Heritage Parts Centre Reviews

4.5 Rating 14,670 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“The parts are fine, have been using Heritage for over 30 years and spent thousands with them. Their current partnership with DHL leave a little to be desired a standard delivery took over a week from time of order. Heritage did very little to aid the situation all rather disappointing.”

Helpful Report

Posted 2 years ago

Hi Peter I am sorry for issues you experienced with DHL. We constantly review our service partners, so all feedback is useful to us. I hope you continue to shop Heritage.

Posted 2 years ago

“My name is Adam Coleman Hi I ordered 2 mirrors for a Vw type 2 back last year. I got sent 2 right mirrors ( if you are looking at the van from the outside) and decided to keep both and order a left mirror. I then ordered what I thought was a left mirror and I got another right mirror I then questioned it and got a part number in consultation with you guys having sent over pictures of what I had already received for a left mirror and ordered it and I got another left mirror. I now have 3 left mirrors and no right mirror? I then asked through email could I send 2 of these back to you and get a right mirror and where do I send them and what is the process, over a week later I have heard nothing? I need to get this sorted and will do what I can to make it happen please reach out and let me know the process to sort it out please”

Helpful Report

Posted 2 years ago

Hi Adam I'll escalate this this and get it sorted for you apologise for the mix up

Posted 2 years ago

“A month after placing my order for supposedly in-stock items, I am still awaiting the dispatch of a distributor cap. My poor VW beetle is gamely struggling on but is in dire need. A lack of information about my order and its status is a further issue. Having used Heritage many times in the past with excellent service, this experience is not only painful but shockingly unexpected.”

Helpful Report

Posted 2 years ago

Hi Andy Apologies we have had some delays from this supplier the caps are due this month and will be shipped immediately we receive them.

Posted 2 years ago

“Desperately needed the part next fay as the customer was going on holiday.Paid the eye watering next day delivery and the part didn't turn up.Postage was refunded so all good in the end apart from.moaning customer”

Helpful Report

Posted 2 years ago

Apologies we dropped the ball with your order.

Posted 2 years ago

“Item was very poorly packaged and damaged upon arrival. The whole process of trying to resolve the problem was painful... After sales service was extremely poor and communication on their part was awful.”

Helpful Report

Posted 2 years ago

Hi Keith Sorry your part got damaged in transit and sorry the collection was delayed. Sometimes things do go wrong but we do our utmost to fix them. I can see it's all been resolved now but apologies again hands up we dropped the ball.

Posted 2 years ago

“the hubcaps were poor quality as a matter of fact unuseable”

Helpful Report

Posted 2 years ago

Hi James Sorry you were not happy with your hubcaps please do get in touch so we can rectify this with you. Your feedback is valuable to us as we work hard to supply the best possible parts.

Posted 2 years ago

“Unfortunately the two parts now that you have sent me were both faulty and had to be specially up graded by a Vw specialist Terrys beetles. The water squirt yet again was permanently on. A different valve had to be put on . The parts are poorly made.”

Helpful Report

Posted 2 years ago

Hi Sarah Sorry you were disappointed with your part. I will feed that back to the technical and quality manager to review the item.

Posted 2 years ago

“Once upon a time, Heritage was my go-to for anything Beetle or Bay. Not any more! As usual, Heritage have provided me with exactly the parts I ordered, rather than what I needed. Two indicator units, which are "complete", but don't contain bulb or screws, so I ordered a pair of seals too..... which they DO come with - even though there's no mention of them, or indication in the photos. No attempt made to ask me if I really wanted two sets of course..... Also as usual, lots of parts out of stock. Not the complicated "once in a blue moon stuff" - the basic "put a van back together" stuff Sorry Heritage, you're losing my custom”

Helpful Report

Posted 2 years ago

Hi Richard Sorry if we disappointed you I will share that with our tech team to review the photos and descriptions as the supplier may have changed the spec of the item. Orders are processed automatically so there would not have been any human intervention to check if you needed 2 sets of seals but we will gladly take them back for a refund please use the form here https://www.heritagepartscentre.com/uk/returns There have been considerable supply issues in the last 2 years due to covid and breixt and these are still persisting in some cases even now.

Posted 2 years ago

“Most parts arrived as ordered but the rocker cover gasket kit did not. Instead, a second expansion bottle cap that was not ordered was charged for.”

