Heritage Parts Centre Reviews

4.5 Rating 12,513 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,513 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd May 2024

993

Anonymous

Anonymous // 01/01/2019

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inglese

“My shock absorber order was fine, But I have e-mailed a few times about front and rear bumpers for my T4 and nobody bothered to reply. Just assumed you don't want the business.”

Helpful Report

Posted 1 year ago

Hi Tim Thanks for leaving a review. One of our Trade Team emailed you about the bumpers on 26th April, maybe it went into your junk. email copy below and resent for you. I've also sent you a private message about trade accounts. Good Morning Tim, I can look into these bumpers for you. Do you have a 3 piece rear bumper or a 1 piece? Looking at it the 3 piece would be made of these parts: https://www.heritagepartscentre.com/uk/701807322c-right-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807321c-left-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807311e-textured-rear-bumper-centre-piece.html The 1 Piece would be: https://www.heritagepartscentre.com/uk/7018074172bc-one-piece-rear-bumper-with-a-textured-finish.html

Posted 1 year ago

“Still waiting for part of my order even though all the money was taken.No correspondence from you as to where outstanding parts are or when they will be delivered if at all”

Helpful Report

Posted 1 year ago

Hi Michael sorry we didn't meet your expectations I have investigated and found the issue with your order. Customer service will be in touch to get your missing parts to you.

Posted 1 year ago

“It just took so long. Dissapointed”

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Posted 2 years ago

Hi David thanks for leaving a review and sorry we didn't meet your expectations. We have been experiencing some delays and supply issues of late.

Posted 1 year ago

“hello I like your website, but the cost that DHL I staking for the custom part is too expensive, so I do not think I am gonna use your site further. It's a major cost on small orders, i would like to get the parts sent directly to me, from you guys instead. I can not see if you are selling the parts without local tax for export. Roger Hansen”

Helpful Report

Posted 2 years ago

Hi Roger We do ship to Norway without UK VAT so the parts are 20% off to you guys but you will be liable for Norweigian tax and duty on arrival.

Posted 1 year ago

“Unfair? Probably. Wrong parts sent out, no follow up after delivery. I haven't chased this up as I was in a rush to get back on the road. Please review? Thanks.”

Helpful Report

Posted 2 years ago

Hi William Sorry there was a problem with your order if you could email us help@heritagepartscentre.com with some more info we can get the right parts to you

Posted 1 year ago

“I ordered a front left clear WiNDOW glass for my 3-door VW Mk 2Golf 16V (1990 model) and shipped to Malaysia. It arrived safely - but unfortunately the wrong part that i ordered was sent. The part that came was for a 5-door Jetta/Golf. See photos uploaded.-Very disappointed. Kindly advise how can the correct glass be sent to me,”

Helpful Report

Posted 2 years ago

Hi Jeff Sorry we got it wrong this time, I can see we have dispatched a replacement glass to you free of charge and this should arrive soon.

Posted 1 year ago

“I was sent wrong item (right hand wing mirror instead of left). Apparently you had no left ones are available, so I bought what I needed elsewhere and kept the wrong(right) one as a spare.”

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Posted 2 years ago

“:( A priori not your fault but I never received the parcel; it would be necessary to favour collection against signature. I ordered again this product via ebay, I hope to receive it this time and be satisfied.”

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Posted 2 years ago

“Have ordered parts not heard a thing about them it’s been over a month can never get through to you not enough staff on the phones b plus your opening hours are shorter which doesn’t help”

Helpful Report

Posted 2 years ago

“Not all parts ordered were received and no contact as to the other items if and when they will be sent.”

Helpful Report

Posted 2 years ago

“Received wrong part ( stock incorrect) and it took way too long to get a refund, something that can easily be hours like most companies not a week +”

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Posted 2 years ago

“Five Weeks Gone. Half of the Products Still Not Receiving”

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Posted 2 years ago

“No sabes cuándo te lo van a mandar...”

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Posted 2 years ago

“Not received all my order so not very impressed”

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Posted 2 years ago

Hi Lee - I'm really sorry that you've had an issue with your order. Could you please send us an email with some more details to help@heritagepartscentre.com and we will get straight onto it.

Posted 2 years ago

“I will write a full review when I finally receive all the parts ordered”

Helpful Report

Posted 2 years ago

“The part was fine - but the cost of shipping and packaging such a small part is outrageous. If you are going to charge that amount then I should receive the package within 2-3 days - should be coming over via DHL. 2 parts weighed less than 50g.”

Helpful Report

Posted 2 years ago

“Regrettably, after several happy years of buying parts from Heritage Parts Centre, I have to say that I am not likely to continue. The main issue is the cost of delivery. In one order, the addition of a door lock seal for the Type 2 Bay sliding door increased the delivery cost from $27 to $66. Please be aware that you lost the bulk of this order to one of your competitors who delivered everything for only $11. The only reason I ordered anything from you at all was because you were the only supplier to have it in stock - hence 2 stars not 1 star. Also, my bank card issuer charged me an overseas transaction fee even though I paid you in Australian dollars from my Australian bank account. With all things considered, by the time your unreasonable delivery costs (by unreasonable I mean $39 for a piece of rubber that would fit inside a matchbox) are included, plus fees for card payments, your prices are no longer competitive for customers in Australia. Sorry for this negative review.”

Helpful Report

Posted 2 years ago

“i ordered 4 parts, the order confirmation says they are in stock all of them, but then it also says one part isnt, but in the end 3 aren't and I am not give any info on the 3 that never arrive!!! Terrible service and way to deal with orders... COMMUNICATION!!!”

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Posted 2 years ago

“I dont have the tracking info of my order #WEBXK270122000319783, and since it was a partial shipping, I havent got any information when will be shipped the rest of the order Rafael”

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Posted 2 years ago

“Good day, Since I placed an order for a T1 platform with you in December and I still don't have all the parts and have called several times, but no one can tell me when I can expect the side part that is still missing, I think it's a shame Please do not expect positive feedback from me. Markus Hilpert”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 12,513 reviews