Heritage Parts Centre Reviews

4.5 Rating 14,701 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

1153

Anonymous

Anonymous // 01/01/2019

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“Must have changed your delivery service. Still haven't received my parts so my car is off the road still”

Helpful Report

Posted 5 years ago

I can see your order is on its way to you via Royal Mail Track and Trace. This is our preferred route for smaller consignments. I think previously your larger orders have been sent with a Courier, which normally takes 5 working days to arrive in Australia.

Posted 5 years ago

“I ordered 2 vw heT control air pods after i had payed online i saw the alternator elbow which needed as well but wanted to find out what the difference was between the 2 advertised so emailed straight away to hold my order until i decided if wont them or not ,but my order got send before i could decide also i am still waiting for a reply on why there were no bolts with the pods very disappointing”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and sorry about the problem with your order. Our web orders are automated, so very difficult to intercept and make amendments. This I think has been compounded by the fact that your order fell over the weekend here, whilst the office is unattended. As per the picture, the pods don't include a nut and bolt which is just a simple M6. item. Sadly the correct bolt isn't something we can obtain any longer. I believe my colleague has supplied you with a discount code, to try and make up for the problem and disappointment encountered. Hope this helps in some way.

Posted 5 years ago

“The postage was quick when sending the missing wheel nuts from my 1st order but upon arrival they were the Zinc plated and not Chrome plated. These nuts were for steel wheels which would be covered by hubcaps and look terrible with the polished alloys and chrome caps that I purchased. I have sent a polite email to question these resent nuts but no reply after 5 x days which is very disappointing as the wheels are great and the postage was very quick, but I still cannot fit these wheels to my car.”

Helpful Report

Posted 5 years ago

“I needed a pair of new rear light lenses for my Split-screen. Decided to buy the most expensive genuine Hella part: 211-945-241/M/GEN. Already had genuine VW new lights and rubber seals. But the lenses are a few mm taller than the rubber seal and the surround for the screw fixing is too long; had to file them down to fit... and still struggled to stretch the rubber seal.”

Helpful Report

Posted 5 years ago

Thanks for the valuable feedback. Sorry you have had problems with the install? These are the best possible Tail Lights we list for the later Split Screen. If of course they are not workable, we are happy to have them back for a refund.

Posted 5 years ago

“I ordered 3mm spacers for my 1962 Beetle #AC601SP30 they do not fit and it was not mentioned on the web page they suit Porsche hubs I have had no feed back yet, I hope to.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. You would need Part No AC601SP100 which is the correct stud pattern for an early beetle. These are however only available in a 9.5cm. We list these for most models as they can be used depending on the wheel choice and application.

Posted 5 years ago

“Ordered parts on Thursday morning then emailed on Monday to say some parts weren't available. Disappointed that it took 3 days before my order was picked! When I messaged I was told I should have asked for the express delivery. When I've used VW Heritage in the pass the service has always been really good, maybe they were just really busy.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the delay, we do our best to deal with and despatch orders with the Free Shipping option, within 2-3 working days. The Express delivery is another option if goods are needed very swiftly, this is a next day service. Sorry again for the delay involved.

Posted 5 years ago

“I ordered a set of 4 NOS connecting rods for a Wasserboxer engine. They were shipped from the UK to the USA - rattling around inside a box, banging against each other with NO PACKING. Unacceptable.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Apologies for the issues with packaging? Please contact us via help@heritagepartscentre.com if you have taken delivery of damaged items, so that we can help with replacements.

Posted 5 years ago

“Hope this lasts longer than the last one. I had one before this and it broke in 6 months.”

Helpful Report

Posted 5 years ago

We can't see a record of a previous seal being purchased from us but provided this part is fitted correctly, and your engine is in good health it should last much longer than 6 months.

Posted 5 years ago

“2 Parts ordered - 1 correct and 1 incorrect part - a rubber bung instead of a heater cable clip. Delivery was prompt though and incorrect part was corrected within a week.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and apologies for the issues.. human error! Glad everything has been sorted and it didn't inconvenience too much.

Posted 5 years ago

“How can I give a review on a part that I have not received as jet”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. Sorry about the delay, I can see the order is on its way to you in Australia from the UK. It should arrive very shortly.

Posted 5 years ago

“The item that I bought was nearly twice the price of one that I had purchased before from Amazon and identical in every way”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. We don't list this item as the cheapest available, but will happily have the part back for a refund if required.

Posted 6 years ago

“Purchased a new rocker cover and and gasket for my T2. Rocker cover a poor fit and would not make an oil tight seal so had to replace the cover with the old one which was a bit scruff but did make a tight seal.. Tried calling vw heritage but their phone has been ringing now for 11 minutes despite being the first waiting call all the time. Hooray, just answered as I write this and they will look into it which is all I wanted them to do.”

Helpful Report

Posted 6 years ago

You must have caught us at a busy time. Glad we could help.

Posted 6 years ago

“Parts arrived on time but packaging was inadequate resulting in breakage in post. Repairable with superglue but I bought new bulb holders for a reason... I wanted new bulb holders, not glued together broken bulb holders. Posting plastic items halfway around the world in little more than a plastic bag was not your finest work, Heritage Parts!”

Helpful Report

Posted 6 years ago

Apologies for the issues experienced. It's definitely not our intention to send items and have customers receive damaged parts. If you can contact us via help@heritagepartscentre.com we will endeavour to rectify the issue.

Posted 5 years ago

“So sorry, my partner did love the lights but unfortunately one of the cars was missing. We debated sending it back but as it was for a specific birthday, doing this would have detracted from the surprise.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review and apologies you experienced an issue with the product you received. If you do change your mind, we will of course have the item back for a refund or replacement.

Posted 5 years ago

“Hola, demomento no me a llegado mi pedido. queria saber cuanto va a tardar.”

Helpful Report

Posted 6 years ago

“My golf Gti badge came with a broken tab, and the plastic under the lettering, between the “T” and “I” is not sharp or square, but a manufacturer error and rounded and noticeably doesn’t look right”

Helpful Report

Posted 6 years ago

Apologies for the problems encountered with your recent order. Please contact us via help@heritagepartscentre.com if you wish to return or receive a replacement item from us.

Posted 5 years ago

“Hi, when ordering I thought I was ordering through an Australian Business I did not know I would be charged international fees on my Credit card. If I knew this I would not have made the order. Can you please make this clearer to customers.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. apologies if our location wasn't clear? We do state on our Australian website that we shipping is direct from the UK and we offer Free Delivery on orders over $250 from the UK. It is definitely not our intention to mislead customers.

Posted 6 years ago

“The colour was very wrong I ordered yellow received orange”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Sorry if the colour wasn't correct, If you can contact customer service via help@heritagepartscentre.com they will look into the problem.

Posted 6 years ago

“Shipping costs a killer to New Zealand, I would order more parts if shipping cost were free or even cheaper”

Helpful Report

Posted 6 years ago

We do our best to be as competitive as possible in terms of shipping and are always looking for more reasonable methods of getting orders to the other side of the world.

Posted 6 years ago

“Slow response from vw heritage. Items arrives late and replies to email is also slow.”

Helpful Report

Posted 6 years ago

Sorry you have had problems with our service? The consignment was despatched the day after the order was placed. Delivery to Malaysia can take a little longer that goods sent locally in the UK.

Posted 6 years ago

Heritage Parts Centre is rated 4.5 based on 14,701 reviews