Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Persistent nagging for post purchase review is not good. Some VW items shown with manufacturers part number but price appears to indicate that it’s from a low cost supplier, unfortunately the actual manufacturer not indicated.”

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Posted 3 years ago

“Placed an order but immediately asked to cancel a correctly ordered item. The return process is to difficult. Been trying to sort it out for a couple of weeks now. Will probably shop else where for my restoration project in the future.”

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Posted 3 years ago

“wrong part arrived to me....Had to pay for shipment 35 euros more that the part is worth it.I was advice to buy the right part.I did but the is a price difference on my favor....do I get credit for the expenses of shipment and part price difference.........any advice.....beside tks for sending the part so i can sell it again?”

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Posted 3 years ago

“I’m still waiting on one part from the order.”

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Posted 3 years ago

“The hose was advertised to fit ABL engine of my year but did not fit. However generally items and service is good.”

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Posted 3 years ago

“Very quick and on time very happy with product good communication”

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Posted 3 years ago

“Paid less than £7 for a hinge and got charged more than £8 to have delivered ??”

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Posted 3 years ago

“Still waiting for my pump”

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Posted 3 years ago

“Never received all my orders still waiting on the gear links balls and another bush 5 weeks now”

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Posted 3 years ago

“Hello. I'm very disapointed with you, because you don't send me any mesech about parts, which you don't send.”

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Posted 3 years ago

“I was disappointed at the delivery time. I paid a premium for next working day delivery. Ordering on Saturday around midday I expected it to arrive Monday. It arrived Tuesday.”

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Posted 3 years ago

“Disappointed with the quality of the pushrod tubes”

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Posted 3 years ago

“Still waiting on my order.. an update would be good”

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Posted 3 years ago

“very sad . because I had beed buying parts in your store for more that 2 years . but in your customer service Ana could not help me. suppose to place in back order a pairs of tail lights . and after more than 30 days ask for those and she say don't remenber. and send me to buy again. now I try last friday to buy those taiol lights and a set of side mouldings and your page say that the shipping quote for those is 150 pounds. that's no sense. thanks.Jorge Sarmiento.”

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Posted 3 years ago

“I am still waiting for the parts to arrive?”

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Posted 3 years ago

“still waiting for wing drivers side which i paid for in september”

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Posted 3 years ago

“Hi I received the part but it was tiny only the size of a bottle lid. It would not fit on any brake fluid resoivoir for a Skoda.”

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Posted 3 years ago

“Very slow and bad communication with customers for basic things such as order confirmations. I ordered parts on 9/1/21;today is 10/9/21 and I have no idea when to expect my parts. My order contained items that were special order 6 weeks wait and a lot more cost to ship them. I hope the rest of my are not being held up because of them. going forward my patronage will be only if I have too.”

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Posted 3 years ago

“I waited over 2 months for my parts. After they arrived they probably sent me the wrong parts. Do not look like the picture. Still waiting for Response on my Emails.”

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Posted 3 years ago

“Poor no tracking information was shared yet on the order and website it stated if would be.”

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Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews