent.”

Helpful Report

Posted 1 year ago

Hi Thomas, I am sorry for your experience here. I have reviewed our email traffic and it looks as though you have been confused between parts diagrams and information from a competitor supplier; our team have explained this issue and the others you raised to try and assist you. I can only apologize for your experience on this occasion.

Posted 11 months ago

“ordered parts and paid up front with paypal order not received , phoned and e- mailed only to be told by automated message shop was closed for business i am still awaiting a refund after months of trying to communicate, i eventually bought my parts from AMAZON at the same price and delivered in 2 DAYS.”

Helpful Report

Posted 1 year ago

Hi Robert, as per your previous review - we have followed up with you via email to help solve this problem.

Posted 11 months ago

“I did not one part that I ordered and paid for. I sent them an email requesting for the missing part and zero answer from them.”

Helpful Report

Posted 1 year ago

Hi Julio, we have sent you an email further to your last review to try and help you with your issue.

Posted 11 months ago

“Items have not arrived, 10 days late today. Dhl says they gave to usps. Find a new shipper please.”

Helpful Report

Posted 1 year ago

Sorry to hear this Eric, we will look into the issue with DHL.

Posted 1 year ago

“Your not as good as you used to be no person to talk to !! And don’t know if any of these pars fit my car I would not recommend heritage to anyone”

Helpful Report

Posted 1 year ago

Hi Darren, sorry to hear this. If you email our team on help@heritagepartscentre.com one of our team will be able to advise you on any future purchases.

Posted 1 year ago

“zero because I didn't receive a bag of 25 that I ordered. I wrote then an email saying that one bag was missing. No one answered me or contacted me. I still waiting for the bag.”

Helpful Report

Posted 1 year ago

Hi Julio, I am very sorry to hear this. I can see my colleague replied to your initial question but it looks like you didn't receive that email. I have followed up and sent you an email to resolve this for you.

Posted 11 months ago

“HAVING ORDERED AND PAID BY PAYPAL I AM STILL WAITING FOR MY ORDER AFTER WEEKS NO CUSTOMER SERVICE WHEN I CALLED AND STORE IS NOW CLOSED FOR BUSINESS, MEANTIME I HAVE LODGED A COMPLAINT WITH BOTH HERITAGE AND PAYPAL TO REDEAM MY MONEY”

Helpful Report

Posted 1 year ago

Hi Robert, I can see my colleague replied to your enquiry on 27th August and she was waiting on a reply from you. I have re-opened your enquiry and we will follow up with you.

Posted 11 months ago

“Difficult to rate this item as it was put on a back order and to date it still hasn't been delivered.”

Helpful Report

Posted 1 year ago

Hi Alan, I can see that the back ordered part on your order was sent on 27th August - sorry about the long lead time on that item.

Posted 11 months ago

“Very poor customer service”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. I cannot see any emails to our customer service team from your email address or order number detail - please do reach out via help@heritagepartscentre.com so one of our team can help address your issue.

Posted 11 months ago

“Still haven’t received this over a month later”

Helpful Report

Posted 1 year ago

Hi Ryan, I can see that our team have let you know the lead time on the outstanding part of your order. I am sorry that these items have long lead times.

Posted 11 months ago

“Der Versand ist viel zu teuer nicht mehr zu empfehlen. Reine abzocke.”

Helpful Report

Posted 1 year ago

Es tut mir leid, dieses Feedback zu hören. Unsere Versandkosten werden hauptsächlich von unseren Lieferanten festgelegt und wir sind immer auf der Suche nach kostengünstigeren Lösungen für unsere Kunden.

Posted 11 months ago

“I ordered the belt I wanted online pictures show a solid belt when I went to collect belt and shins it was a conventional v belt belt. I said to the man on the parts department this is incorrect he said you will have to return it for a refund while I was standing there then reorder the belt I wanted so I did I went the following day to collect and he gave me the same belt I had to return and pay for again I spoke to one of the sales team who checked the belt to see if it would fit my vehicle and he confirmed it was correct and just the new style belt I took to fit and did not fit my vehicle I was so upset I've put the belt in the bin and ordered from another supplier”

Helpful Report

Posted 1 year ago

Hi John, sorry to hear this. I've checked through the emails regarding this order and can see that our team advised using more shims to accommodate the new design of this belt. Do come back to us on help@heritagepartscentre,com if this has not worked.

Posted 1 year ago

“I was continously mucked around with trying to get some very basic trim for my type 2 Kombi. When it comes to knowing left from right not only did I get get sent the wrong part but your photos do not match the descriptions both on your website and on your packaging slips!!!! Same thing happened with big and small, it was ridiculous !!!! Same with giving a review, I have already given one!!!!!”

Helpful Report

Posted 1 year ago

Hi Robert, sorry to hear this. I can see multiple emails from our team regarding the issues you faced and can also see that the team have resolved the issue for you. I am sorry for your experience with this order.

Posted 1 year ago

“Far too needy. All I wanted was a part for my car, I didn't want endless begging e-mails for reviews. OK, have it your way: one star.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Just for information, you can unsubscribe from our emails if you head down to the bottom of the email chain and hit 'unsubscribe'.

Posted 1 year ago

“Rubbish barrels were cheap and flimsy and 2 have already broken from just locking my doors”

Helpful Report

Posted 1 year ago

Hi there, I am sorry for your experience with these parts. I cannot see any emails to our team about this, please do contact us via help@heritagepartscentre.com so one of our team can look into this for you.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 15,761 reviews