Heritage Parts Centre Reviews

4.5 Rating 16,090 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

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“I did not receive my part yet so I really cannot comment on the product yet.”

Helpful Report

Posted 2 years ago

“In the past I have got my parts from yourselves, now you have gone digital, no phone lines, I am now looking for a supplier that I can actually talk to.I am also dissappointed with the quality of the parts that you have supplied recently.”

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Posted 2 years ago

“Parts turned up but they are not as described they do not fit the vehicle there slightly different a little disappointed.”

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Posted 2 years ago

“Very dissatisfied after having such previous amazing service. The rear type 2 bumper I bought doesn't line up with the brackets supplied and had to pay extra to have them altered. You cannot email or call anyone. Would never use again”

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Posted 2 years ago

“On what was quite an expensive order HPC managed to get the taxation treatment wrong. You should have collected the GST for my order as the total was under $1000 ($978.34), however, I was told via email that because the value of the order, including GST, was over $1000 HPC cannot collect the GST. This is incorrect as the Australian taxation requirement is based on the value of the goods being under $1000 excluding any taxes. Then on the shipping waybill, the invoice price quoted was the GST inclusive value of $1087.04 meaning that the GST has been calculated on that price plus $225.74 (wow!) transport and insurance, totaling $1312.78 to arrive at GST of $131.27. The invoice value should have been the GST exclusive price of $978.34 that I paid, plus $225.74 T&I, totaling $1204.08 to arrive at a correct GST value of $120.41. I was charged an extra $10.86 GST on top of the GST that I never paid anyway. With the extra unnecessary GST charges plus GST on shipping and then an $88 handling charge, it ended up costing me way more than it should have as a landed cost. I know I agreed that I would accept any extra charges but all the extra charges are a result of your mistakes.”

Helpful Report

Posted 2 years ago

“Excellent service however there is an issue with your SSP tie rod tubes, after screwing in the Meyle tie rod ends we found them to be tight, this is due to the tubes having the internal threads cut using blunt taps, I’ve also experienced this issue in our shop If you assemble these units together prior to shipping you will be able to manage the quality of these parts in house before they leave, these long rods are not able to be used without recutting the threads, can you please supply replacement rod assemblies”

Helpful Report

Posted 2 years ago

“Ordered a steering wheel and boss. Poor products and fitment. Very little support offered and no reply to my support questions. Will not be using again unfortunately.”

Helpful Report

Posted 2 years ago

Hi, Sorry, you were disappointed with your product. I can see you requested a return on the 13th October. As soon as we receive the parts back we will process a refund for the parts. Thanks.

Posted 2 years ago

“When I first ordered, the system added several items I didn't order, or payed for. but that was solved quickly. I ordered the 2 products in mid May, was told to get my stuff in late July. Later told to get it in August, but ended up getting 1 part in middle of October. The package seemed to be allright, but my plan to renovate my VW bus during the summer months didn't work. Still hasn't got 1 stuff left on the order and it's now November.”

Helpful Report

Posted 2 years ago

Hi Jonas I am sorry to hear your plan to renovate during the summer was unsuccessful. The item on your order had a very long lead time from our manufacturer - it is a special item order we don't keep in stock and order direct when customers request to buy it. I am very sorry our lead time was longer than anticipated when you ordered.

Posted 2 years ago

“It is a huge shame that the shop is no longer open. The guys from counter were unbelievably helpful and incredibly useful for finding the exact part even if it wasn't in stock from yourselves. Now the phone lines are closed which makes things even less helpful for myself. Enquiries via email were not helpful at all.”

Helpful Report

Posted 3 years ago

Hi Harry The decision to close our shop was due to a huge decrease in footfall further to COVID-19. Please do email us with any technical queries or vehicle advice, our team respond to customers within 2 hours during UK working hours Monday to Friday. I can see that my colleague replied to your last enquiry and unfortunately the part you required is no longer stocked. If you have any further enquiries please do not hesitate to email us.

