Heritage Parts Centre Reviews

4.5 Rating 15,015 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th June 2025

1172

Anonymous

Anonymous // 01/01/2019

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“zero because I didn't receive a bag of 25 that I ordered. I wrote then an email saying that one bag was missing. No one answered me or contacted me. I still waiting for the bag.”

Helpful Report

Posted 10 months ago

Hi Julio, I am very sorry to hear this. I can see my colleague replied to your initial question but it looks like you didn't receive that email. I have followed up and sent you an email to resolve this for you.

Posted 9 months ago

“HAVING ORDERED AND PAID BY PAYPAL I AM STILL WAITING FOR MY ORDER AFTER WEEKS NO CUSTOMER SERVICE WHEN I CALLED AND STORE IS NOW CLOSED FOR BUSINESS, MEANTIME I HAVE LODGED A COMPLAINT WITH BOTH HERITAGE AND PAYPAL TO REDEAM MY MONEY”

Helpful Report

Posted 10 months ago

Hi Robert, I can see my colleague replied to your enquiry on 27th August and she was waiting on a reply from you. I have re-opened your enquiry and we will follow up with you.

Posted 9 months ago

“Difficult to rate this item as it was put on a back order and to date it still hasn't been delivered.”

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Posted 10 months ago

Hi Alan, I can see that the back ordered part on your order was sent on 27th August - sorry about the long lead time on that item.

Posted 9 months ago

“Very poor customer service”

Helpful Report

Posted 10 months ago

Hi there, sorry to hear this. I cannot see any emails to our customer service team from your email address or order number detail - please do reach out via help@heritagepartscentre.com so one of our team can help address your issue.

Posted 9 months ago

“Still haven’t received this over a month later”

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Posted 10 months ago

Hi Ryan, I can see that our team have let you know the lead time on the outstanding part of your order. I am sorry that these items have long lead times.

Posted 9 months ago

“Der Versand ist viel zu teuer nicht mehr zu empfehlen. Reine abzocke.”

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Posted 9 months ago

Es tut mir leid, dieses Feedback zu hören. Unsere Versandkosten werden hauptsächlich von unseren Lieferanten festgelegt und wir sind immer auf der Suche nach kostengünstigeren Lösungen für unsere Kunden.

Posted 9 months ago

“I ordered the belt I wanted online pictures show a solid belt when I went to collect belt and shins it was a conventional v belt belt. I said to the man on the parts department this is incorrect he said you will have to return it for a refund while I was standing there then reorder the belt I wanted so I did I went the following day to collect and he gave me the same belt I had to return and pay for again I spoke to one of the sales team who checked the belt to see if it would fit my vehicle and he confirmed it was correct and just the new style belt I took to fit and did not fit my vehicle I was so upset I've put the belt in the bin and ordered from another supplier”

Helpful Report

Posted 10 months ago

Hi John, sorry to hear this. I've checked through the emails regarding this order and can see that our team advised using more shims to accommodate the new design of this belt. Do come back to us on help@heritagepartscentre,com if this has not worked.

Posted 9 months ago

“I was continously mucked around with trying to get some very basic trim for my type 2 Kombi. When it comes to knowing left from right not only did I get get sent the wrong part but your photos do not match the descriptions both on your website and on your packaging slips!!!! Same thing happened with big and small, it was ridiculous !!!! Same with giving a review, I have already given one!!!!!”

Helpful Report

Posted 10 months ago

Hi Robert, sorry to hear this. I can see multiple emails from our team regarding the issues you faced and can also see that the team have resolved the issue for you. I am sorry for your experience with this order.

Posted 9 months ago

“Far too needy. All I wanted was a part for my car, I didn't want endless begging e-mails for reviews. OK, have it your way: one star.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. Just for information, you can unsubscribe from our emails if you head down to the bottom of the email chain and hit 'unsubscribe'.

Posted 9 months ago

“Rubbish barrels were cheap and flimsy and 2 have already broken from just locking my doors”

Helpful Report

Posted 10 months ago

Hi there, I am sorry for your experience with these parts. I cannot see any emails to our team about this, please do contact us via help@heritagepartscentre.com so one of our team can look into this for you.

Posted 9 months ago

“Una de las piezas todavía no la he recibido”

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Posted 10 months ago

buenas tardes Lamento su experiencia, pero veo que nuestro equipo de atención al cliente le ha contestado y encontrado su pedido.

Posted 9 months ago

“Under engine cover didn't fit well and caught wheels when turning”

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Posted 11 months ago

Hi Darren, please contact our customer service team via help@heritagepartscentre.com so they can investigate this issue for you.

Posted 11 months ago

“Excellent service, very fast and efficient many thanks”

Helpful Report

Posted 11 months ago

Hi Eric, thank you for your feedback. You rated us one star, is there anything about the service you were unhappy about? If so please contact us via help@heritagepartscentre.com

Posted 11 months ago

“hatte gedacht, wenn ich bei einem Anbieter aus Bremen bestelle, dass das Paket dann auch bei mir nach maximal einer Woche ankommt. Allerdings hat es rund nen Monat gedauert weil der Anbeter es selber auch erst noch bestellen musste. Das Produkt ist an sich gut!”

Helpful Report

Posted 1 year ago

“I never recived the item apparently dhl decided to send it back for some reason I was never told why but it was like pulling teeth getting anywhere the tracking number I got from heritage did not work I'm very disappointed with the service”

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Posted 11 months ago

“wurde leider nicht mitgeliefert. Nachricht für Liefertermin erst auf Anfrage.”

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Posted 11 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 11 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 11 months ago

“Pedido incompleto, sigo esperando a recibirlo, quedaron de enviarlo pero a día de hoy aún sin llegar”

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Posted 11 months ago

“Wurde leider nicht geliefert”

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Posted 11 months ago

Es tut mir leid, dass Ihre Bestellung nicht angekommen ist. Bitte kontaktieren Sie unseren Kundenservice über help@heritagepartscentre.com und er wird sich darum kümmern.

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 15,015 reviews