Heritage Parts Centre Reviews

4.5 Rating 14,660 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“Can’t tell you if the product works as expected but it is incorrectly showing as compatible with my vehicle (VW T4 - 1995) After reaching out to customer service to arrange returns on this and a few other bits they have been extremely unhelpful. Pushing to fill out forms and refusing to cover the cost of returns when I would have never brought the product if it wasn’t right. Complete time wasters and once I have my refund I’ll be avoiding.”

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Posted 10 months ago

“hatte gedacht, wenn ich bei einem Anbieter aus Bremen bestelle, dass das Paket dann auch bei mir nach maximal einer Woche ankommt. Allerdings hat es rund nen Monat gedauert weil der Anbeter es selber auch erst noch bestellen musste. Das Produkt ist an sich gut!”

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Posted 10 months ago

“Ordered Wednesday, still not recieved anything and its Monday.”

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Posted 10 months ago

Hi there, sorry to hear this. I can see the final part of your order was dispatched on 12th June, if you have not received it please reach out to us via help@heritagepartscentre.com and one of the team will help you.

Posted 10 months ago

“Versand dauert viel zu lange! Bestelle Aufkleber die nicht halten! Schlechte Qualität für hohe Preise!”

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Posted 10 months ago

Wir danken Ihnen für Ihr Feedback. Es tut mir leid, dass der Artikel in Ihrer Bestellung eine lange Vorlaufzeit hatte. Wir sind ständig auf der Suche nach alternativen Lieferanten, damit wir die Vorlaufzeiten für unsere Kunden verkürzen können.

Posted 10 months ago

“Worst service ever.Takes for ever to get your order !Not gonna order again for sure”

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Posted 10 months ago

“Preis - Leistung war i.O. Die Lieferzeit war eine Katastrope. Ich habe noch nie, seit Beginn des Onlinehandels, so lange auf eine Bestellung gewartet. Und das wohlgemerkt, ohne jedwede Information. Natürlich kommt bei einer Kaufabwicklung auf diese Art und Weise der Gedanke auf, an einen Fake-Shop geraten zu sein. Dann ist man als Käufer beunruhigt und fängt an, Bewertungen zu studieren. Viele Bewertungen sagen genau das gleiche aus. Fazit: Ihr habt coole Ware zu überwiegend korrekten Preisen. Die Liegerzeit war lang. Hauptproblem ist aber die nicht stattfindende Kommunikation. Dadurch habt ihr mich abgeschreckt und bin sehr wahrscheinlich nicht der einzige. Mit freundlichen Grüssen”

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Posted 10 months ago

Vielen Dank für Ihr Feedback. Es tut mir leid, dass wir mit unserer Kommunikation die Erwartungen nicht erfüllt haben, ich habe dies an unser Team weitergeleitet, damit wir uns verbessern können.

Posted 10 months ago

“Arrived 3 months after sold car”

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Posted 10 months ago

Hi Charles, sorry to hear this. Unfortunately due to the nature of supply chains, some of our stock sometimes has lead times and delays.

Posted 10 months ago

“Los he comprado 2 veces y nunca llegaro … Eso si, al haber pedido otras cosas ya he pagado 2 veces gastos de envío.”

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Posted 10 months ago

Lamento oír esto. No puedo ver ningún correo electrónico a nuestro equipo de servicio al cliente con respecto a su problema, por favor póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestro tema le ayudará.

Posted 10 months ago

“Not happy with the way steering wheel came out.”

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Posted 10 months ago

Hi Lars, sorry to hear this. I can see that our Customer Service team have been in touch and dealt with your concerns.

Posted 10 months ago

“Onderdelen besteld maar nooit ontvangen”

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Posted 11 months ago

Ik zie dat onze klantenservice u de gegevens heeft gegeven van de levering die DHL voor u vasthoudt. Ze hebben geprobeerd het pakket af te leveren, maar dit is niet gelukt. Daarom heeft ons team u de gegevens gegeven waarmee u contact met hen kunt opnemen voor een nieuwe levering.

Posted 10 months ago

“No he recibido la pieza”

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Posted 11 months ago

Posted 10 months ago

“Bis heute keine Ware erhalten?????”

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Posted 11 months ago

Wie ich sehe, hat unser Kundenservice Sie über Ihre Bestellung informiert. Es tut mir leid, dass es eine Weile gedauert hat.

Posted 10 months ago

“Poorest delivery 5 weeks waiting time!!! Splitter looks good.”

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Posted 11 months ago

Hi Dimitrijs, I am sorry to hear this item has a long lead time. We do our best to source our stock as quickly as we can, but sometimes have to wait for our suppliers. Glad to hear you're happy with the product.

Posted 10 months ago

“I ordered drive shafts for £240 and spark plugs. Only the spark plugs arrived. They say they sent them in the tiny box that arrived. I've been left out of pocket by heritage parts. I've spent thousands with them since as far back as they were BBT. After this blunder I will never use them again.”

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Posted 11 months ago

Hi Ernst, I am sorry to hear this. I can see that our Customer Service team helped you and sourced a replacement. As our team mentioned, courier tracking records stated that all had been delivered okay so we were unaware of any issue until you contacted us. Glad to see we got it sorted out for you.

Posted 10 months ago

“Ich habe die Artikel nicht erhalten, da DHL sie nicht zugestellt hat und nicht angegeben hat, wo sich die Artikel in welchem Depot befinden, wo ich sie abholen könnte. Wenn DHL die Artikel an Sie zurücksendet, möchte ich sie an meiner Adresse in den Niederlanden erhalten. H.J. Pater Stationsstraat 34B 3851NH Ermelo Die Niederlande. Tel: 0615417121”

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Posted 11 months ago

Hallo zusammen wie ich sehe, hat unser Kundenservice-Team Ihre Anfrage bearbeitet und Ihre Bestellung wurde versandt.

Posted 10 months ago

“Falsely advertised a part as in stock, had to source it elsewhere as needed the part in question on the day. Part didn't even turn up for 3 days and when requesting a refund I was given the run around”

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Posted 11 months ago

Hi Mark, sorry to hear this. I can assure you we do not falsely advertise, but sometimes when stock levels are low (when only one or two items are left in stock) sometimes another customer will beat you to the available stock before the website updates.

Posted 11 months ago

“El producto no es el deseado”

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Posted 11 months ago

Hola Si el producto no es el que ha pedido, envíenos un correo electrónico a help@heritagepartscentre.com y un miembro de nuestro equipo le ayudará.

Posted 11 months ago

“Missing over a grand in parts after spending loads over the last couple of months and can’t get anyone to speak to me. When things go well it’s fine but now there has been a problem I’m left on my own with not contact. The good thing is I paid with a credit card so I will be contacting them about a charge back. All it would take is a phone call to let me know what’s going on. I will be placing orders with other companies that I can get on the phone for questions and problems”

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Posted 11 months ago

Afternoon Timothy, I'm not sure what the problem was. All looks ok on the tracking app. But if you submit a ticket to us via the contact us link on our website. Explain what the problem is & request that we call you and I'll ensure that someone does phone you.

Posted 11 months ago

“Ho ordinato questo fanale il 12 aprile e non ho ricevuto né il fanale e né il rimborso”

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Posted 11 months ago

Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestros temas le ayudará.

Posted 11 months ago

“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

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Posted 11 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 14,660 reviews