Helpful Report

Posted 2 years ago

Hi David, Sorry is we messed up your order if you contact us via https://www.heritagepartscentre.com/uk/contact we will sort it for you

Posted 2 years ago

“After several disappointments sourcing good quality original parts from 3rd party vendors, I decided to order from Heritage Parts after seeing the name frequently mentioned on a forum. I ordered online 3 items. The ordering process went smooth and within 1 week received one of the items, the most critical I was wanting, the quality seemed ok but there was no manner to tell where it was manufactured. I called Heritage to enquire about the missing parts and was told they were out of stock and would be sent on when the new stock was in, which I found a little puzzling as the parts were generic and basic and would have expected a reasonable stock to be held by a parts supplier. The lady I spoke to was friendly and polite. The parts did finally arrive about 6 weeks later, and as Heritage advertise genuine parts from the manufacturer's factory in Germany I was somewhat disappointed to see "Made in China" on the product. Not what I was expecting. Heritage has now slipped down my list of potential parts suppliers. Needless to say, I'm not very impressed.”

Helpful Report

Posted 2 years ago

Good day, Sorry you were disappointed with one of your items. We source our parts globally and some parts are manufactured in China (some for VW themselves) You can rest assured our tech team do quality check all items we supply and we are confident they are up to the job. Thank you.

Posted 2 years ago

“Poor service and lack of communication”

Helpful Report

Posted 2 years ago

Hi Jason, Sorry to hear you were disappointed with our service. I can see that you raised a return request in early July, I have just checked our records and can see that the returns have been refunded to you on the 12th & 19th of July. If there is something else we can do to resolve your dissatisfaction please use our contact form to get in touch. Thanks

Posted 2 years ago

“No way will it fit my bumper, it is now down the local tip”

Helpful Report

Posted 2 years ago

Hi There We've not had any issues with this item please contact our tech team here for some fitting advice https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Windscreen rubber does not fit correctly. Nobody available to offer me tech advise. NOt good service”

Helpful Report

Posted 2 years ago

Hi There We've not had any issues with this part. Please contact us for technical advice here - https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Staff efficient. Quality of front lower grille panel poor. Did not fit. Needed to modify.”

Helpful Report

Posted 2 years ago

Hi Helen Sorry you were not happy with the fit for your part any specific feedback is gratefully received so we can continue to improve please contact us here https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“Still waiting for delivery”

Helpful Report

Posted 2 years ago

Dear Martin, I can see that Eliot from our Tech team gave you a date of early July back at the beginning of June and we have not met that date. We are sorry for this delay. The good news is that I can see that the stock has arrived at our warehouse in Bremen and the part should be despatched to you later today. Thanks for your patience.

Posted 2 years ago

“You sent me a door handle with damaged paint. I complained. You said sorry we will send another. That was ages ago.”

Helpful Report

Posted 2 years ago

Hi Simon, I can see from our records that Royal Mail delivered the replacement item to you on the 28th of June. I hope that you are happy with the replacement handle, if not please do get in touch and we will sort any issues out ASAP. Thank you.

Posted 2 years ago

“Im still waiting on most important part of my order”

Helpful Report

Posted 2 years ago

“Bought an alternator and pulley but the pulley has not matched the alternator, great joke.”

Helpful Report

Posted 2 years ago

Good day, Sorry you were not satisfied with the pulley. We are looking into this for you and will email you soon. Thanks.

Posted 2 years ago

Good afternoon, I have looked into your order and can see that you ordered a Type-4 1700-2000cc alternator and a Type-1 1200-1600cc pulley wheel. As you have pointed out the two items are not compatible with each other. Unfortunately at this time we don't stock a Type-4 1700-2000cc alternator pulley. If you would like to return the pulley we would be happy to refund you in full for this item, you can find the return form in the link below. https://www.heritagepartscentre.com/uk/returns Thanks.

Posted 2 years ago

“Not that great really, the part I needed on your website said two were in stock so placed an order for next day delivery, it didn't arrive. Only to be told you don't have the part in stock, I got a refund and sourced the part for half price on ebay, so will look there in future as you seem very expensive.”

Helpful Report

Posted 2 years ago

Hi Robert, Apologies for your shopping experience on this occasion. We do price ourselves competitively, however there may be instances when other suppliers may be more competitive than us. Thanks.

Posted 2 years ago

“Been over a month and still never received my service kit”

Helpful Report

Posted 2 years ago

Hi Lewis Thanks for leaving a review. Apologies for the delay we are waiting on 2 items to complete the kit and will get it shipped to you as soon as they are available.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,670 reviews