Heritage Parts Centre Reviews

4.5 Rating 14,701 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

1153

Anonymous

Anonymous // 01/01/2019

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“Always a quality service but these mirrors for my T25 are shocking, they distort and magnify the view to a point that is very un-natural. they will be coming off this weekend and i will put up with the originals.”

Helpful Report

Posted 7 years ago

“Das Kofferraumblech wurde zum Versand geknickt damit es in ein Packet passt , super Aktion, da hätte ich auch n verbogenes vom Schrottplatz holen können. Absolut unprofessioneler Versand!”

Helpful Report

Posted 7 years ago

Hallo, vielen Dank dass Sie sich die Zeit genommen eine Rezension zu schreiben. Können Sie bitte eine eMail an unseren Kundendienst unter customerservice@heritagepartscentre.com schreiben mit Ihrer Bestellnummer und wir können uns dann direkt mit Ihnen in Verbindung sezten.

Posted 7 years ago

“I was charged with VAT despite the fact that I reside in Turkey. I sent a message inquiring this but neither received a reply nor refund. I'm a loyal customer but this is the first time that I encounter such an issue. Kind regards, Tunc Lokmanhekim”

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Posted 7 years ago

Thanks for taking the time to review. I can see VAT was charged on one of your orders as it was being sent to an address in the UK. if goods are being sent direct to non EU countries, VAT would not be charged.

Posted 7 years ago

“The postage is still an issue with me, too slow for wot you pay for ! Get some lessons from Machine 7. I don't order from Heritage if I can help it and that's just because if the slow postage.”

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Posted 7 years ago

“Ordered vw beetle bumpers - one of the bumpers had dents in it. I phoned and emailed vw heritage and also phoned back to check they had received my email - they confirmed they had. After over a week I phoned back to be told that they had received a lot of phone calls and that they were busy - no communication for over a week - this is diabolical especially given the cost of these bumpers!! Vw heritage did say they had tried to call - my phone had no missed calls or messages. They also said they tried to email but I had received nothing. They redeemed themselves slightly when they swapped my part the following day by courier.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. We have checked our records and it appears we contacted you by email the day after you had contacted us? Sorry if there was a delay after that, but glad its all resolved.

Posted 7 years ago

“Item Keyring Double Sided Blue Enamel Mr Bubble Head Logo Item Number 80904110 was ordered on 26th March with payment via PayPal & to date I have received no confirmation of order or indication item has been shipped”

Helpful Report

Posted 7 years ago

“Was not happy with the parts received. I ordered the rear chassis mounting bolts/sleeves etc for my classic beetle. The rubbers were not an ideal shape nor did the sleeve fit making the job twice as hard. Ended up drilling the hole bigger to make the part usable.”

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Posted 7 years ago

“Firstly i was told the product i ordered was not in stock, then when you found it was in stock, the postage took over 2 weeks. The whole reason i ordered with VWH was because i heard about fast postage.”

Helpful Report

Posted 7 years ago

“Having to wait a full week from ordering the part had to go to my local car parts shop to have a brake pipe made up, not good enough you could blame royal mail suppose”

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Posted 7 years ago

“I have not received the parts yet day 12 :( , what is the expected delivery time?”

Helpful Report

Posted 7 years ago

“I bought 2 headlights for my early bay. Its simply the worse wiality I have ever received. It took 6 hours in my machine shop the modify them, and I only used parts of them. An amateur would never be able to modify them sp they cpould be mounted at the car. Sorry. Steen”

Helpful Report

Posted 7 years ago

“The quality of the product was not very high. The guy spraying it for me says there are pits all over the metal work. The day it arrived I emailed to complain that it looked buckled and that due to that the top splitter window section that I ordered with it didt match up! We are making it work but it is dissapointing....I didn't ever get a reply to my email.”

Helpful Report

Posted 7 years ago

“YOUR DELIVERY PRICING IS VERY MISLEADING. ALL PAGES SAY FREE DELIVERY OVER £35.00, HOME PAGE, ITEM DETAIL PAGE AND BASKET, IT IS NOT UNTIL YOU GET TO THE PAYMENT PAGE THAT YOU FIND IT IS EXTRA FOR LARGER ITEMS. I UNDERSTAND IT IS IN THE SMALL PRINT ON THE DELIVERY DETAILS PAGE, WHICH IS NOT AUTOMATICALLY LOOKED IN.”

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Posted 7 years ago

“slow dispatch”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. You opted for the Free Shipping which is a 2-3 day service. If goods are needed rapidly, we do obviously have other options under a paid service.

Posted 7 years ago

“Sent to the wrong address”

Helpful Report

Posted 7 years ago

“The package was sent with DHL and they claimed me 22.50 in duty and import taxes, I know we have to pay duty when we import goods from an amount above 30$ (which is far above the amount I pay for my bill), I asked DHL and they told me it was duty fee and import fee they're charging me and that I had no choice to pay and if I don't they'll intend legal proceeding to get their money... I paid but be sure that'll be the last time we're doing business together. Next time, if a Customer is from an other country use Postal service, it may be take longer to receive the package but they don't make you pay twice (yeah, really twice) for the package... good luck”

Helpful Report

Posted 7 years ago

I'm afraid due to the size of the parcel, we wouldn't have been able to send the consignment via Air Mail and we do our best to send parcels via the most economical way available. Sadly, VW Heritage have no way of calculating possible duty and import taxes that could be appropriate for each individual country, this is obviously the customers responsibility. The majority of customers prefer to have a tracked service, rather than the non tracked and uninsured Air Mail option.

Posted 7 years ago

“I had been given a voucher at vw festival to use and when I applied it ,it declined it's use. I was expecting a 10% discount and free delivery and it didn't happen!”

Helpful Report

Posted 7 years ago

“Wheres my order and when is it being dispatched? Why are you sending me emails about your performance and spam?”

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Posted 7 years ago

“Seems to me that your search facility in the website has gone backwards over the last 18 months which is the last time I used it. A search for t2 wiper blades gives me all known wiper blades ! Do you actually test the website on real people? I think you should”

Helpful Report

Posted 7 years ago

“Paid for next day delivery 4 days on still no product.”

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Posted 7 years ago

Thanks for taking the time to review. I'm afraid getting items to Northern Ireland is a 2 working day service, sorry that wasn't clear on the website. We will of course refund your Express Delivery charge.

Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,701 reviews