Heritage Parts Centre Reviews

4.5 Rating 16,032 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th October 2025

1227

Anonymous

Anonymous // 01/01/2019

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“parts sizes should be shown on web pages---my radiator had no such measurements--consequently I bought the wrong size”

Helpful Report

Posted 1 year ago

Hi Tony, sorry to hear this. A lot of our parts do have dimensions listed, but if in doubt in future contact us via help@heritagepartscentre.com during business hours and one of our team will be able to advise you before placing your order.

Posted 1 year ago

“Disappointed only 1 item available”

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Posted 1 year ago

We are sorry to hear your feedback. We try our best to keep out stock levels as high as can, we have lots of stock of the parts on your order so do try again!

Posted 1 year ago

“Awful that you have no phone line or shop .... People that give you the parts don't care and have no manners Customer service AWFUL BRING BACK THE PHONE LINES AND SHOP !!! it's half the reason people came too heritage”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear your feedback. I know many of my colleagues have dealt with you via email and telephone when you have requested to speak to someone. We have email and telephone records of our contact with you and I am sorry that you are dissatisfied.

Posted 1 year ago

“You sent me the wrong part even though your website lists its for that specific model and trim”

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Posted 1 year ago

“Am very dissapointed with my purchase this time. I a huge mistake was made on the window rubbers where they sent to me two front and my car now is lacking a rear window rubber”

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Posted 1 year ago

“Tardó mucho tiempo”

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Posted 1 year ago

“You need to reopen your shop for local customers”

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Posted 1 year ago

Thank you for taking the time to leave your review of Heritage Parts Centre. We truly appreciate your feedback.

Posted 1 year ago

“Both recent parts bought are wrong.”

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Posted 1 year ago

“Would love to see and talk to someone face to face for advice. Don’t like the online thing at all.”

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Posted 1 year ago

“I was given a discount code for being a new customer,entered the code on the first purchase to then discover the code didn't work. I queried this with "customer services",but never got a reply. I doubt I'll be using this company in future.”

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Posted 2 years ago

“Can't rate properly. Still waiting to receive these.”

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Posted 2 years ago

“No hemos recibido por el momento la palanca”

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Posted 2 years ago

“Por el momento no hemos recibido los retrovisores, gracias”

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Posted 2 years ago

“Still haven't received this yet was told it will be here in October”

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Posted 2 years ago

“Still haven't received them.”

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Posted 2 years ago

“I ordered a set of FRONT disc pads, and I got rear, that are the wrong size. I ordered a pair of shocks 6 weeks ago. So, at the moment, I am having the hassle of sending the wrong parts back and unable to test the front suspension properly. This is setting my project back a bit.”

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Posted 2 years ago

“Versandzeit lang Teile ohne Beschreibung/Anleitung Fensterheber versenkt Scheibe nicht ganz also nicht mit original vergleichbar”

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Posted 2 years ago

Sehr geehrter Herr es tut mir leid zu hören, dass die Versandzeiten und die Produkte nicht zu Ihrer Zufriedenheit waren. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, damit wir Ihnen helfen können, Ihre Probleme zu lösen.

Posted 2 years ago

“I do wish that you would put reference part numbers for different manufacturers on the description of sensors and other products, so people know if it is the right sensor for that vehicle. Many thanks”

Helpful Report

Posted 2 years ago

Hi Steve Thank you for the feedback, we have passed this information on to our product team.

Posted 2 years ago

“Item never shipped, chased up for couple of weeks with courier (using tracking number provided) only to be informed that item had not been received from supplier… Tax calc on invoice confusing. Although purchased from your EU hub and paid in euro I was still charge import fees… Very disappointing experience, eventually requested refund and purchased items from another supplier…..”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We are sorry to hear that your recent purchase was not delivered as it should have been and that the import fees were unexpectedly high. We understand your disappointment and certainly regret that things did not work out in the way we had hoped.

Posted 2 years ago

“You can’t talk to anyone on the phone anymore. This meant that I ended up ordering the wrong part. Refund was fast and sending the goods back was pretty easy but it’s much easier buying from companies you can talk to. I’ve bought a lot from Heritage in the past but I’m afraid their competitors now get my money”

Helpful Report

Posted 2 years ago

Hi Richard I am sorry about this, in future do please check with us via help@heritagepartscentre.com if you are unsure about the correct part to order. We have a team of enthusiasts ready to help you in business hours Monday to Friday. I understand it is frustrating to send an email, but we have found our team give faster and more accurate responses this way.

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 16,032 reviews