Heritage Parts Centre Reviews

4.5 Rating 14,659 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,659 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“You can’t talk to anyone on the phone anymore. This meant that I ended up ordering the wrong part. Refund was fast and sending the goods back was pretty easy but it’s much easier buying from companies you can talk to. I’ve bought a lot from Heritage in the past but I’m afraid their competitors now get my money”

Helpful Report

Posted 1 year ago

Hi Richard I am sorry about this, in future do please check with us via help@heritagepartscentre.com if you are unsure about the correct part to order. We have a team of enthusiasts ready to help you in business hours Monday to Friday. I understand it is frustrating to send an email, but we have found our team give faster and more accurate responses this way.

Posted 1 year ago

“Exhaust was poor quality Empi China sucks the return process isn’t easy so ended up re selling the exhaust for a loss!”

Helpful Report

Posted 1 year ago

Hi Neil Sorry to hear this, we are always reviewing quality issues with our suppliers so I will pass this feedback on to our quality control team.

Posted 1 year ago

“Parts are always damaged or scratched”

Helpful Report

Posted 1 year ago

Hi John, sorry to hear this. I can't see any communications to our help team on this issue, do reach out to us via help@heritagepartscentre.com and we will look into this for you. We are constantly reviewing our couriers and packing methods so would value your feedback.

Posted 1 year ago

“Waited 12 weeks for a part to come in stock. When it came to the date no communication. I emailed heritage to be told will be another 9 weeks. My hole project has been put in hold and no communication with customer at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide us with your feedback. We understand how frustrating it can be when projects are put on hold due to not receiving a part in a timely manner.

Posted 1 year ago

“Whilst the quality of product has been Great, I am deeply disappointment with shipment handling and Customer service. My Order has been partially fulfilled, actually duplicated from the parts that were delivered, and a month later the outstanding order is still not being shipped with no advice on when order will be complete.”

Helpful Report

Posted 1 year ago

Hello Shaheed, Thank you very much for your feedback. I can see your issue is being looked in, you will receive an update shortly.

Posted 1 year ago

“I was given a discount code for being a new customer,entered the code on the first purchase to then discover the code didn't work. I queried this with "customer services",but never got a reply. I doubt I'll be using this company in future.”

Helpful Report

Posted 1 year ago

“No puedo opinar sigo sin recibir el producto”

Helpful Report

Posted 1 year ago

Hola Juan, Gracias por tus comentarios. Si todavía está esperando recibir su pedido, contáctenos en help@heritagepartscentre.com

Posted 1 year ago

“Wrong part was sent after I contacted Heritage to check Unfortunately you can no longer call anyone On-line only Not good at all Very disappointed with what used to be 1st class service How do I get a refund please? Hunan contact please?????”

Helpful Report

Posted 1 year ago

Hi Jonathan I am sorry to hear of your experience, I can see one of my colleagues has given you details on how make a return for refund.

Posted 1 year ago

“Given a choice I wouldn’t use Heritage, no one has a clue on Aircooled stuff, you can’t speak to anyone on the phone and you seem to have cornered the market on parts which are usually out of stock or poor quality.”

Helpful Report

Posted 1 year ago

Hi Lee Sorry to hear of your disappointment, we are always striving to find more suppliers on the air cooled side of the business. I'm sure you can appreciate that suppliers and manufacturers of these parts are fast becoming few and far between, but rest assured we are constantly working on finding more suppliers so we can keep stock levels up. Our tech team are always happy to help and we have several air cooled enthusiasts ready to help you with any questions in business hours Monday to Friday.

Posted 1 year ago

“Products delivered correctly. Unfortunately, there was no communication about when the delivery would be made and subsequent enquiries were answered after the delivery had been made. Technical support is also very poor with questions going unanswered. For classic VW products, choice of suppliers is very limited so you have to accept that poor customer service will be part of dealing with Heritage Parts”

Helpful Report

Posted 1 year ago

Hi Andrew Thank you for your feedback, as part of our ongoing quest to improve our customer coms and customer journey I have looked into this for you. I cannot see any emails regarding any technical questions regarding the order and you enquired as to a delivery estimate on the day that delivery occurred which we answered after following up with the courier. Your order was delivered in the standard delivery timeframe. Please do feedback with the issues you've encountered as to technical questions via help@heritagepartscentre.com, as I said I cannot see any email traffic under this email address but there may be some emails for me to review and help resolve if you used a different email account for these questions?

Posted 1 year ago

“Received on item right away. Waiting for a month now on the second item. Hope it comes soon.”

