Heritage Parts Centre Reviews

4.5 Rating 16,863 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd April 2026

1255

Anonymous

Anonymous // 01/01/2019

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“maybe if my parts arived I'd write a review”

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Posted 1 year ago

Sorry to hear this Nick. I can see that DPD had some issues getting the delivery correct on this and your order was returned to us, sorry about that. It does look as though the final dispatch sent on 18/4 made it through, please contact us via help@heritagepartscentre.com if you have any further issues.

Posted 1 year ago

“Hat alles prima geklappt”

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Posted 1 year ago

“Very good place to buy from. Great delivery times. Would definitely recommend and will use again many times.”

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Posted 1 year ago

“Cobráis la devolución por un fallo en el pedido”

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Posted 1 year ago

Hola, veo que respondimos a su consulta el 22 de marzo y le ofrecimos la devolución del producto no deseado. No hemos recibido respuesta por su parte.

Posted 1 year ago

“Still havent received item.”

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Posted 1 year ago

Hi Shaun, I can see the my colleague Ramon kept you informed with stock arrival dates on 3rd April and confirmed your order was ready for collection on Monday this week.

Posted 1 year ago

“Hi , sorry I don't mean to be making an order. Just checking your stock as I'm waiting for a T2 front bumper. Thanks Lee”

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Posted 1 year ago

“of course id buy from the heritage centre again, but with caution, I followed advice from one of your staff members recently paid a large price for an item that was wrong, only finding out during the complex fitting, it took ten weeks to arrive as warned, but the communications to tell me it was in was woefull. next time I'll shop with you with more caution and less trust.”

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Posted 1 year ago

Hi David Sorry to hear this. Do reach out to our CS team pre-purchase via help@heritagepartscentre.com if you are in doubt about lead times in future. However, I will say that stock arrival dates can and do change due to supply chain issues; we always strive to give accurate information but these dates can move due to circumstances beyond our control.

Posted 1 year ago

“Good website, quality parts from well known brands, all quickly posted. Good prices too. Definitely will use heritage parts again.”

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Posted 1 year ago

Thanks Paul, we appreciate the positive feedback.

Posted 1 year ago

“Sehr gute Qualität.”

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Posted 1 year ago

“Rápidos eficientes y exactitud en lo que se compra”

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Posted 1 year ago

“T5 set blackout curtains, good quality fitted well and do work can't see in at night when lights are on. Arrived quickly and well packaged.”

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Posted 1 year ago

“Fast and efficient”

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Posted 1 year ago

“Good stuff all fitted perfectly works as expected”

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Posted 1 year ago

“Part is good and received it quickly very satisfied”

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Posted 1 year ago

“First class parts and service can't fault them.”

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Posted 1 year ago

“I have purchased a few items from heritage. Good selection and no problem shipping to the USA.”

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Posted 1 year ago

“Very strange your customer survey ask a how I communicated with Heritage and includes “telephone” as an answer???? Would recommend you back telephone support to actually be able to provide customer service!”

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Posted 1 year ago

“Hi, sorry for my late reply. Item delivered on time, no boxed items just plastic bags in a packet. The plastic bag holding the wiper arms was open (torn open) at one end (a returned item?) The passenger side arm has paint finish damage to the blade connector end (photo not brilliant) which I guess will corrode in no time, black wipers and black coach work make it stand out. Shame, i realise this item is not OEM, but for £125 I would expect them to arrive undamaged. Over to you. Thanks. Alan”

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Posted 1 year ago

“Data base has improved so most items can be found . Postage is reasonable. However it is a pity that you have got rid of a real person to talk to .”

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Posted 1 year ago

“It has been impossible to communicate with someone in real time. Why dont you publish your telepnoe number on your website or emails? The time it has taken your warehouse to ship the item was excessive and trying to get help with a claim to Royal Mail after my item was sitting with them for almost 10 days was useless. Honestly its a shame that your customer and handling services arent better...”

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Posted 1 year ago

Hi Jaled, sorry to hear this. We are unable to influence Royal Mail waiting times but we have fed this back to our warehouse staff and will do better next time. Real time communication is difficult when you operate a UK based team and are dealing with customers in multiple time zones, so for reasons of time and speed we operate online only.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,863 reviews