Heritage Parts Centre Reviews

4.5 Rating 14,773 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

647

Anonymous

Anonymous // 01/01/2019

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“Having used heritage for many years, the recent service (last 2 orders) has been poor, the new website is hard work and telephone sales unhelpful. The only positive was the quick response to sending out my missing seal, although I don’t think it was appropriate to send a seal the size of a 50p in a box 12”x5”x5”. In This day and age I would have expected a better alternative packaging. Even the feedback experience is poor. This is the 3rd request for feedback.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review. Sorry if you feel we have let you down recently? if you can call on 01273 444000 and ask to speak to Marco, he should be able to help with the issues you have.

Posted 4 years ago

“Hi, I can’t review the bed because I couldn’t get it to fit my camper.”

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Posted 4 years ago

“I ordered a shift knob and havent gotten shipping confirmation for well over a week. Still havent received it.”

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Posted 4 years ago

“More than 2 weeks after the order had been placed still nothing. I received an email saying it was despatched by airmail 12/6. saying I should receive the part within 3 weeks. I have no doubt it will turn up sometime. I no longer require the part as I have ordered and received the same part from a different supplier. this took a grand total of 3 days from order to delivery. Whilst the part from the alternate supplier was a little more expensive, the wait from heritage is not worth the saving. Very disappointed that there is no notification on the web site that, A, parts are supplied from UK and B, delivery can be 3 weeks or more. Had I known this prior I would not have ordered the part. 3 weeks delivery is unacceptable. If you can wait for parts they are a bit cheaper but if you have something broken down shop elsewhere.”

Helpful Report

Posted 4 years ago

“Ordered my part, left front wing for VW T5 and was sent the right hand side wing in the left hand side box. When I rang up about the returns and having the correct item sent I was informed that the left side is out of stock and hasn't been on stock for awhile. If the items aren't in stock they shouldn't be up for sale on the website.”

Helpful Report

Posted 4 years ago

“Running boards don’t fit. Very poor. Not sure why you sell such things? Not the first time!”

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Posted 4 years ago

“Brought a nardi boss for my mk2f polo which came badly drilled so bad that I couldn’t line the wheel up with the boss, I called up about this and they gave me free shipping to send it back which I was happy with. Second problem I asked if It definitely was the correct one for my car and he said no you need this one(a mk1 golf boss) I said are you sure it’s a large spline he was sure. Turns out was small spline so I have to send it back again.”

Helpful Report

Posted 5 years ago

Hi. Apologies for the error, I will ask one of the Sales Team to contact you to sort the correct replacement.

Posted 5 years ago

“The “chrome grill” isnt chrome, just grey paint..”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. The detail on the grille is applied in Silver rather than Chrome.

Posted 5 years ago

“I was told the items has been shipped and then I was contacted a week later to say that they were not shipped and it would be $700 extra for shipping. The order was cancelled, but I still have not a refund. :-(”

Helpful Report

Posted 5 years ago

Many apologies for the issues that have arisen. Our website does its very best to quote as accurately as possible when sending panels etc. to Australia, but sometimes depending on the size of the consignment, when packed it can increase. I have checked with the Customer Service department and they have confirmed the refund is in the system and should appear in the next few days. Sadly refunds between banks can take a few days to arrive.

Posted 5 years ago

“Parts did not fit very disappointed”

Helpful Report

Posted 5 years ago

Thanks for the feedback. Please contact our Customer Service team via help@heritagepartscentre.com so they can look into the issue for you.

Posted 5 years ago

“Still waiting for my order that was placed 19th December”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. I can see your order is on its way to you in Canada, but has obviously been delayed slightly due to the Christmas break. If of course nothing arrives in the next week to 10 days, please contact us via help@heritagepartscentre.com

Posted 5 years ago

“order complete unfortunately the tyre polish wasn't packed very well and the top was open so I opened up to find a very messy package.I suggest you pack the tyre polish in a separate bag.John Jeffs,Cliff Hotel,Bude EX238NG”

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Posted 5 years ago

Thanks for taking the time to review and apologies for the issues with the delivery. Someone from our team will contact you shortly. Regards HPC

Posted 5 years ago

“Parts received damaged out through box badly packed. complete order in one box with no seperation the bottom of the box must have burst as it was resealed with DPD tape not very satisfactory i had no option but to use the parts and repair them as car was booked in for body work and was unable to wait for a return and new parts delivered out again both the inner wings and front nose had damage”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the delivery issues and damage. The consignment would have been insured, enabling us to organise replacement items for you. I'm sorry time constraints didn't make this viable in this instance.

