Heritage Parts Centre Reviews

4.5 Rating 16,826 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,826 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

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“You are absolutely rubbish, when all goes well, you're fine, but if, god forbid there's an issue, you become invisible and uncontactable, and don't even bother to respond, shame on you. Caveat Emptor people”

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Posted 1 year ago

“No customer service, there are better places to shop for your VW items, if you want ? Try to speak to someone there ? Good luck”

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Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

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Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Nothing wrong with the kit. When everything goes right with VW Heritage, it's fine, but if there's a problem, then good luck trying to get a response, they're an absolute shower, appalling customer service, and absolutely no way of actually speaking to anyone. There are better places/options to shop, AVOID”

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Posted 1 year ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 1 year ago

“Courier pick up takes too long.Big delay”

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Posted 1 year ago

We are sorry for the courier delay Ioannis.

Posted 1 year ago

“Fair priser og hurtig levering”

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Posted 1 year ago

“Always good quality products that git”

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Posted 1 year ago

“Thank you!”

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Posted 1 year ago

“Everything arrived in good time and was of good quality. Have had no problems at all.”

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Posted 1 year ago

“Always so helpful and great parts”

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Posted 1 year ago

Thank you for the positive review.

Posted 1 year ago

“Estoy muy satisfecho con el producto que e comprado.”

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Posted 1 year ago

“Lead time was fantastic. Item exactly as expected. Will buy more in future.”

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Posted 1 year ago

“I think I have already reviewed my recent order. 1962 beetle door handles excellent quality. Chinese Chrome horn ring was very badly finished. Very disappointed. Nearly sent it back but haven't the energy to post it back.”

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Posted 1 year ago

“Order my parts 7.4 and been asking for my parts from Heritage parts centre team. 8.5 got mail that has been returned to us by the courier. Dont know that has happend but still waiting for parts”

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Posted 1 year ago

Hi Fredrik I am sorry that the courier failed to deliver, I can see my colleagues have now dealt with this for you.

Posted 1 year ago

“Good parts and fast delivery. Perfect service.”

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Posted 1 year ago

“Heritage Parts Centre are swift, courteous and a pleasure to deal with.”

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Posted 1 year ago

“Super Abwicklung, schneller Versand und toller Artikel für meinen VW T4. Danke!”

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Posted 1 year ago

“Great website and store everything you might need for your classic vehicles.”

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Posted 1 year ago

“Poor quality, plastic cap cracked and scratched within a week's use. Wouldn't recommend.”

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Posted 1 year ago

“No, I would not buy another product from them.”

Helpful Report

Posted 1 year ago

Hi Joaquim, I can see that our customer service team have been in contact with you and having read through these emails I can see it was established that you simply ordered the wrong part. It is also usual practice for a business to request the return of an incorrectly ordered product before they send replacements, I understand this is frustrating but it is usual. I am sorry for your dissatisfaction.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,826 reviews