Heritage Parts Centre Reviews

4.5 Rating 16,864 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd April 2026

1255

Anonymous

Anonymous // 01/01/2019

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“It has been impossible to communicate with someone in real time. Why dont you publish your telepnoe number on your website or emails? The time it has taken your warehouse to ship the item was excessive and trying to get help with a claim to Royal Mail after my item was sitting with them for almost 10 days was useless. Honestly its a shame that your customer and handling services arent better...”

Helpful Report

Posted 1 year ago

Hi Jaled, sorry to hear this. We are unable to influence Royal Mail waiting times but we have fed this back to our warehouse staff and will do better next time. Real time communication is difficult when you operate a UK based team and are dealing with customers in multiple time zones, so for reasons of time and speed we operate online only.

Posted 1 year ago

“Prompt delivery. No probs with parts (garage seemed happy with them) Would use again.”

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Posted 1 year ago

“Buen día, todavía no recibo el pedido.”

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Posted 1 year ago

“Nice product but terrible shipping + duty Charges”

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Posted 1 year ago

“Ordered my floor pans got to me no problems along the way”

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Posted 1 year ago

“I would if you send my orders to the right address and not across town.”

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Posted 1 year ago

“Parts were a very poor fit. I had to take to the mudflaps with an angle grinder to make them fit.”

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Posted 1 year ago

Hi Chris, sorry to hear this. I have passed this on to our product team. In future do contact us about fitment issues and one of our team can advise you as to best way forward.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I've ordered a few times from Heritage and emailed them questions. I've been very happy with my experiences with them. Friendly, helpful replies and fast shipping. Keep up the good work.”

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Posted 1 year ago

“The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all”

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Posted 1 year ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

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Posted 1 year ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 1 year ago

“Tout est ok à la livraison.”

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Posted 1 year ago

“What are you waiting for order your parts now. Best place to get LandRover parts”

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Posted 1 year ago

“Good quality, good price, good service. I only wish more Porsche parts were available.”

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Posted 1 year ago

“Item went to a previous address by mistake maybe 2 months ago. I was advised by support at the time I could change the address with the courier. This wasn’t actually possible. With probably just have to re-order”

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Posted 1 year ago

“Due to the decline of readily available parts from the National parts suppliers,Heritage have become our go to for the few older vehicles we maintain, the parts are always good quality and a rapid delivery service.”

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Posted 1 year ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

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Posted 1 year ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 1 year ago

“Great service. Perfect parts. Thank You!”

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Posted 1 year ago

“Sehr guter Service und schnelle Lieferung.”

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Posted 1 year ago

“All of the parts I have ordered have been excellent!”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,864 reviews