Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Dont do on line the book was great phone up and talk to some one sorted sorry you have lost a customer”

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Posted 1 year ago

Sorry to hear this Tony. Unfortunately the vast majority of our customers now prefer to order and browse online.

Posted 1 year ago

“The parts totalled $40 and weighed less than 8 ounces and could fit in a very small box. THE SHIPPING WAS $48 for standard shipping. EXTREME RIPOFF. If you order something be sure to check the shipping cost before clicking purchase. Will never order from them again.”

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Posted 1 year ago

Hi there I am sorry to hear this, we cannot see any messages to our help desk about this. Do reach out to us via help@heritagepartscentre.com but all orders from the UK to the USA have a carriage cost that we cannot influence. You are given the option before confirming the order of accepting delivery costs and could have chosen not to, I am sorry but we cannot change the cost of trans-Atlantic supply chains.

Posted 1 year ago

“Part still hasn't arrived and i had free shipping but 2 pieces were sent costing me 40 euros postage”

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Posted 1 year ago

“Molto negativo ho ordinato il materiale il 27/11/23 e ho ricevuto la merce 8/02/24. Sconsiglio vivamente”

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Posted 1 year ago

“AUN NO ME HA LLEGADO ESTA MANGUERA!”

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Posted 1 year ago

“Wrong part sent, ignored emails, I am now out of pocket. Shocking service. Never use this company!”

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Posted 1 year ago

Hi there I am sorry for your experience. I can see that our team replied to all your emails regarding this issue but could have done so in a more timely manner, I am sorry that they could not reply faster. I can see that we have arranged for a return and refund for you so hope that this resolves the issue for you.

Posted 1 year ago

“Not very happy, I made an order in error, I emailed to let you know but two days later it was sent. I paid for next day tracked & it arrived three days later. If you checked your emails there wouldn’t have been any need for you to send in the first place, no refund for postage either. I will not be coming back.”

Helpful Report

Posted 1 year ago

Hi there I am sorry for your experience. You placed your order on 28th December and contact us on 29th December when we were shut for the festive period. Our website and email acknowledgment stated this, as did one of our team when they replied to you on our return to the office on 2nd January and offered you a free return for your mis-ordered product.

Posted 1 year ago

“Badly let down courier. Didn't receive parts twice!!!!!!. Eventually got a refund. Had to buy elsewhere whilst waiting”

Helpful Report

Posted 1 year ago

Hi Tim, we are sorry that the couriers let you down, we did raise a replacement order and try to get that to you before refunding; again we are sorry that DPD got this wrong for you.

Posted 1 year ago

“Both the parts I ordered to short 1 was only 2ft long no where near the right length for a rear bumper insert have returned items for refund no contact made as yet may have to go credit card company to get sorted”

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Posted 1 year ago

Hi Philip Sorry to hear this, I can see that one of my colleagues has replied to your request to return the product on the 2nd January, we have not had a reply. However, as the website item description states, you need two of these items per bumper and you only ordered one for front and one for rear when you needed two for each bumper.

Posted 1 year ago

“Rubbish; Two small coolant pipes have still not arrived, and I urgently need them.”

Helpful Report

Posted 1 year ago

Hi Richard, sorry to hear your frustration. The coolant pipes were out of stock and due to be sent separately when back in stock, as your order dispatch confirmation email would have outlined. They are due back in stock by 31st January, if you wish to cancel them for refund contact us via help@heritagepartscentre.com and we will get this dealt with for you.

Posted 1 year ago

“Zu hohe Versandkosten für so ein kleines Teil”

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Posted 1 year ago

Es tut uns leid, das zu hören. Unsere Lieferkosten werden von unseren Kurierdiensten bestimmt, aber wir sind immer auf der Suche nach günstigeren Alternativen für unsere Kunden.

Posted 1 year ago

“Not right part can't get any dialogue from heritage parts”

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Posted 1 year ago

“Not even half the length needed And again no response from heritage parts”

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Posted 1 year ago

“Have been buying parts with Heritage in the past. However, in my recent purchase I did not receive the correct item based on website photo & description. I have to return the items which is a hassle.”

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Posted 1 year ago

Hi Julius I can see that one of my colleagues has dealt with this for you, the website description was accurate as it states the part was Bosch but the Mexican version not German version which hasn't been available for some time. Sorry fort your experience with this order.

Posted 1 year ago

“Ohne Worte”

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Posted 1 year ago

Wenn Sie uns über help@heritagepartscentre.com kontaktieren könnten, werden wir herausfinden, was Ihr Problem ist und es für Sie lösen.

Posted 1 year ago

“No me ha llegado y no tengo información”

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Posted 1 year ago

“I did not received this order yet. Where is my order?”

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Posted 1 year ago

“Still not received and no feedback until now.”

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Posted 1 year ago

“Not the item that I ordered.”

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Posted 1 year ago

“Did not get this yet?”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews