Heritage Parts Centre Reviews

4.5 Rating 12,600 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,600 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 12th May 2024

Tapio

Heritage Parts Centre 5 star review on 11th May 2024

Greg Foreman

Heritage Parts Centre 5 star review on 9th May 2024

Craig

RONNIE RÜBNER LAURSEN

Heritage Parts Centre 5 star review on 8th May 2024

Arvydas

Heritage Parts Centre 5 star review on 3rd May 2024

Kevin Stewart

999

Anonymous

Anonymous // 01/01/2019

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inglese

“Still waiting on my order.. an update would be good”

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Posted 2 years ago

“very sad . because I had beed buying parts in your store for more that 2 years . but in your customer service Ana could not help me. suppose to place in back order a pairs of tail lights . and after more than 30 days ask for those and she say don't remenber. and send me to buy again. now I try last friday to buy those taiol lights and a set of side mouldings and your page say that the shipping quote for those is 150 pounds. that's no sense. thanks.Jorge Sarmiento.”

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Posted 2 years ago

“I am still waiting for the parts to arrive?”

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Posted 2 years ago

“still waiting for wing drivers side which i paid for in september”

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Posted 2 years ago

“Hi I received the part but it was tiny only the size of a bottle lid. It would not fit on any brake fluid resoivoir for a Skoda.”

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Posted 2 years ago

“Very slow and bad communication with customers for basic things such as order confirmations. I ordered parts on 9/1/21;today is 10/9/21 and I have no idea when to expect my parts. My order contained items that were special order 6 weeks wait and a lot more cost to ship them. I hope the rest of my are not being held up because of them. going forward my patronage will be only if I have too.”

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Posted 2 years ago

“I waited over 2 months for my parts. After they arrived they probably sent me the wrong parts. Do not look like the picture. Still waiting for Response on my Emails.”

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Posted 2 years ago

“Poor no tracking information was shared yet on the order and website it stated if would be.”

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Posted 2 years ago

“While the initial service may seem to be good the website is not user friendly. During my ordering process I made a mistake and ordered a part that I could not use, within hours I tried to cancel the order using the contact method. Because of the long delay in responding (2>3 days) the response I received was basically "bad luck" the order has been processed. A similar response was previously given when I wanted to add a couple more items to an order to save on freight charges. Given this poor service I will now place VW Heritage at the bottom of my list of suppliers.”

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Posted 2 years ago

“Your website should be reviewed, tested and simplified. When we ordered the part we thought we had completed it correctly but when the part was dispatched it went to our home address in the west of England when we needed it in Durham!! We had to order a second part which fortunately came in time to save our holiday. Three days of our holiday was disrupted and we nearly had to be towed home by the RAC. Not impressed.”

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Posted 2 years ago

“I ordered a fuel tank and mounting pad for my T25, tank arrived but no mounting pad. Rang to report it missing and it was agreed that a replacement would be sent out, been over a week now still nothing. Not happy will probably not order from them again.”

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Posted 2 years ago

“The delivery was smooth the website is easy to navigate but the product was poor and not fit for purpose”

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Posted 2 years ago

“Wether the part is good, we don't know yet, but the communications from Hertage Parts Centre were terrible. 3 weeks delivery time became more than 6. Shipping was unannounced, even when asked about a tracking the answer was that it would come when the shipment was done, while, so we found out later, the parcel had already left their warehouse. During those 6 weeks questions on delivery times even where answered with "we don't know". The orderstatus on the website only changed once, in the very beginning of the process. Very dissapointing to be honest. I can only hope this was an uncommon situation and not standard.”

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Posted 2 years ago

“Purchased a few items from Heritage at the same time on I searched for a petrol pump unfortunately none were available, I completed my sale. I then proceeded to search via Google only to find one at heritage. I immediately emailed and subsequently rang the next day only to be told I couldn’t add to my order but they would post free. Unfortunately my 10% discount wasn’t applied.”

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Posted 2 years ago

“I bought the ssp 5 piece curtain set for my vanagon. Everything fit except for the sliding window and the opposite side. I've tried contacting heritage many times to get this resolved and it's gone nowhere yet. Heritage does not reply to emails or phone calls.”

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Posted 2 years ago

“#WEBXU110321000014146 This web order placed on 11th March, finally arrived yesterday 14th April. I still have another 2 orders outstanding. One of which was placed on 13th April and the other #WEBXK260221000161515 placed on 26th February is still awaited”

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Posted 3 years ago

“Estoy esperando y preguntando por mi pedido desde hace tiempo y no me contestan ni dicen nada. Atención al cliente muy mal.”

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Posted 3 years ago

“I'm waiting more than two weeks for my part to arrive if I'd been made aware of this delay prior to purchase I would have bought somewhere else”

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Posted 3 years ago

“Waited 2.5 weeks. Never received the order or tracking code for it. They said the part was in transit from their UK warehouse to the German warehouse for the whole time. Eventually cancelled the order and ordered a genuine part from Porsche.”

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Posted 3 years ago

“Un premier achat d'une valeur importante, toujours pas livre 15 jours après la commande, informations sur le retard difficile à avoir, dû a un envoi pas l'Allemagne et sans aucune autre information supplémentaire. Aucun suivi très décevant !!”

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Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 12,600 reviews