Heritage Parts Centre Reviews

4.5 Rating 14,670 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

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“I was sent with a wrong part and I am based in Kuala Lumpur. This also stalled my project.”

Helpful Report

Posted 2 years ago

Hi There Sorry we sent the incorrect item, I can see we have ordered the correct glass for you and will be sending this to you free of charge when it arrives. Once again appologies for our error.

Posted 2 years ago

“Hice el pedido el 3 de Mayo y tras 2 envios sigo esperando un articulo, es una pena que teniendo la imagen que tenéis después comparando con otras páginas (alemana, francesa) a las que he pedido en la misma fecha, el envío de vuestro pedido debería mejorar”

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Posted 2 years ago

Hola. Disculpas por los retrasos que pretendemos suministrar según las fechas de nuestro sitio web, pero a veces las cosas salen mal.

Posted 2 years ago

“Wide selection of parts but customer care is seriously lacking. I received wrong part but no one is replying to my emails. Already 2 weeks passed since my 1st email. I have sent email twice. Sent FB message. Called internationally was put on hold for over 1 hr until I hung up. Tried posting on your facebook page. No one seems to care. My only option I am seeing now is to open a Paypal claim. Also I am missing two other parts since they are out of stock - I hope I do get them eventually because this lack of response is worrying.”

Helpful Report

Posted 2 years ago

Hi Mario I'm not sure what's going wrong here but I can see several emails between you and our customer service team and from what I can understand your queries have all been resolved. if this is not the case please do contact us.

Posted 2 years ago

“You sent an email to me stateing my patvwas delivered to me well it hasent been you also sent an email saying that it would be the first 2 weeks in june before i get it because you had none in stock bug when i ordered it .it said on your site it was so im left out of pocket no part an loss of earning dew to me no geting what i payed for”

Helpful Report

Posted 2 years ago

Hi David Thank you for leaving a review. I can't see any problems with your order and I can't find any emails from you. if there is anything still outstanding please do contact us and we'll gladly sort it for you.

Posted 2 years ago

“The website is fine to use, payments easy. Not impressed by the fact I searched for genuine part numbers for bolt for my full nut and bolt rebuild but then received multicoloured bolts nuts and washer which just look like cheap replacement spec bolts. Complained only or be offer a better quality bolt but in silver! No silver nuts or washers. No mention on website that non genuine parts would be sent in place of genuine parts. Had to pay to return items £5. So £45 for four mix matched bolts and washers versus zinc plated bolts and washers form a fastening company for £12 inc post. I would have been happy paying the extra if they would have look right.”

Helpful Report

Posted 2 years ago

Hi Darren Sorry we didn't meet your expectations. Unfortunately, not all items for older vehicles are available genuine however we do spec any alternative items such as these bolts to ensure the correct spec, size and tensile strength.

Posted 2 years ago

“My shock absorber order was fine, But I have e-mailed a few times about front and rear bumpers for my T4 and nobody bothered to reply. Just assumed you don't want the business.”

Helpful Report

Posted 2 years ago

Hi Tim Thanks for leaving a review. One of our Trade Team emailed you about the bumpers on 26th April, maybe it went into your junk. email copy below and resent for you. I've also sent you a private message about trade accounts. Good Morning Tim, I can look into these bumpers for you. Do you have a 3 piece rear bumper or a 1 piece? Looking at it the 3 piece would be made of these parts: https://www.heritagepartscentre.com/uk/701807322c-right-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807321c-left-rear-bumper-corner-with-fog-light-hole.html https://www.heritagepartscentre.com/uk/701807311e-textured-rear-bumper-centre-piece.html The 1 Piece would be: https://www.heritagepartscentre.com/uk/7018074172bc-one-piece-rear-bumper-with-a-textured-finish.html

Posted 2 years ago

“Still waiting for part of my order even though all the money was taken.No correspondence from you as to where outstanding parts are or when they will be delivered if at all”

Helpful Report

Posted 2 years ago

Hi Michael sorry we didn't meet your expectations I have investigated and found the issue with your order. Customer service will be in touch to get your missing parts to you.

Posted 2 years ago

“It just took so long. Dissapointed”

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Posted 3 years ago

Hi David thanks for leaving a review and sorry we didn't meet your expectations. We have been experiencing some delays and supply issues of late.

Posted 2 years ago

“hello I like your website, but the cost that DHL I staking for the custom part is too expensive, so I do not think I am gonna use your site further. It's a major cost on small orders, i would like to get the parts sent directly to me, from you guys instead. I can not see if you are selling the parts without local tax for export. Roger Hansen”

Helpful Report

Posted 3 years ago

Hi Roger We do ship to Norway without UK VAT so the parts are 20% off to you guys but you will be liable for Norweigian tax and duty on arrival.

Posted 2 years ago

“Unfair? Probably. Wrong parts sent out, no follow up after delivery. I haven't chased this up as I was in a rush to get back on the road. Please review? Thanks.”

Helpful Report

Posted 3 years ago

Hi William Sorry there was a problem with your order if you could email us help@heritagepartscentre.com with some more info we can get the right parts to you

Posted 2 years ago

“I ordered a front left clear WiNDOW glass for my 3-door VW Mk 2Golf 16V (1990 model) and shipped to Malaysia. It arrived safely - but unfortunately the wrong part that i ordered was sent. The part that came was for a 5-door Jetta/Golf. See photos uploaded.-Very disappointed. Kindly advise how can the correct glass be sent to me,”

Helpful Report

Posted 3 years ago

Hi Jeff Sorry we got it wrong this time, I can see we have dispatched a replacement glass to you free of charge and this should arrive soon.

Posted 2 years ago

“I was sent wrong item (right hand wing mirror instead of left). Apparently you had no left ones are available, so I bought what I needed elsewhere and kept the wrong(right) one as a spare.”

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Posted 3 years ago

“:( A priori not your fault but I never received the parcel; it would be necessary to favour collection against signature. I ordered again this product via ebay, I hope to receive it this time and be satisfied.”

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Posted 3 years ago

“Have ordered parts not heard a thing about them it’s been over a month can never get through to you not enough staff on the phones b plus your opening hours are shorter which doesn’t help”

Helpful Report

Posted 3 years ago

“Not all parts ordered were received and no contact as to the other items if and when they will be sent.”

Helpful Report

Posted 3 years ago

“Received wrong part ( stock incorrect) and it took way too long to get a refund, something that can easily be hours like most companies not a week +”

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Posted 3 years ago

“Five Weeks Gone. Half of the Products Still Not Receiving”

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Posted 3 years ago

“No sabes cuándo te lo van a mandar...”

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Posted 3 years ago

“Not received all my order so not very impressed”

Helpful Report

Posted 3 years ago

Hi Lee - I'm really sorry that you've had an issue with your order. Could you please send us an email with some more details to help@heritagepartscentre.com and we will get straight onto it.

Posted 3 years ago

“I will write a full review when I finally receive all the parts ordered”

Helpful Report

Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 14,670 reviews