Heritage Parts Centre Reviews

4.5 Rating 17,242 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,242 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

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“Not use again my t4 bumper didn't fit my t4, customer service terrible they weren't interested.”

Helpful Report

Posted 6 months ago

Hi Sue, we have looked into this for you and can only find one email from you asking about the lead time of some back ordered parts - which our team replied to 4 hours later. Please do reach out to us via help@heritagepartscentre.com so we can look again at this for you.

Posted 6 months ago

“Delivery times are unrealistic and no response to correspondence.”

Helpful Report

Posted 6 months ago

Hi Tej, we have looked into this for you. I can see your first message into our CS team at 7:15pm on Friday evening was answered as soon as the team returned to work on Monday morning at 9:13am. Your order was fulfilled in the advertised time, if you require the service to be faster you need to select the express delivery not standard delivery options on check out.

Posted 6 months ago

“Still waiting for my parts as they where not send to the correct address and so the package went back. no news no money back”

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Posted 7 months ago

We are sorry to hear this. I can see our team have looked into this and re-directed the order to you.

Posted 6 months ago

“I still have got my f#@#@@ing ignition from Australia Post”

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Posted 7 months ago

HIi Peter We are sorry to see this. I can see our customer service team are chasing AusPost/UPS about this for you.

Posted 6 months ago

“We ordered and paid for an expansionin tank (Part No SKU 701-121-407/B) for a VW Transporter on the 28th August last and are still awaiting delivery. We were informed a few weeks ago that the tank would be delivered within two weeks - but we have not received the tank. The VW Transporter is off the road and cannot be driven and our customer is becoming very annoyed The order no was #WEBXK280825001164284. Please let me have update by return”

Helpful Report

Posted 7 months ago

Hi Paul, sorry to hear this. We cannot look into this and reply on this review platform I am afraid. Our customer service team are online between 9-5 Monday to Friday via help@heritagepartscentre.com. I will ask one of our team to contact you asap regarding this.

Posted 7 months ago

“Shipping was more then parts which were very poor quality and very slow in ariving. Additional cost because of tariffs added and very slow at arriving. You lost a customer 😖!”

Helpful Report

Posted 7 months ago

Hi Michael, we are sad to hear this - I cannot see any emails to our team about his but if you contact us regarding the quality issues we can deal with them and look to make this right. However, we ship to the US from the UK, we cannot make the journey any faster and there is nothing we can do about import tariffs.

Posted 7 months ago

“Il materiale non è stato consegnato”

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Posted 7 months ago

Ci dispiace, ma uno dei componenti che hai ordinato era esaurito al momento dell'ordine. Vedo che il nostro servizio clienti ti ha informato di questo e ti ha comunicato i tempi di consegna previsti.

Posted 6 months ago

“no lo he recibido”

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Posted 7 months ago

“No la he recibido”

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Posted 7 months ago

Lamentamos las molestias, pero una de las piezas que pediste estaba agotada cuando realizaste el pedido. Veo que nuestro equipo de atención al cliente te informó de ello y te indicó cuál sería el plazo de entrega.

Posted 6 months ago

“No he recibido la llave aun. Hay un reclamo 451375 y fue enviado por Royal Mail sin seguimiento. llegar de 15 a 20 días. Estoy atento Gracias Camilo Santos”

Helpful Report

Posted 7 months ago

“Noch nicht geliefert”

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Posted 7 months ago

“So sorry received the wrong parts so had to go through the return policy. Did not get a light switch I ordered. I may still use them in the future?”

Helpful Report

Posted 7 months ago

“Late delivery and not complete order very desapointed”

Helpful Report

Posted 7 months ago

“Jeg skulle bruge 14 stk. og i sender 4. Meget dårligt”

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Posted 8 months ago

“Quoted a shipping price then had to pay COD to UPS to get the price. Basically ended up being double what was quoted.”

Helpful Report

Posted 8 months ago

Hi David, we are sorry about the charges the US government are enforcing. As you will appreciate, we cannot change their policy on import tax charges and levies on imported car parts and urge our customers to research charges before they order.

Posted 7 months ago

“Ho ordinato e Pagato 2 pezzi.Arivato e´solo 1 Pezzo???”

Helpful Report

Posted 7 months ago

Ciao, ci dispiace per l'accaduto. Non abbiamo ricevuto alcuna e-mail al nostro servizio clienti in merito a questo problema. Ti preghiamo di contattarci all'indirizzo help@heritagepartscentre.com in modo che il nostro team possa risolvere il problema.

Posted 7 months ago

“Leider bis heute nicht erhalten. Keine Rückmeldung vom Kundenservice”

Helpful Report

Posted 7 months ago

Es tut uns leid, aber der von Ihnen bestellte Artikel war zum Zeitpunkt Ihrer Bestellung nicht vorrätig. Ich sehe, dass unser Kundenservice-Team Sie darüber informiert und Ihnen die Lieferzeit mitgeteilt hat.

Posted 6 months ago

“El mecánico no quiso instalar el distribuidor con pulmón de avance 1200-1600 que os compré porque me dijo que era de mala calidad. Ahora llevo instalado el de otro fabricante y el de Heritage me lo tengo que comer con patatas + gastos de envío. Gracias!”

Helpful Report

Posted 7 months ago

Lamentamos esta situación. Si usted o su mecánico tienen dudas sobre la calidad, pueden enviarnos un correo electrónico a help@heritagepartscentre.com. Si desea devolver el artículo no deseado y sin montar, visite esta página de nuestro sitio web: https://www.heritagepartscentre.com/es/returns

Posted 6 months ago

“Leider ist eine Bewertung noch nicht möglich, da ich meinen bestellten Artikel noch nicht erhalten habe trotz Angabe einer Lieferzeit von 3-5 Werktagen.”

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Posted 7 months ago

Hallo, es tut uns leid, das zu hören. Wir sehen, dass Ihre Bestellung am 1. September aufgegeben wurde und wir sie am 2. September versandt haben. Wenn die Zustellung länger als üblich gedauert hat, teilen Sie dies bitte unserem Kundenservice mit, damit dieser sich darum kümmern kann. Ich kann keine E-Mails von Ihnen zu diesem Thema finden. Sie erreichen den Kundenservice unter help@heritagepartscentre.com.

Posted 7 months ago

“Mal . Lo siento . No hemos podido colocar las molduras inferiores de color rojo en la ve california t6.1 . Quitamos las originales y las que compramos aquí de color rojo , no hace click y por tanto no se quedan encajadas . Queriamos haber comprado las superiores que van donde el anagrama vw pero como no hemos conseguido poner las inferiores… Encajan pero no hacen click y se sueltan ( las vuestras )”

Helpful Report

Posted 7 months ago

Hola, lamentamos mucho lo ocurrido. No vemos ningún correo electrónico enviado a nuestro equipo de atención al cliente al respecto. Por favor, ponte en contacto con nosotros a través de help@heritagepartscentre.com para que nuestro equipo pueda solucionar el problema.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 17,242 reviews