Heritage Parts Centre Reviews

4.5 Rating 16,861 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,861 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 3rd April 2026

1255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 1 year ago

“5 star excellent”

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Posted 1 year ago

“A very good company to deal with, all parts are of excellent quality.”

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Posted 1 year ago

“Ordered on line 100% service very happy will use again”

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Posted 1 year ago

Dear Christopher, Thank you so much for the fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your feedback and are thrilled to hear that our service met your expectations. It's wonderful to know that you were pleased with the online ordering experience and that you're happy with the outcome. We look forward to serving you again in the future. Best regards, Heritage Parts Centre

Posted 1 year ago

“Siempre que he tenido algún problema con los envíos alguien del equipo de Heritage me ha atendido maravillosamente. En el ultimo pedido Ramón nos ayudo con un escape que no llego correctamente, eso nos da mucha seguridad para realizar pedidos en vuestra web”

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Posted 1 year ago

“Good parts Fast delivery 🔝”

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Posted 1 year ago

“Molto veloci e corretti”

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Posted 1 year ago

“Job takes twice as long because correspondance is all done via emails you can no longer talk to someone so they say we aim to get back to you within 24 hours, GREAT, NOT REALLY, got a problem talk to someone NO CHANCE. Is this really the way forward.????? Just seen the 2nd question further on How did you communicate with the company ha ha the only way you can.”

Helpful Report

Posted 1 year ago

Hi there, thanks for the feedback. We do take these reviews seriously, and the reason for turning phone lines off was because of consistent customer feedback about telephone waiting times and the cost implications of that. Since the move to email contact our operatives have been able to deal with more customers in a speedier manner.

Posted 1 year ago

“Parts delivered well packed and quickly. What more can you ask”

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Posted 1 year ago

“Brilliant”

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Posted 1 year ago

“Okay prices, but my j-pipes and performance exhaust had very bad fitting, spent alot af time and changes to make it fit.”

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Posted 1 year ago

Hi Max, do reach out to our team of experts who can advise on fitting in future. If you email us via help@heritagepartscentre.com one of the team will help you through the process.

Posted 1 year ago

“Good service and delivery. Excellent for my mk2 parts.”

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Posted 1 year ago

Dear Kevin, Thanks for your kind words. Heritage Parts Centre

Posted 1 year ago

“You're a great company with great products and great service!”

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Posted 1 year ago

“Sehr gerne wieder!!!”

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Posted 1 year ago

“I like Heritage Parts because of the reassurance and quick delivery, the price are good too!”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“Fantastic service,and very quick postage,the chap who fitted the carbs,did mention he had to drill and tap some of the parts,to make fit,he did seem a bit grumpy about it ,but works fine from my point of view,”

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Posted 1 year ago

“Prices are good. Only thing that lets it down is delivery a bit slow. Be better if they used DPD or similar as standard.”

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Posted 1 year ago

Dear Paul, Thank you so much for taking the time to leave us a fantastic 4-star rating! We truly appreciate your continuous support as a loyal customer of Heritage Parts Centre. We are delighted to hear that you found our prices to be competitive. We strive to provide our customers with the best value for their money. We are sorry to hear that the delivery was a bit slow. Your feedback is important to us, and we will definitely take it into consideration. We understand how important prompt delivery is, and we are continuously working to improve the efficiency of our delivery services. Once again, we would like to express our sincere gratitude for your ongoing loyalty. We are always here to provide you with the quality parts and service you deserve. Best regards, The Heritage Parts Centre Team

Posted 1 year ago

“Well priced and great quality and good company to deal with”

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Posted 1 year ago

“Part was like new, packed perfectly for transport. Very pleased and will be using again”

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Posted 1 year ago

Thanks for the kind review Neil. Looking forward to seeing you again :)

Posted 1 year ago

Dear Neil,Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that the part you received was like new and packed perfectly for transport. Ensuring that our products are in pristine condition and well-packaged is always a top priority for us. It's wonderful to hear that we were able to meet your expectations. We genuinely look forward to serving you again in the future and providing you with the same level of satisfaction. Should you have any further inquiries or require assistance, please don't hesitate to reach out to our dedicated customer support team. Thank you once again for choosing Heritage Parts Centre!

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,861 reviews