Heritage Parts Centre Reviews

4.5 Rating 16,082 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“In the past I was able to contact you by phone as I’m not a computer person and the advice I got over the phone was first class , no when I order parts they don’t fit please go back to the phone instead of emails and I will buy again.🤞”

Helpful Report

Posted 2 years ago

“I must say that the "original parts" for VW T3 were not so original. They were even 2cm bigger so we had to cut them into pieces and weld them together. Also the quality of a new part vs an old one is massive. I'm a bit disappointed.”

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Posted 2 years ago

“Been waiting 6months for a porsche 914 fuse cover still not got”

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Posted 2 years ago

“The firewall kit is really poor value for money and didn't fit well. When I asked in the Q&A if there are any instructions for fitting. I was told to YouTube it! No videos available on YouTube to my disappointment.”

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Posted 2 years ago

“Gasket was damaged when it was put in the packaging.”

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Posted 2 years ago

“After three weeks waiting for the product I needed two times an email to get a useful feedback regarding the shipment. The shipment was for gotten in your house. Then after two days I got it.”

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Posted 2 years ago

“Sad. I use several suppliers, but Heritage were getting more and more of my business. However, after parts we needed urgently (and paid for) didn't arrive, we had an email to say that they'd been returned to them undelivered. This of course may be out of their control. No explanation, despite asking, as we are a business that has its workshop doors open all day, and are quite easy to find. AND no phone number, even for trade customers, so I had to order elsewhere as we hadn't had a reply to an email.”

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Posted 2 years ago

“I don't know as I have received the item yet”

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Posted 2 years ago

“Still waiting on my items it’s been four weeks now”

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Posted 2 years ago

“I ordered an Indicator Switch but I received a door mirror even though the invoice inside said Indicator Switch. I tried to telephone but contact is only via email which is a negative. I replied with the requested picture of the mirror and invoice but heard nothing back. I waited several days before requesting an update. The reply was quick and the Switch was sent, but to my neighbour's address! They kindly delivered it to me and it is fitted. A telephone call would have solved this quicker and more stars awarded if the correct item sent.”

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Posted 2 years ago

“I ordered 2 on the Web sites and my order ended up becoming one. I then had to order again for another hello blade. Which cost a lot for postage. Why didn't heritage pock up on this and notify me of a possible error in my order? I wasn't a happy camper.”

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Posted 2 years ago

“Had an issue with it and thought I could just call the NO YOU CANT CALL THEM THEY HAVE NO PHONE NUMBER NO PHONE NO PHONE NO PHONE”

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Posted 2 years ago

We are sorry you feel this way. We operate via email only, but we do aim to respond on the day during working hours, which is 8 am to 5 pm UK time. Do email us and we will try our best to help with any enquiry.

Posted 2 years ago

“I have not received the parts yet. I live in the US so I figured it may take a while, just not this long. Can someone please look into this? Thank you.”

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Posted 2 years ago

“Not in stock,”

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Posted 2 years ago

“Im incredibly disappointed. all the specs of the handles i purchased were "OE" and i purchased new handle gaskets yet on when installing them theres still a great potential for water to leak in and the fit is janky. Having a hard time gettin in contact with the company's customer service I was glad to see this oppertunity to give feed back.”

Helpful Report

Posted 2 years ago

Hi there I am sorry for the issues you've found with these products. I cannot see any emails from you regarding this to our customer service team, please do get in contact via help@heritagepartscentre.com and we will ask one of our product specialists to look into this for you.

Posted 2 years ago

“Can’t review these as I’ve not received them as of yet . But would like to know when they are due for delivery 🤔”

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Posted 3 years ago

“I stil have NOT received it.”

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Posted 3 years ago

“Not the washer I thought also same for the nut washer is smaller outer diameter and thinner nut the same if this was wrong order and my fault please reply to let me know”

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Posted 2 years ago

“Extremly long delivery, had to ask several times. First was said to come in july, later in august, and then it arrived mid october.”

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Posted 2 years ago

“Quality Product. Unfortunately I made the mistake of ordering one in a recent prior order. I attempted to add seven more needed (for a total of 8). But I could not add more to that order. I attempted to call but got no answer. I was forced to communicate only by email. Therefore I had no choice to order seven more in a separate order. So rather than paying $0 in shipping cost, I paid $140. In the future, I will look elsewhere for similar products to avoid this problem again. You need to improve the way your customers can contact you.”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 16,082 reviews