Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“After several disappointments sourcing good quality original parts from 3rd party vendors, I decided to order from Heritage Parts after seeing the name frequently mentioned on a forum. I ordered online 3 items. The ordering process went smooth and within 1 week received one of the items, the most critical I was wanting, the quality seemed ok but there was no manner to tell where it was manufactured. I called Heritage to enquire about the missing parts and was told they were out of stock and would be sent on when the new stock was in, which I found a little puzzling as the parts were generic and basic and would have expected a reasonable stock to be held by a parts supplier. The lady I spoke to was friendly and polite. The parts did finally arrive about 6 weeks later, and as Heritage advertise genuine parts from the manufacturer's factory in Germany I was somewhat disappointed to see "Made in China" on the product. Not what I was expecting. Heritage has now slipped down my list of potential parts suppliers. Needless to say, I'm not very impressed.”

Helpful Report

Posted 2 years ago

Good day, Sorry you were disappointed with one of your items. We source our parts globally and some parts are manufactured in China (some for VW themselves) You can rest assured our tech team do quality check all items we supply and we are confident they are up to the job. Thank you.

Posted 2 years ago

“Poor service and lack of communication”

Helpful Report

Posted 2 years ago

Hi Jason, Sorry to hear you were disappointed with our service. I can see that you raised a return request in early July, I have just checked our records and can see that the returns have been refunded to you on the 12th & 19th of July. If there is something else we can do to resolve your dissatisfaction please use our contact form to get in touch. Thanks

Posted 2 years ago

“No way will it fit my bumper, it is now down the local tip”

Helpful Report

Posted 2 years ago

Hi There We've not had any issues with this item please contact our tech team here for some fitting advice https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Windscreen rubber does not fit correctly. Nobody available to offer me tech advise. NOt good service”

Helpful Report

Posted 2 years ago

Hi There We've not had any issues with this part. Please contact us for technical advice here - https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Staff efficient. Quality of front lower grille panel poor. Did not fit. Needed to modify.”

Helpful Report

Posted 2 years ago

Hi Helen Sorry you were not happy with the fit for your part any specific feedback is gratefully received so we can continue to improve please contact us here https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Still waiting for delivery”

Helpful Report

Posted 2 years ago

Dear Martin, I can see that Eliot from our Tech team gave you a date of early July back at the beginning of June and we have not met that date. We are sorry for this delay. The good news is that I can see that the stock has arrived at our warehouse in Bremen and the part should be despatched to you later today. Thanks for your patience.

Posted 2 years ago

“You sent me a door handle with damaged paint. I complained. You said sorry we will send another. That was ages ago.”

Helpful Report

Posted 2 years ago

Hi Simon, I can see from our records that Royal Mail delivered the replacement item to you on the 28th of June. I hope that you are happy with the replacement handle, if not please do get in touch and we will sort any issues out ASAP. Thank you.

Posted 2 years ago

“Im still waiting on most important part of my order”

Helpful Report

Posted 2 years ago

“Bought an alternator and pulley but the pulley has not matched the alternator, great joke.”

Helpful Report

Posted 2 years ago

Good day, Sorry you were not satisfied with the pulley. We are looking into this for you and will email you soon. Thanks.

Posted 2 years ago

Good afternoon, I have looked into your order and can see that you ordered a Type-4 1700-2000cc alternator and a Type-1 1200-1600cc pulley wheel. As you have pointed out the two items are not compatible with each other. Unfortunately at this time we don't stock a Type-4 1700-2000cc alternator pulley. If you would like to return the pulley we would be happy to refund you in full for this item, you can find the return form in the link below. https://www.heritagepartscentre.com/uk/returns Thanks.

Posted 2 years ago

“Not that great really, the part I needed on your website said two were in stock so placed an order for next day delivery, it didn't arrive. Only to be told you don't have the part in stock, I got a refund and sourced the part for half price on ebay, so will look there in future as you seem very expensive.”

Helpful Report

Posted 2 years ago

Hi Robert, Apologies for your shopping experience on this occasion. We do price ourselves competitively, however there may be instances when other suppliers may be more competitive than us. Thanks.

Posted 2 years ago

“Been over a month and still never received my service kit”

Helpful Report

Posted 2 years ago

Hi Lewis Thanks for leaving a review. Apologies for the delay we are waiting on 2 items to complete the kit and will get it shipped to you as soon as they are available.

Posted 2 years ago

“I was sent with a wrong part and I am based in Kuala Lumpur. This also stalled my project.”