Helpful Report

Posted 1 year ago

Hi there I can see that my colleague previously advised you about the lead time on this item, I am happy to say that is is now back on stock and will be dispatched to you in the next 24-48 hours.

Posted 1 year ago

“Buenos días El día 6 de julio hice un pedido de 3 productos: 911-006-504-01, 901-006-505-01, 901-006-503-00. Solo he recibido el producto 901-006-503-00. Todavía no he recibido los otros dos productos.”

Helpful Report

Posted 1 year ago

Hola Disculpe, pero los artículos que menciona estaban agotados en el momento de realizar el pedido, lo que debería haberse indicado en la confirmación del pedido. Ahora ya están disponibles y se le enviarán en las próximas 48 horas.

Posted 1 year ago

“Viel zu teuer, doch leider keine Alternative. Das ist Marktwirtschfaft. 🤪”

Helpful Report

Posted 1 year ago

Hallo zusammen es tut mir leid zu hören, dass der Preis nicht zu Ihrer Zufriedenheit war. Seien Sie versichert, dass wir ständig auf der Suche nach neuen Lieferanten für Teile sind, die gute Qualität zu einem wettbewerbsfähigen Preis garantieren. Unser oberstes Ziel ist es, unseren Kunden immer die qualitativ besten Teile zu liefern, die lange halten werden.

Posted 1 year ago

“Even though I supplied my reg no the thermostat sent was the wrong one.”

Helpful Report

Posted 1 year ago

Hi Chris Sorry about this issue. I can see the last email from you was asking if the Rear Quarter Corner Repair panel would fit your vehicle back in 2021, but no questions since about a thermostat. Please get in contact with us via help@heritagepartscentre.com if you need any further advice.

Posted 1 year ago

“As an old customer, I wasn't impressed with your shop being closed, I'm not a fan of click and collect. And even less pleased with the £9 postage to send the ignition leads 17 miles to lewes! Otherwise the part was what I needed and was reasonably priced.”

Helpful Report

Posted 1 year ago

Hi Sam Sorry to hear this. I am also sorry that our shop outlet has closed, after lockdown we were simply not having enough customers needing a retail outlet to justify it. Retail habits changed massively after covid and we had to make a hard decision to stop providing the service due to customer feedback and a change in shopping habits. Postal/courier costs are also under constant review, but as you are fairly local it might be worth you selecting click and collect on your next order, this service is still functioning.

Posted 1 year ago

“Dont like the fact that you cannot talk to someone. This led to you person advising me to order a wrong part for my car.”

Helpful Report

Posted 1 year ago

Hi Timothy Sorry to hear this. However, I cannot find any email traffic using the order number provided nor this email address. So we might be able to investigate further, might you have used a different email address to ask our experts about your part? Please contact us to reply via help@heritagepartscentre.com

Posted 1 year ago

“Leider ist die Verarbeitung nicht so akkurat wie ich mir das für den Preis vorgestellt habe. Die Ausschnitte für das Gaspedal sind 2 cm zu weit links. Die Formung auf der linken Seite am fussraum ist krumm und schief.”

Helpful Report

Posted 1 year ago

Guten Tag Es tut mir leid, diese Rückmeldung zu hören. Ich kann keinen E-Mail-Verkehr von Ihnen an unser Hilfsteam zu diesem Thema sehen. Bitte setzen Sie sich mit uns über help@heritagepartscentre.com in Verbindung, damit wir untersuchen können, ob es sich um ein Qualitäts- oder Passformproblem handelt.

Posted 1 year ago

“the accelerator cables for a VW camper are like coat hanger wires, I would expect them to shrink and expand in the heat and would not recommend them. I would expect the correct cable to be twisted core - but who knows - I might be wrong - in the bin.”

Helpful Report

Posted 1 year ago

“Didn't fit”

Helpful Report

Posted 1 year ago

Hi Jo I am sorry to hear this. I have no record of any emails to our help desk on this order, so cannot assist further but just bear in mind for future that we have a team of experts waiting to answer any questions on correct parts and fitment if you contact us via help@heritagepartscentre.com before purchase.

Posted 1 year ago

“Indicator mechanism was missing a spring and was stiff to operate. I should have returned it, but was desperate. Poor quality repo.”

Helpful Report

Posted 1 year ago

Hi Michael I am sorry to hear this. I cannot see any enquiries to our help team on this issue, please do get in contact with us via help@heritagepartscentre.com so we can see if there is something we can report to our quality control team.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,659 reviews