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Heritage Parts Centre Reviews

4.5 Rating 16,767 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
34,675
 Metrics Info
4.5
Based on 16,767 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Anonymous
Verified Buyer
“I ordered a part for my Mk1 Golf and it arrived in good time. It was not made by vw but of good quality and now fitted. All working well so far, I would consider ordering parts again providing the price is right.”
Helpful Report
Posted 1 year ago
Alan
Verified Buyer
“Excellent service Prompt postage”
Helpful Report
Posted 1 year ago
Craig Holyoak
Verified Buyer
“Great service & quality parts”
Helpful Report
Posted 1 year ago
Gordon
Verified Buyer
“I have already written and submitted a review. The conclusion was that the part ordered appeared to be of high quality and was good value. At the other extreme the customer service was inadequate. The robot chat line went into a loop and served no purpose, it was impossible to speak to a real live person and the fact that I have now been asked twice to submmit a review indicates the frustration of dealing with this form of 'customer service'. Given this situation, subject to alternative suppliers, I might be a customer again. Gordon Summers.”
Helpful Report
Posted 1 year ago
Brent
Verified Buyer
“Great parts and speedy shipping, but an update at the 3 week mark of ordering ‘special’ parts would be greatly appreciated. Especially when u hold back the other items in the order. (im at four weeks and there has been no communication) Thank you for what u guys do, have a great day.”
Helpful Report
Posted 1 year ago
Lillian
Verified Buyer
“Speedy delivery and I'm very pleased with the item thank you.seat belts described as"cream" are beautifully more like light gold colour.”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“Part arrived quickly”
Helpful Report
Posted 1 year ago
David Montanez
Verified Buyer
“Great parts, prices and service.”
Helpful Report
Posted 1 year ago
Robert Gordon
Verified Buyer
“Haven't used these exhaust clamps yet as I'm still accumulating other exhaust parts but they look more than capable of doing what I bought them for.”
Helpful Report
Posted 1 year ago
Alexander Iskander
Verified Buyer
“Great product and correct part numbers”
Helpful Report
Posted 1 year ago
Mark
Verified Buyer
“Easy to order. Efficient delivery.”
Helpful Report
Posted 1 year ago
Belinda Nettleton
Verified Buyer
“Great prices 8 day from uk to Australia definitely will be buying everything I need from you”
Heritage Parts Centre 5 star review on 16th September 2024
Helpful Report
Posted 1 year ago
Ivan Clarke
Verified Buyer
“Disappointing. I've used VW Heritage since the late 1990s due to their high quality parts selection, knowledge and customer service. However, my recent experiences with them have been disappointing...missed parts from order and a complete lack of communication. A decision has been made by them to remove telephone customer and replace this with online/virtual support. My experience of this is that response are very slow and require multiple requests from the customer to resolve issues. Sadly, they seem to have become another, of many, faceless online retailers, with nothing to differentiate them from the rest.”
Helpful Report
Posted 1 year ago
Adam
Verified Buyer
“Quality, genuine part delivered quickly!”
Helpful Report
Posted 1 year ago
Thomas
Verified Buyer
“Alles Super”
Helpful Report
Posted 1 year ago
Lothar Ziegler
Verified Buyer
“Alles bestens, schnelle Lieferung, gutes Material”
Helpful Report
Posted 1 year ago
David
Verified Reviewer
“Todavía, casi un mes después y todavia no lo he recibido”
Helpful Report
Posted 1 year ago
Colin Martin
Verified Buyer
“Everthing I ordered arrived as ordered in a timely manor.”
Helpful Report
Posted 1 year ago
Lutz
Verified Buyer
“Ihr seid schnell und ich sehr zufrieden….”
Helpful Report
Posted 1 year ago
Andreas
Verified Buyer
“Bin zufrieden”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 16,767 reviews
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