Helpful Report

Posted 2 years ago

Hi There Sorry we sent the incorrect item, I can see we have ordered the correct glass for you and will be sending this to you free of charge when it arrives. Once again appologies for our error.

Posted 2 years ago

“Hice el pedido el 3 de Mayo y tras 2 envios sigo esperando un articulo, es una pena que teniendo la imagen que tenéis después comparando con otras páginas (alemana, francesa) a las que he pedido en la misma fecha, el envío de vuestro pedido debería mejorar”

Helpful Report

Posted 2 years ago

Hola. Disculpas por los retrasos que pretendemos suministrar según las fechas de nuestro sitio web, pero a veces las cosas salen mal.

Posted 2 years ago

“Wide selection of parts but customer care is seriously lacking. I received wrong part but no one is replying to my emails. Already 2 weeks passed since my 1st email. I have sent email twice. Sent FB message. Called internationally was put on hold for over 1 hr until I hung up. Tried posting on your facebook page. No one seems to care. My only option I am seeing now is to open a Paypal claim. Also I am missing two other parts since they are out of stock - I hope I do get them eventually because this lack of response is worrying.”

Helpful Report

Posted 2 years ago

Hi Mario I'm not sure what's going wrong here but I can see several emails between you and our customer service team and from what I can understand your queries have all been resolved. if this is not the case please do contact us.

Posted 2 years ago

“You sent an email to me stateing my patvwas delivered to me well it hasent been you also sent an email saying that it would be the first 2 weeks in june before i get it because you had none in stock bug when i ordered it .it said on your site it was so im left out of pocket no part an loss of earning dew to me no geting what i payed for”

Helpful Report

Posted 2 years ago

Hi David Thank you for leaving a review. I can't see any problems with your order and I can't find any emails from you. if there is anything still outstanding please do contact us and we'll gladly sort it for you.

Posted 2 years ago

“The website is fine to use, payments easy. Not impressed by the fact I searched for genuine part numbers for bolt for my full nut and bolt rebuild but then received multicoloured bolts nuts and washer which just look like cheap replacement spec bolts. Complained only or be offer a better quality bolt but in silver! No silver nuts or washers. No mention on website that non genuine parts would be sent in place of genuine parts. Had to pay to return items £5. So £45 for four mix matched bolts and washers versus zinc plated bolts and washers form a fastening company for £12 inc post. I would have been happy paying the extra if they would have look right.”

Helpful Report

Posted 2 years ago

Hi Darren Sorry we didn't meet your expectations. Unfortunately, not all items for older vehicles are available genuine however we do spec any alternative items such as these bolts to ensure the correct spec, size and tensile strength.

Posted 2 years ago

“My shock absorber order was fine, But I have e-mailed a few times about front and rear bumpers for my T4 and nobody bothered to reply. Just assumed you don't want the business.”

Helpful Report

Posted 2 years ago

Hi Tim Thanks for leaving a review. One of our Trade Team emailed you about the bumpers on 26th April, maybe it went into your junk. email copy below and resent for you. I've also sent you a private message about trade accounts. Good Morning Tim, I can look into these bumpers for you. Do you have a 3 piece rear bumper or a 1 piece? Looking at it the 3 piece would be made of these parts: https://www.heritagepartscentre.com/uk/701807322c-right-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807321c-left-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807311e-textured-rear-bumper-centre-piece.html The 1 Piece would be: https://www.heritagepartscentre.com/uk/7018074172bc-one-piece-rear-bumper-with-a-textured-finish.html

Posted 2 years ago

“Still waiting for part of my order even though all the money was taken.No correspondence from you as to where outstanding parts are or when they will be delivered if at all”

Helpful Report

Posted 2 years ago

Hi Michael sorry we didn't meet your expectations I have investigated and found the issue with your order. Customer service will be in touch to get your missing parts to you.

Posted 2 years ago

“It just took so long. Dissapointed”

Helpful Report

Posted 2 years ago

Hi David thanks for leaving a review and sorry we didn't meet your expectations. We have been experiencing some delays and supply issues of late.

Posted 2 years ago

“hello I like your website, but the cost that DHL I staking for the custom part is too expensive, so I do not think I am gonna use your site further. It's a major cost on small orders, i would like to get the parts sent directly to me, from you guys instead. I can not see if you are selling the parts without local tax for export. Roger Hansen”

Helpful Report

Posted 2 years ago

Hi Roger We do ship to Norway without UK VAT so the parts are 20% off to you guys but you will be liable for Norweigian tax and duty on arrival.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews