Heritage Parts Centre Reviews

4.5 Rating 14,660 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“I was disappointed when the kit arrived as the kit is very heavy increasing the unsprung weight, the 2 boxes were taped together making it too heavy to handle safely. Also if the two boxes were sent separately I would have been below the $1000AU extra Taxes This disc brake kit did cost me an extra$400 because the two boxes were not sent separately.”

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Posted 2 years ago

“I must say that the "original parts" for VW T3 were not so original. They were even 2cm bigger so we had to cut them into pieces and weld them together. Also the quality of a new part vs an old one is massive. I'm a bit disappointed.”

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Posted 2 years ago

“Been waiting 6months for a porsche 914 fuse cover still not got”

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Posted 2 years ago

“The firewall kit is really poor value for money and didn't fit well. When I asked in the Q&A if there are any instructions for fitting. I was told to YouTube it! No videos available on YouTube to my disappointment.”

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Posted 2 years ago

“After three weeks waiting for the product I needed two times an email to get a useful feedback regarding the shipment. The shipment was for gotten in your house. Then after two days I got it.”

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Posted 2 years ago

“Sad. I use several suppliers, but Heritage were getting more and more of my business. However, after parts we needed urgently (and paid for) didn't arrive, we had an email to say that they'd been returned to them undelivered. This of course may be out of their control. No explanation, despite asking, as we are a business that has its workshop doors open all day, and are quite easy to find. AND no phone number, even for trade customers, so I had to order elsewhere as we hadn't had a reply to an email.”

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Posted 2 years ago

“Gasket was damaged when it was put in the packaging.”

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Posted 2 years ago

“I don't know as I have received the item yet”

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Posted 2 years ago

“Still waiting on my items it’s been four weeks now”

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Posted 2 years ago

“Had an issue with it and thought I could just call the NO YOU CANT CALL THEM THEY HAVE NO PHONE NUMBER NO PHONE NO PHONE NO PHONE”

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Posted 2 years ago

We are sorry you feel this way. We operate via email only, but we do aim to respond on the day during working hours, which is 8 am to 5 pm UK time. Do email us and we will try our best to help with any enquiry.

Posted 2 years ago

“I have not received the parts yet. I live in the US so I figured it may take a while, just not this long. Can someone please look into this? Thank you.”

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Posted 2 years ago

“Not in stock,”

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Posted 2 years ago

“I ordered 2 on the Web sites and my order ended up becoming one. I then had to order again for another hello blade. Which cost a lot for postage. Why didn't heritage pock up on this and notify me of a possible error in my order? I wasn't a happy camper.”

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Posted 2 years ago

“Im incredibly disappointed. all the specs of the handles i purchased were "OE" and i purchased new handle gaskets yet on when installing them theres still a great potential for water to leak in and the fit is janky. Having a hard time gettin in contact with the company's customer service I was glad to see this oppertunity to give feed back.”

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Posted 2 years ago

Hi there I am sorry for the issues you've found with these products. I cannot see any emails from you regarding this to our customer service team, please do get in contact via help@heritagepartscentre.com and we will ask one of our product specialists to look into this for you.

Posted 2 years ago

“I ordered an Indicator Switch but I received a door mirror even though the invoice inside said Indicator Switch. I tried to telephone but contact is only via email which is a negative. I replied with the requested picture of the mirror and invoice but heard nothing back. I waited several days before requesting an update. The reply was quick and the Switch was sent, but to my neighbour's address! They kindly delivered it to me and it is fitted. A telephone call would have solved this quicker and more stars awarded if the correct item sent.”

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Posted 2 years ago

“I did not receive my part yet so I really cannot comment on the product yet.”

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Posted 2 years ago

“In the past I have got my parts from yourselves, now you have gone digital, no phone lines, I am now looking for a supplier that I can actually talk to.I am also dissappointed with the quality of the parts that you have supplied recently.”

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Posted 2 years ago

“Parts turned up but they are not as described they do not fit the vehicle there slightly different a little disappointed.”

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Posted 2 years ago

“Very dissatisfied after having such previous amazing service. The rear type 2 bumper I bought doesn't line up with the brackets supplied and had to pay extra to have them altered. You cannot email or call anyone. Would never use again”

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Posted 2 years ago

“On what was quite an expensive order HPC managed to get the taxation treatment wrong. You should have collected the GST for my order as the total was under $1000 ($978.34), however, I was told via email that because the value of the order, including GST, was over $1000 HPC cannot collect the GST. This is incorrect as the Australian taxation requirement is based on the value of the goods being under $1000 excluding any taxes. Then on the shipping waybill, the invoice price quoted was the GST inclusive value of $1087.04 meaning that the GST has been calculated on that price plus $225.74 (wow!) transport and insurance, totaling $1312.78 to arrive at GST of $131.27. The invoice value should have been the GST exclusive price of $978.34 that I paid, plus $225.74 T&I, totaling $1204.08 to arrive at a correct GST value of $120.41. I was charged an extra $10.86 GST on top of the GST that I never paid anyway. With the extra unnecessary GST charges plus GST on shipping and then an $88 handling charge, it ended up costing me way more than it should have as a landed cost. I know I agreed that I would accept any extra charges but all the extra charges are a result of your mistakes.”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,660 reviews