Heritage Parts Centre Reviews

4.5 Rating 14,233 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“No, I would not buy another product from them.”

Helpful Report

Posted 10 months ago

Hi Joaquim, I can see that our customer service team have been in contact with you and having read through these emails I can see it was established that you simply ordered the wrong part. It is also usual practice for a business to request the return of an incorrectly ordered product before they send replacements, I understand this is frustrating but it is usual. I am sorry for your dissatisfaction.

Posted 9 months ago

“I did not receive this item and I’m still waiting for a response from you guys”

Helpful Report

Posted 10 months ago

HI Jeff, I cant see any emails to our help team from your email address or order number detail. Please do reach out via help@heritagepartscentre.com if your issue has not been resolved.

Posted 9 months ago

“Wie das Thermostat ist kann ich nicht bewerten da es noch nicht eingetroffen ist.”

Helpful Report

Posted 10 months ago

“Bei dem Ölschlauch ist es das gleiche , auch diesen habe ich noch nicht erhalten.”

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Posted 10 months ago

“Sent me the wrong spring, not what was marked. Still don’t have my refund either”

Helpful Report

Posted 10 months ago

“My order never arrived so I cannot say anything about the quality of the product. As my first purchase from Heritage I was VERY DISAPPOINTED at the service and communication or lack of it!!! I will not be ordering from them again EVER !!!!!!!!!!!!”

Helpful Report

Posted 10 months ago

Hi Darren, sorry to hear your dissatisfaction. I can see that our CS team replied to you regarding courier failure, sorry we couldn't hut the mark for you on this occasion.

Posted 9 months ago

“Appalling customer service. Ordered a this part, tried to amend the order through the original purchase order, no facility to amend or cancel an order once placed on ther site. Tried calling all the contact numbers to find the only way to contact this company is via a customer service email. Emailed them immediately after ordering the part to amend my order, no reply to email for around 2 days and original part had already been sent. Now part still hasn't even arrived and am being told it was delivered according thier system and to check with neighbours. Poor service.”

Helpful Report

Posted 10 months ago

“Communication is diabolical. Over 48 hours to respond to a message and the second message on a different topic, about an incorrect listing, was answered in about the same time. This really is not good enough for business, if you cannot have a telephone line where a customer can actually call and talk with someone. Poor customer service/ Customers not valued.”

Helpful Report

Posted 10 months ago

We are sorry for the delay in reply to your message, I can see the order was dispatched on the day you requested but our team did not communicate that to you in our usual time.

Posted 10 months ago

“Still waiting for it….,,,,🙁🙁”

Helpful Report

Posted 10 months ago

Hi there, I can see that one of my colleagues has updated you via email regarding the out of stock items on your order.

Posted 10 months ago

“Still didnt get this part? No info no part! Was payed for!!!?”

Helpful Report

Posted 10 months ago

Hi there, sorry to hear this. Please email us via help@heritagepartscentre.com and we will look into this for you.

Posted 10 months ago

“I don't like that I could not just pick up the phone to speak to someone”

Helpful Report

Posted 10 months ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 10 months ago

“Part on website is not the same as what was sent , customer service was very unprofessional and rude . I sent a photo of the item received along side a screenshot of the product on their website yet they acted like it was the right part … took many emails back and forth for them to agree it was in fact the wrong part and the photo advertised on the website was incorrect, they haven’t changed it though. Took weeks to get a refund as they wouldn’t send the return label. Wouldn’t use again. Also was lied to saying they tried to call me that’s why there was a delay with replying to my email. No missed calls or voicemails and I didn’t even give them my number so unsure how they tried to call me , very untrustworthy company.”

Helpful Report

Posted 10 months ago

Hi April, sorry to hear this feedback. I have reviewed the email chain and I am sorry for any misunderstanding, my colleagues were simply and quite courteously advising you the part would fit your vehicle but the manufacturer had changed spec slightly from the image you saw online. I can see they set up a return for you in a timely manner, and again our apologies for any misunderstanding.

Posted 10 months ago

“I have never received it because the address of the garage has changed …I have received another parcel and I am pretty sure it’s totally not what I ordered”

Helpful Report

Posted 10 months ago

Hi Richard, sorry to hear this. Please email us at help@heritagepartscentre.com and one of our team will find your order for you.

Posted 10 months ago

“Wrong part and still waiting for return label to send back lack of communication is appalling”

Helpful Report

Posted 10 months ago

Hi Jason, please check your email inbox as our returns team sent you this information back on 15th April at 09:49am. If you cannot find it, do contact us again via help@heritagepartscentre.com

Posted 10 months ago

“Bei der Bestellung stand Lieferzeit 2-3 Wochen Was es heist ich bekomme das Teil in 2-3 Wochen. Erst bei nachfragen kam antworten, wir haben das Teil im Zentrallager und es wird intern verschickt ….. Nur Ausreden die mich als Kunden nicht interessieren. Habe das Teil erst in der 5 Wochen bekommen nachdem dem ich es bestellt habe”

Helpful Report

Posted 10 months ago

Es tut mir leid für Ihre Unzufriedenheit. Die Vorlaufzeit auf der Website gibt an, wann das Teil in unser Lager geliefert wird, und manchmal ändern sich diese Schätzungen aufgrund von Problemen in der Lieferkette.

Posted 10 months ago

“Hi part I ordered never arrived complained and you sent out another part that I didn’t order ? No contact details to phone won’t be shopping again”

Helpful Report

Posted 10 months ago

Hi Michael, we are sorry to hear this. I can see my colleagues sent a replacement out to you, but no other communication since. We have emailed you to find out if we can help.

Posted 10 months ago

“Katastrophe, langsam werde ich echt sauer. Habe zum zweiten Mal falsche Felgen bekommen. Man wartet sehr lange auf Antworten.”

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Posted 10 months ago

Es tut mir leid, dies zu hören. Wie ich sehe, hat mein Kollege Ihnen am 17. April eine E-Mail geschickt, um zu versuchen, die Angelegenheit für Sie zu klären.

Posted 10 months ago

“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 10 months ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 10 months ago

“Total rip off. The shipping cost more than thhe part which didn't fit. I would NEVER buy anything again from Heritage”

Helpful Report

Posted 10 months ago

Hi Donald, sorry to hear of your dissatisfaction. I have checked through our customer service emails and our order system and can see that you placed and confirmed your order on 9th March, then contacted us on 12th to complain about the shipping cost, by which time sadly the order had already been shipped. My colleagues informed you that the order had already been dispatched to which you said you would refuse delivery. We have not heard from you since that about the part not fitting; please do reach out to us via help@heritagepartscentre.com with more detail and we can look to get a replacement part to you if the part sent is incorrect for your vehicle.

Posted 10 months ago

“maybe if my parts arived I'd write a review”

Helpful Report

Posted 10 months ago

Sorry to hear this Nick. I can see that DPD had some issues getting the delivery correct on this and your order was returned to us, sorry about that. It does look as though the final dispatch sent on 18/4 made it through, please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 10 months ago

Heritage Parts Centre is rated 4.5 based on 14,233 reviews