Heritage Parts Centre Reviews

4.5 Rating 14,657 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Order Buggy seats noted as back order 1 week. Waiting for 3 weeks. Then ask whats happend to my order. Lady told me the seats will be back the another next week. Waitng another 10 days then ask again nicely. Someone else told me that seats will not be in stock in another 2 weeks or more. Ask and waiting for money refund. I lost one monts to finish the customer car. Wish I know that sooner. Placed my new order in local store. Sorry....”

Helpful Report

Posted 1 year ago

“2 x Long delivery time, missing items, damaged items and so on...”

Helpful Report

Posted 1 year ago

“No phone line makes things very difficult. A potential 2 minute phone conversation can take hours/days to resolve by email. I found your technical expertise to be lacking when I needed it. Questions not answered fully, and this wasted a lot of my time and money. I will only buy from you when I can’t find what I’m looking for anywhere else.”

Helpful Report

Posted 1 year ago

“Wrong item ordered. It’s so difficult now that there is no telephone support and so many items which could be correct for the vehicle. Have to order and then send it back rather than a quick phone call, which is extremely bad for the environment. I’ve found the on-line support timelines don’t work for me. I actually can never be bothered sending items back so I waste so much money shopping here now. It’s such a shame as the telephone support in the past was fantastic. 😟”

Helpful Report

Posted 1 year ago

“Das gelieferte Teil Passt nicht”

Helpful Report

Posted 1 year ago

“Loads of parts out of stock or on order, didn’t used to be like this, very disappointing”

Helpful Report

Posted 1 year ago

“I purchased an alternator for my 74 VW Westphalia 1.8L engine. The online description said it was for Bay Window Buses - all years. It did NOT say it was only for the 1600cc engine. The "real" problem comes from the fact it will cost me the price of the part to ship it back to you. That makes you a "risk" to do business with. This is different than my experience with Just Kampers who have a USA operation. If you had provided "accurate" information, then I would understand - but I relied on your webpage information and now am stuck with an alternator I cannot use. I have since found a "used" alternator and when it fails - I will simply rebuild it. Ernest Artiz. eartiz@msn.com.”

Helpful Report

Posted 1 year ago

Hi Ernest, thank you for your feedback. I have passed this to our product team to check listings, but all our web descriptions usually include the year, model and CC of vehicle the item should fit. If you have any doubts about parts before purchase, you can always email our team of experts for their advice pre-purchase via help@heritagepartscentre.com

Posted 1 year ago

“It’s shocking that you can’t speak to anyone for help with ordering part so now look elsewhere first”

Helpful Report

Posted 1 year ago

Hi Chris, you can speak to one of our team via email in working hours Monday to Friday via help@heritagepartscentre.com - we advise hundreds of customers online regarding the correct parts to order on a daily basis.

Posted 1 year ago

“Just received a bag of seals none of which were identified by either part number or location and the postage charge was an absolute rip off. £15 for a tiny jiffy bag which would only cost rew quid with royal mail. Not impressed.”

Helpful Report

Posted 1 year ago

Hi Paul, I can't see any contact from you to us regarding this issue in any of our coms channels. Please reach out to us via help@heritagepartscentre.com and one of the team can explain our carriage costs.

Posted 1 year ago

“The only problem is that I'm still waiting for the parcel.”

Helpful Report

Posted 1 year ago

Hi Ian, I am sorry that there were delivery issues with your order. I can see the team have helped you and refunded you now.

Posted 1 year ago

“Hace un mes que pedí una defensa y aún no me llegó”

Helpful Report

Posted 1 year ago

“It s unfortunatley not delievered yet, best regards. May you can plan the delievery and tell me a date?! Slim Ben Ghezala”

Helpful Report

Posted 1 year ago

Hi there I can see that my colleagues have answered your question and your order is being shipped.

Posted 1 year ago

“It s unfortunatley not delievered yet, best regards. May you can plan the delievery and tell me a date?! Slim Ben Ghezala”

Helpful Report

Posted 1 year ago

Hi there I can see that my colleagues have answered your question and your order is being shipped.

Posted 1 year ago

“Hallo, die Lieferung ist bisher noch nicht eingetroffen deshalb kann och die nicht bewerten....”

Helpful Report

Posted 1 year ago

“Heritage has a huge inventory of hard to find parts for our aging VWs. I have placed a few orders and worked with the negional rep for the USA which have all gone smooth up until my last order. I placed an order for $350 for which I had paid nearly $200 in shipping to recieve. The shipping charge is understandable considering one of the items was oversized. I had been made aware of this charge and the fact that the item causing the high shipping charge was actually on backorder but due in stock in 10 days. I was asked if I wanted to ship the instock items now or all together when the last part arrived. For obvious reasons I opted to wait and ship all together. 10 days went by and I was advised the delay turned into another 2 weeks wait. I again opted to wait and ship everything together. A week or so later my order showed up without the oversized item. I attempted to check in with my rep with no response. After another week or so I reached out to Heritage directly and was told my parts were in stock again but I would have to pay another $120 in shipping to recieve them. I was advised my rep was no longer with the company and even though I had email conversations of what was clearly outlined to be done, I was denied any consideration or compensation towards the additional $120 shipping charges on a $75 part. After many more exchanged emails expressing frustrations I eventually had to cave and pay heavily for their mistake. Will I order from heritage again? Yes, if they are the only company with a part I need and I will again have no choice. Beyond that I will be seeking out other suppliers.”

Helpful Report

Posted 1 year ago

“The great postage part was the wrong part, was hard to identify on the website the correct hose”

Helpful Report

Posted 1 year ago

“Vor acht Wochen Artikel bestellt, einen Teil erhalten obwohl alles als lieferbar auf der Seite war. Nach vier Wochen nach Anfrage von mir Bescheid bekommen das der Artikel erst wieder in vier Wochen lieferbar ist. Kann leider nichts zum Material sagen da es noch nicht angekommen ist!”

Helpful Report

Posted 1 year ago

Ich entschuldige mich für die Verzögerung bei Ihrer Bestellung, ich sehe, dass wir zwei von drei bestellten Teilen geliefert haben. Ich kann mich nur dafür entschuldigen, dass unsere Lagerbestände für den noch ausstehenden Artikel nicht so gut sind, wie sie sein könnten.

Posted 1 year ago

“The Heritage Website is not perfect so often a telephone call is needed, sadly somebody made the decision to stop answering calls. For this reason alone I would look elsewhere for future parts needed (unless this decision is reverted).”

Helpful Report

Posted 1 year ago

Hi Graham Sorry to hear of your dissatisfaction. Our help team are online 9-5pm Monday to Friday and reply to all messages within 2 hours of receipt. If you email help@heritagepartscentre.com one of our team can guide you through the website and advise you, they can also look into your feedback on how we can make our website better.

Posted 1 year ago

“Está junta no ha llegado aun a casa”

Helpful Report

Posted 1 year ago

“Nothing wrong with the parts, or the time it took to get from the UK to Australia, but an eye-watering freight price for some things which were very small and light, far more than I am used to”

Helpful Report

Posted 1 year ago

Hi Paul Thanks for the feedback, we are sorry about the shipping costs. We are constantly looking for alternative providers to drive down shipping costs, unfortunately to be able to provide a speedy and reliable service cost can sometimes become troublesome.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,657 reviews