Heritage Parts Centre Reviews

4.5 Rating 14,701 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

1153

Anonymous

Anonymous // 01/01/2019

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“I'm waiting more than two weeks for my part to arrive if I'd been made aware of this delay prior to purchase I would have bought somewhere else”

Helpful Report

Posted 4 years ago

“Waited 2.5 weeks. Never received the order or tracking code for it. They said the part was in transit from their UK warehouse to the German warehouse for the whole time. Eventually cancelled the order and ordered a genuine part from Porsche.”

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Posted 4 years ago

“Un premier achat d'une valeur importante, toujours pas livre 15 jours après la commande, informations sur le retard difficile à avoir, dû a un envoi pas l'Allemagne et sans aucune autre information supplémentaire. Aucun suivi très décevant !!”

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Posted 4 years ago

“Parts advertised and sold on their website as 1 week delay. After they didn’t come in the first package I tried to call there Australian number on their website which was never answered. When I finally got hold of the via email was informed that the parts were still many weeks away so I had to cancel and get them elsewhere at a higher cost. Initial package took more than 3 weeks to arrive. Competitors are being received within the week. Communications about orders are terrible. I won’t buy for here again”

Helpful Report

Posted 4 years ago

“It seems every time I order something urgently it says its in stock on the website. Once ordered though it becomes a different matter. Waited over 3 months for a part, no updates from Heritage, currently waiting for another part, its been 3 weeks and it says should be hear next week. I only know this because I had to enquire. No contact from customer services”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. sorry, if there have been issues with stock. It looks like the Oil Filter Mount Gasket has just arrived in stock, but we are waiting for the soundproofing to arrive, which is due at the start of next month. Please contact us if you want us to send the gasket we have now. 01273 444000

Posted 4 years ago

“No me parece correcto que haya pedido una pieza y hayan pasado mas de 2 semanas y todavia siga esperando . solo espero que la pieza llegue lo antes posible . gracias”

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Posted 4 years ago

"Sentimos el retraso y los inconvenientes ocasionados. Los envíos a procesar desde UK a nuestro centro de distribución en Alemania (para evitar costes extra al cliente) se están retrasando por la carga de trabajo en las aduanas, derivados de los inconvenientes ocasionados por el Brexit y la COVID19. Quedamos a su disposición para cualquier consulta puede enviarnos un correo a help@heritagepartscentre.com. Gracias.

Posted 4 years ago

“STILL WAIT MY PART ONE MONTH AFTER PAYMENT NO MORE NEWS.... SLOW SLOW SLOW...”

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Posted 4 years ago

Thanks for taking the time to review. I can only apologies for the timescale involved. I can see your order is in transit, but we have been experiencing some delays at ports and customs since the Brexit transition. We are doing everything possible to get consignments to their destinations as quickly as possible.

Posted 4 years ago

“Order received 27/01/21 Wrong part delivered still waiting for correct part!!!”

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Posted 4 years ago

“Wahrscheinlich war das meine letzte Bestellung bei Heritage Parts Centre da ich bei der letzten Bestellung über 160 Euro an Zoll und Steuern nachzahlen musste wegen dem EU Austritt GB. War davor sehr sehr zufrieden mit Heritage aber diese extra Kosten sind leider nicht tragbar und deswegen die schlechte Bewertung.”

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Posted 4 years ago

“service was great but the part did not fit. configured wrong. not worth the trouble or expense to send back”

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Posted 4 years ago

“Excessive delays in delivering probably due to Brexit. Unfortunately no shipment information is given for two weeks now.”

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Posted 4 years ago

Thanks for taking the time to review. Apologies for the apparent delays, I can see the order in on its way and should arrive shortly.

Posted 4 years ago

“Basically slow. Having placed an order for an item that turned out to be out of stock it wasnt until I chased a week later that I found out you didnt have the parts”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. I can see you placed your order on Christmas Day whilst we had been closed, this would have added to the delay. Our website shows what Items are in or out of stock at the point of ordering, sorry if there was a discrepancy? It was however despatched when stock arrived between Christmas and New Year.