Posted 5 years ago

“Very disappointed that I ordered my parts only to find days later that they were going involved in a Black Friday sale with 40% off. Obviously I could have returned them and re bought them with undue hassle and costs to all involved. Also the don’t feel good value anymore which is a shame as they were a Christmas gift. I would have expected a better experience than this from a supplier.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review. We are very sorry to hear you feel disappointed. We offered a discount of up to 29% for our black Friday event only. We do openly publicise that there is a big deal coming during the weeks before in order to give our customers the chance to wait if their order is not urgent. I will be in touch directly via email to discuss this further with you.

Posted 5 years ago

“Bought a pair of wind deflectors for my t4 the in channel fitting ones clips dont hold deflector in place keeps falling out was advised to use double sided tape to hold in place not really a good solution gave up trying to fit waste of money”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry you've had problems fitting these? We have sold many, without any issues. If you can call the Sales department on 01273 444000 we will try to give some assistance with fit.

Posted 5 years ago

“Bad service. I filled out the return form 19 days ago but still got no response! Not being accurate in the information given. The parts do not match the information given. The 2 door mirrors, being exterior, one is smooth and the other has engravings and have different sizes - can never be paired in the same car. As for the bumper, when I asked: 111807107AA, where's "made in"? the answer was: "The bumpers are European made reproductions". I've sent many emails and still no response from you with the solution. I have to return the parts and as a Heritage mistake hope I do not have to lose money on shipping and handling, etc. And such an easy solution since the mistake was yours. Hope Heritage don't disappoint me more than already did.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies for the apparent issues. Our returns service on the website has been non operational due to technical issues. Someone will contact you shortly to arrange a return of what is not required.

Posted 5 years ago

“Parts don't always come as described. My crankshaft came without the fitted dowel pins as stated, yet my comment about this didn't even get published...”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies if your Crankshaft didn't include dowel pins? I will ask one of our Customer Service team to contact you shortly.

Posted 5 years ago

“The HT leads were shipped efficiently. The leads were of a low standard compared with genuine VW and several leads broke on testing and refitting. The leads were also incorrect lengths for the vehicle specified in the description and resulted in a total waste of money. Will have to discuss with genuine VW parts specialist going forward. We recommend avoiding using VW Heritage for parts declared “top quality” at mid range prices.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. If of course these have failed, we will happily have them back to check and refund or replace. Sadly Genuine Volkswagen VR6 Leads are no longer available, so we supply these as Top Quality replacements. They carry the same 1 year warranty as the Genuine version when we could obtain them.

Posted 5 years ago

“Following initial order of parts on 1/8/19 there was no activity on my credit card and so l followed up after about 8-10 days and was told that one part ordered was out of stock. It was listed as in stock when l ordered. I then received an email on the 4/9 to say parts had arrived and so clicked the link "send out these parts". this was followed by a satisfaction survey that l responded to. On the 15/9/19 l again sent an email as l had heard nothing or seen any activity on my credit card regards payment. On 16/9/19 l received a request for payment from paypal. That was paid and I responded to another survey (Andy Headings assigned agent). The delivery was due on 20/9/19 and l was sent a text advising it was expected to be delivered approx 21.30. This was pushed out to 22.15 within an hour. I responded with a text informing the company that as the address was a business and closed at 16.00 on that day l wished to have the goods redirected to my home address. l was told this was not possible as they were a third party provider l would need to contact DHL. The goods were eventually still delivered sometime after 16.00 as l have them.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies for the issues surrounding this order. We do our very best to process orders as quickly and as efficiently as possible, unfortunately the stock discrepancy was a factor and in turn our subsequent communication. Normally our shipping and delivery to Australia takes approx 5 -7 working days, this was an exception. Again, many apologies for the issues involved with your order.

Posted 5 years ago

“The P/N 861819699A Bulkhead Double Grommet Seal is advertised on the website as an Original VW Classic Part and the accompanying photo clearly shows "made in germany". I based my purchase on this. However, the item I received is not an Original VW Classic Part and your invoice it clearly states the part's origin is India. I am very disappointed as I was misled, expecting an original part. I will now have to source the original from elsewhere.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the error, not our intention to mislead. It looks like the info on the website hadn't been updated from when we had to change supplier, when this item went obsolete from Volkswagen. This has now been updated. I have organised a refund for the two seals for you. Apologies again for the issue.

Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,773 reviews