Posted 2 years ago

“The service was quite acceptable, shipping was quick, unfortunately the parts, sliding door rollers, were of poor quality. After installation the parts worked well, but very quickly the main nylon rollers wore out and will need to be replaced again after only a few days of use. Very disappointing.”

Helpful Report

Posted 3 years ago

Hi Wayne I am sorry to hear the slider door rollers didn't work well for you. I can see we have refunded you and apologise for your experience.

Posted 2 years ago

“Not being a mechanic, and trying to find what’s needed for my build is sometimes a struggle without the help of a person on the end of phone / counter , to the point I’m mainly using other means of purchasing parts needed ,elsewhere, rather than yourselves, Shame really ,seeing as I live 5 miles away only my opinion but think , Lack of having a counter to come purchase and get advice,if needed isn’t the way forward . Many thanks”

Helpful Report

Posted 3 years ago

Hi Jason Thank you for your feedback. We have a team of enthusiasts ready and willing to answer any questions about parts or to give advice on parts online during UK business hours. Just email help@heritagepartscentre.com and we will help. If you would like to collect your order you still can, just go to our warehouse, we are open for click and collect Monday to Friday 8.00am to 6.00pm.

Posted 3 years ago

“..........Ok”

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Posted 3 years ago

“A bit disappointed by the shipping follow up this time. Still have not received my parts.”

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Posted 3 years ago

Hi Arvind I am sorry for the delay with your order, I know my colleague has been in touch with you about delivery. As she stated, if the goods do not arrive within the timeframe Royal Mail gave us we will send a replacement order on a tracked service to you.

Posted 3 years ago

“Not happy I was not refunded the shipping!!”

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Posted 3 years ago

Hi Celso I am sorry to hear of your experience, and the fact the caps didn't fit your wheels. We will do better next time!

Posted 3 years ago

“Dissapointing. My order was short even though the parts showed as in stock. The part that did turn up looked like it had been opened before. Probably a return.”

Helpful Report

Posted 3 years ago

Hi Timothy I am sorry for the issues you've experienced. Sometimes, when stock is low other customers can beat you to the part I am afraid. We also do open part packaging from time to time to check that the suppliers have sent the correct products but I can see that it would look that way. I hope you continue to shop Heritage.

Posted 3 years ago

“All good Apart from not being able to call you as a business, and have a conversation, Called air cooled on a hope I could talk to someone, a person picked up the phone and had a conversation with me I bought the part , and more . That has to be your way forward. I don’t mean to sound belligerent . But it’s so frustrating. Otherwise good service.”

Helpful Report

Posted 3 years ago

Hi Steve I am sorry to hear you're disappointed. We have made the change to enable us to get back to customers in a speedier manner and not keep people on hold on the telephone at their expense. I do hope you come back to us in future.

Posted 3 years ago

“I made a mistake. I ordered the incorrect parts. I contacted them. I got the parts. I'm stuck with them and out $50. I may use them again. They do have a lot of parts that are hard to find. Delivery was very timely but expensive to the USA.”

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Posted 3 years ago

Hi Paul Sorry to hear of your experience, but I am glad that we provided a speedy service and I hope that your next experience with us is a good one.

Posted 3 years ago

“Good morning, unfortunately there was probably an error, probably in stock, the wrong item arrived, after 2 weeks I have not yet received the refund, I am confident”

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Posted 3 years ago

Hi Cinzia Thank you for your feedback, I am sorry for the initial error with stock. I can see that we sent you information on how to return your unwanted items, please email us via help@heritagepartscentre.com and we will investigate further for you.

Posted 3 years ago

“Ik heb besteld ding maar niet alles gekregen..”

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Posted 3 years ago

Hallo. Het spijt me voor de vertraging met uw bestelling, deze is in twee delen verzonden en ik zie dat u de rest van de bestelling op 13 september heeft ontvangen.

Posted 3 years ago

“Still awaiting my items despite being told they should be with me by the 14th Augast”

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Posted 3 years ago

Hi Sam I am sorry for the delay with your order, I can see my colleague updated you on 5th September and I can also see that your parts were sent out yesterday. I am sorry for the delay with our stock supply chain on your order.

Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 16,090 reviews