Heritage Parts Centre Reviews

4.5 Rating 14,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“Vor acht Wochen Artikel bestellt, einen Teil erhalten obwohl alles als lieferbar auf der Seite war. Nach vier Wochen nach Anfrage von mir Bescheid bekommen das der Artikel erst wieder in vier Wochen lieferbar ist. Kann leider nichts zum Material sagen da es noch nicht angekommen ist!”

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Posted 1 year ago

Ich entschuldige mich für die Verzögerung bei Ihrer Bestellung, ich sehe, dass wir zwei von drei bestellten Teilen geliefert haben. Ich kann mich nur dafür entschuldigen, dass unsere Lagerbestände für den noch ausstehenden Artikel nicht so gut sind, wie sie sein könnten.

Posted 1 year ago

“The Heritage Website is not perfect so often a telephone call is needed, sadly somebody made the decision to stop answering calls. For this reason alone I would look elsewhere for future parts needed (unless this decision is reverted).”

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Posted 1 year ago

Hi Graham Sorry to hear of your dissatisfaction. Our help team are online 9-5pm Monday to Friday and reply to all messages within 2 hours of receipt. If you email help@heritagepartscentre.com one of our team can guide you through the website and advise you, they can also look into your feedback on how we can make our website better.

Posted 1 year ago

“Está junta no ha llegado aun a casa”

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Posted 1 year ago

“Nothing wrong with the parts, or the time it took to get from the UK to Australia, but an eye-watering freight price for some things which were very small and light, far more than I am used to”

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Posted 1 year ago

Hi Paul Thanks for the feedback, we are sorry about the shipping costs. We are constantly looking for alternative providers to drive down shipping costs, unfortunately to be able to provide a speedy and reliable service cost can sometimes become troublesome.

Posted 1 year ago

“Since you have decided to cease having human contact with your customers on the phone, I feel that you have made a catastrophic decision that will only speed your demise. Your range of products is vast, you are expecting the customer to have the same knowledge as your store people. Your website does not specify exactly which part is suitable for which vehicle. Your universal fuel tank sender indicates that it is suitable for the MK1 Caddy, it is not suitable for my MK1 Caddy. A phone conversation may well have saved me a great deal of time and heartache. I would imagine that I am not the only senior surfer who has had this problem, I would also suggest that the vast majority of the owners of the older VW vehicles are approaching pension age as opposed to having just left school. I feel that you could do so much better by accepting that for millenniums customers have been talking to suppliers and not writing the customers letter or notes. Waiting for someone to email you back with an answer from an enquiry is adopting a similar attitude to questions that most politicians adhere to in the hope that the questioner will fade away, or even better pass away, and thereby save you the bother of doing anything.”

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Posted 1 year ago

Hi Brian Sorry to hear of your frustration. I can see that there have been many emails from you to our support team regarding correct parts to fit and they have been in contact to advise, sadly we are not 24-7 and operate in UK business hours (which was also the case with the phone lines) so in this instance my colleague replied at 5:42pm with an answer to your question but you purchased the item in the meantime. The information regarding the fact that the part you ordered does not work with the original sender is also displayed on the product page and we gave the part number of the correct part to purchase. I do apologise for your experience in this instance, but I can see our team have replied in good time and done what they can to assist.

Posted 1 year ago

“I had problems with your web site while ordering, it jumped from putting in card details straight to paying, not allowing me to add a 20% discount code.Messaged your office and was told nothing they could do. Un helpful. Will never use you again.”

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Posted 1 year ago

Hi Martin Sorry to hear of your issues, I can see my colleagues have been in contact with you regarding your request for a change of address after the order had been placed. I am sorry but we cannot retrospectively apply discounts if the code hasn't been entered to the order.

Posted 1 year ago

“parts sizes should be shown on web pages---my radiator had no such measurements--consequently I bought the wrong size”

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Posted 1 year ago

Hi Tony, sorry to hear this. A lot of our parts do have dimensions listed, but if in doubt in future contact us via help@heritagepartscentre.com during business hours and one of our team will be able to advise you before placing your order.

Posted 1 year ago

“Disappointed only 1 item available”

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Posted 1 year ago

We are sorry to hear your feedback. We try our best to keep out stock levels as high as can, we have lots of stock of the parts on your order so do try again!

Posted 1 year ago

“Awful that you have no phone line or shop .... People that give you the parts don't care and have no manners Customer service AWFUL BRING BACK THE PHONE LINES AND SHOP !!! it's half the reason people came too heritage”

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Posted 1 year ago

Hi there, sorry to hear your feedback. I know many of my colleagues have dealt with you via email and telephone when you have requested to speak to someone. We have email and telephone records of our contact with you and I am sorry that you are dissatisfied.

Posted 1 year ago

“You sent me the wrong part even though your website lists its for that specific model and trim”

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Posted 1 year ago

“Am very dissapointed with my purchase this time. I a huge mistake was made on the window rubbers where they sent to me two front and my car now is lacking a rear window rubber”

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Posted 1 year ago

“Tardó mucho tiempo”

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Posted 1 year ago

“You need to reopen your shop for local customers”

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Posted 1 year ago

Thank you for taking the time to leave your review of Heritage Parts Centre. We truly appreciate your feedback.

Posted 1 year ago

“Both recent parts bought are wrong.”

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Posted 1 year ago

“Would love to see and talk to someone face to face for advice. Don’t like the online thing at all.”

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Posted 1 year ago

“I ordered a set of FRONT disc pads, and I got rear, that are the wrong size. I ordered a pair of shocks 6 weeks ago. So, at the moment, I am having the hassle of sending the wrong parts back and unable to test the front suspension properly. This is setting my project back a bit.”

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Posted 1 year ago

“Versandzeit lang Teile ohne Beschreibung/Anleitung Fensterheber versenkt Scheibe nicht ganz also nicht mit original vergleichbar”

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Posted 1 year ago

Sehr geehrter Herr es tut mir leid zu hören, dass die Versandzeiten und die Produkte nicht zu Ihrer Zufriedenheit waren. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, damit wir Ihnen helfen können, Ihre Probleme zu lösen.

Posted 1 year ago

“Still haven't received them.”

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Posted 1 year ago

“Still haven't received this yet was told it will be here in October”

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Posted 1 year ago

“I do wish that you would put reference part numbers for different manufacturers on the description of sensors and other products, so people know if it is the right sensor for that vehicle. Many thanks”

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Posted 1 year ago

Hi Steve Thank you for the feedback, we have passed this information on to our product team.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,773 reviews