Heritage Parts Centre Reviews

4.5 Rating 14,660 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Excellent service however there is an issue with your SSP tie rod tubes, after screwing in the Meyle tie rod ends we found them to be tight, this is due to the tubes having the internal threads cut using blunt taps, I’ve also experienced this issue in our shop If you assemble these units together prior to shipping you will be able to manage the quality of these parts in house before they leave, these long rods are not able to be used without recutting the threads, can you please supply replacement rod assemblies”

Helpful Report

Posted 2 years ago

“Quality Product. Unfortunately I made the mistake of ordering one in a recent prior order. I attempted to add seven more needed (for a total of 8). But I could not add more to that order. I attempted to call but got no answer. I was forced to communicate only by email. Therefore I had no choice to order seven more in a separate order. So rather than paying $0 in shipping cost, I paid $140. In the future, I will look elsewhere for similar products to avoid this problem again. You need to improve the way your customers can contact you.”

Helpful Report

Posted 2 years ago

“Extremly long delivery, had to ask several times. First was said to come in july, later in august, and then it arrived mid october.”

Helpful Report

Posted 2 years ago

“Ordered a steering wheel and boss. Poor products and fitment. Very little support offered and no reply to my support questions. Will not be using again unfortunately.”

Helpful Report

Posted 2 years ago

Hi, Sorry, you were disappointed with your product. I can see you requested a return on the 13th October. As soon as we receive the parts back we will process a refund for the parts. Thanks.

Posted 2 years ago

“Not the washer I thought also same for the nut washer is smaller outer diameter and thinner nut the same if this was wrong order and my fault please reply to let me know”

Helpful Report

Posted 2 years ago

“When I first ordered, the system added several items I didn't order, or payed for. but that was solved quickly. I ordered the 2 products in mid May, was told to get my stuff in late July. Later told to get it in August, but ended up getting 1 part in middle of October. The package seemed to be allright, but my plan to renovate my VW bus during the summer months didn't work. Still hasn't got 1 stuff left on the order and it's now November.”

Helpful Report

Posted 2 years ago

Hi Jonas I am sorry to hear your plan to renovate during the summer was unsuccessful. The item on your order had a very long lead time from our manufacturer - it is a special item order we don't keep in stock and order direct when customers request to buy it. I am very sorry our lead time was longer than anticipated when you ordered.

Posted 2 years ago

“It is a huge shame that the shop is no longer open. The guys from counter were unbelievably helpful and incredibly useful for finding the exact part even if it wasn't in stock from yourselves. Now the phone lines are closed which makes things even less helpful for myself. Enquiries via email were not helpful at all.”

Helpful Report

Posted 2 years ago

Hi Harry The decision to close our shop was due to a huge decrease in footfall further to COVID-19. Please do email us with any technical queries or vehicle advice, our team respond to customers within 2 hours during UK working hours Monday to Friday. I can see that my colleague replied to your last enquiry and unfortunately the part you required is no longer stocked. If you have any further enquiries please do not hesitate to email us.

Posted 2 years ago

“The service was quite acceptable, shipping was quick, unfortunately the parts, sliding door rollers, were of poor quality. After installation the parts worked well, but very quickly the main nylon rollers wore out and will need to be replaced again after only a few days of use. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Wayne I am sorry to hear the slider door rollers didn't work well for you. I can see we have refunded you and apologise for your experience.

Posted 2 years ago

“Not being a mechanic, and trying to find what’s needed for my build is sometimes a struggle without the help of a person on the end of phone / counter , to the point I’m mainly using other means of purchasing parts needed ,elsewhere, rather than yourselves, Shame really ,seeing as I live 5 miles away only my opinion but think , Lack of having a counter to come purchase and get advice,if needed isn’t the way forward . Many thanks”

Helpful Report

Posted 2 years ago

Hi Jason Thank you for your feedback. We have a team of enthusiasts ready and willing to answer any questions about parts or to give advice on parts online during UK business hours. Just email help@heritagepartscentre.com and we will help. If you would like to collect your order you still can, just go to our warehouse, we are open for click and collect Monday to Friday 8.00am to 6.00pm.

Posted 2 years ago

“I stil have NOT received it.”

Helpful Report

Posted 2 years ago

“..........Ok”

Helpful Report

Posted 2 years ago

“A bit disappointed by the shipping follow up this time. Still have not received my parts.”

Helpful Report

Posted 2 years ago

Hi Arvind I am sorry for the delay with your order, I know my colleague has been in touch with you about delivery. As she stated, if the goods do not arrive within the timeframe Royal Mail gave us we will send a replacement order on a tracked service to you.

Posted 2 years ago

“Can’t review these as I’ve not received them as of yet . But would like to know when they are due for delivery 🤔”

Helpful Report

Posted 2 years ago

“Not happy I was not refunded the shipping!!”

Helpful Report

Posted 2 years ago

Hi Celso I am sorry to hear of your experience, and the fact the caps didn't fit your wheels. We will do better next time!

Posted 2 years ago

“Dissapointing. My order was short even though the parts showed as in stock. The part that did turn up looked like it had been opened before. Probably a return.”

Helpful Report

Posted 2 years ago

Hi Timothy I am sorry for the issues you've experienced. Sometimes, when stock is low other customers can beat you to the part I am afraid. We also do open part packaging from time to time to check that the suppliers have sent the correct products but I can see that it would look that way. I hope you continue to shop Heritage.

Posted 2 years ago

“All good Apart from not being able to call you as a business, and have a conversation, Called air cooled on a hope I could talk to someone, a person picked up the phone and had a conversation with me I bought the part , and more . That has to be your way forward. I don’t mean to sound belligerent . But it’s so frustrating. Otherwise good service.”

Helpful Report

Posted 2 years ago

Hi Steve I am sorry to hear you're disappointed. We have made the change to enable us to get back to customers in a speedier manner and not keep people on hold on the telephone at their expense. I do hope you come back to us in future.

Posted 2 years ago

“I made a mistake. I ordered the incorrect parts. I contacted them. I got the parts. I'm stuck with them and out $50. I may use them again. They do have a lot of parts that are hard to find. Delivery was very timely but expensive to the USA.”

Helpful Report

Posted 2 years ago

Hi Paul Sorry to hear of your experience, but I am glad that we provided a speedy service and I hope that your next experience with us is a good one.

Posted 2 years ago

“Good morning, unfortunately there was probably an error, probably in stock, the wrong item arrived, after 2 weeks I have not yet received the refund, I am confident”

Helpful Report

Posted 2 years ago

Hi Cinzia Thank you for your feedback, I am sorry for the initial error with stock. I can see that we sent you information on how to return your unwanted items, please email us via help@heritagepartscentre.com and we will investigate further for you.

Posted 2 years ago

“Ik heb besteld ding maar niet alles gekregen..”

Helpful Report

Posted 2 years ago

Hallo. Het spijt me voor de vertraging met uw bestelling, deze is in twee delen verzonden en ik zie dat u de rest van de bestelling op 13 september heeft ontvangen.

Posted 2 years ago

“Still awaiting my items despite being told they should be with me by the 14th Augast”

Helpful Report

Posted 2 years ago

Hi Sam I am sorry for the delay with your order, I can see my colleague updated you on 5th September and I can also see that your parts were sent out yesterday. I am sorry for the delay with our stock supply chain on your order.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,660 reviews