Posted 4 years ago

“Tried to add another part to order....next thing it’s on it’s way...😳 , arrived really quick which is amazing....but in a box 4 times bigger than required. As we all know....freight goes by cubes....so let’s make the box even bigger next time.....maybe I’ll ship an elephant. Tip....slow down ... to speed up. Cheers”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. We have found that reducing the physical size of small consignments like this to Australia, sometimes increases the danger of items getting lost in transit. I will pass your comments on the despatch team.

Posted 4 years ago

“Still waiting for part of the order”

Helpful Report

Posted 4 years ago

“Heritage parts Great company whom I have used on many Occassion and fantastic products however :- When ordering on the Australian website it is not clear that the goods are travelling from England -and shipping costs are mad. I ordered door waist trims in Al and chrome grille surround at a value of $320 dollars, the postage then came through at $300😳 When contacting VWH I was told it was due to the parts being bulky. I then got the parts delivered free to my brothers house in Surrey and when the waist trims were delivered they were in a slim box 👍with a rigid piece of wood to stop damage👍 Inside another box 3 times the size of the waist trim box. Chrome grille surround still on back order. My brother has re packaged the waist trims in a rigid tube and will re package the grille surround once recieved. He has been quoted ( not sure by which shipper ) 70 pounds to post to me in NSW The website also intimates free shipping for parts value over $300 but I don't know anyone yet from the club scene over here who has managed to get free shipping. There are 1000s of VW enthusiasts and cars in this neck of the woods and I feel VWH could do more to help shipping costs, Often people aren't in a particular hurry for parts what would be the chances of VWH doing bulk orders to say Syd or Melb at reduced costs and then once the cargo lands letting punters know there goods have arrived and organise shipping from there. Really think this is a massive market for you guys that is not being fully tapped as on the club forums there are always comments as per any suppliers in Au as VWH shipping far too expensive, these people would order from your fantastic range if shipping wasn't such a massive cost. You obviously know the market very well that's why the AU website was set up but a bit more work could utilise a lot more sales over here. Not a rant just MHO Dave”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review and for your comments. Our despatch team are always looking at other options for shippers to Australia and will implement those couriers, when they are able to offer competitive terms and delivery times that match what we are currently offering, which is normally just a week. I will pass your comments on to the despatch team, thanks again.

Posted 4 years ago

“i have made over 6 orders in the past 24 months. never had any issues until recently. firstly i made an order, paid for it, and received a reference number. 2 weeks later when i asked if my order had been posted i was informed that the order did not go through (money wasnt deducted). there is obviously a major flaw with the system where you are given an order reference number but the order doesn't complete.... also that no one informed me and it was i who had to make the enquiry. secondly, placed another much simpler order (1 item). went through this time as payment was deducted. however again had to enquire as to if the item was sent and was informed that it was but there is no tracking.....this is the first time ever that an item was sent without tracking, had i known, i would not have placed the order. lastly. the 'new website' is worse than the old one, harder to navigate and doesn't seem to list the same amount of products as before. quite often i have to search with a part number and only then i can find it. Please take this as constructive criticism, as i know i am not the only one who has had problems recently. kind regards John”

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Posted 4 years ago

“The parts I purchase were of poor quality one broke as I tried to fit it”

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Posted 4 years ago

“The only good thing about my order was the costumer support, they where really helpful and understanding. Delivery wise it was horrible.”

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Posted 4 years ago

Thanks for taking the time to review. Sorry you have experienced problems with your delivery this time with the couriers.

Posted 4 years ago

“Having used heritage for many years, the recent service (last 2 orders) has been poor, the new website is hard work and telephone sales unhelpful. The only positive was the quick response to sending out my missing seal, although I don’t think it was appropriate to send a seal the size of a 50p in a box 12”x5”x5”. In This day and age I would have expected a better alternative packaging. Even the feedback experience is poor. This is the 3rd request for feedback.”

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Posted 4 years ago

Thanks for taking the time to review. Sorry if you feel we have let you down recently? if you can call on 01273 444000 and ask to speak to Marco, he should be able to help with the issues you have.

Posted 4 years ago

“Hi, I can’t review the bed because I couldn’t get it to fit my camper.”

Helpful Report

Posted 4 years ago

Heritage Parts Centre is rated 4.5 based on 14,701 reviews