Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Heritage Parts Centre Reviews

4.5 Rating 12,452 Reviews

89 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,452 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 24th April 2024

Seamus Connolly

Heritage Parts Centre 5 star review on 16th April 2024

Heritage Parts Centre 5 star review on 11th April 2024

Heritage Parts Centre 5 star review on 8th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 6th April 2024

980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Spanish

inglese

“E' il secondo ordine che faccio, ma stavolta non sono soddisfatto, il tessuto ordinato non è ancora disponibile, ma non era specificato quando ho fatto l'ordine e ne avrei urgenza, sapendo che non lo avevate a stock magari avrei fatto diversamente, cercate di rimediare velocizzando al massimo l'invio, altrimenti non vedo come posso essere accettabilmente soddisfatto”

Posted 1 month ago

“One of the two main VW places I use frequently. I do miss being able to speak to the parts centre in person, I would use Heritage parts more if there was a human I could talk to.”

Posted 1 month ago

“Precio del repuesto bien . Gastos de envío desorbitados. Más gastos fe aduanas. Casi 90€ la broma”

Posted 1 month ago

“My buying experience with heritage is a mixed bag. Several years ago the experience was good when the phone lines were open you could phone, discuss the parts wanted and get them within the next couple of days. Now even though I use part numbers the last couple of orders have had a mix of the right and wrong parts. Again previously you could ring and arrange a return, now with email the only option it takes to long. Finally my last order took nearly a fortnight to arrive, again this has happened several time. All this now makes AUTODOC my first option for parts where previously it was heratage.”

Posted 1 month ago

“Heritage has most well known parts and brands but don’t like the back orders part or the setup . I found their communication lacking on dispatch and wait times . On another note posting is free and quick .”

Posted 2 months ago

“The product ordered wasn’t a match the fault of my car restorer who advised on which part to order. The email ordering process was not very intuitive but got there in the end.A phone call would have helped greatly. Staff member helpful and did his best.”

Posted 2 months ago

“The biggest issue I have is you are very slow to ship orders compared to for example custom and commercial. I place an order with them anytime before close of play and they ship it same day / evening with confirmation email and courier details APC and I get the parts the next day and shipping cost to me is cheaper than you guys. So summary you are slow service and expensive shipping in my opinion.”

Posted 2 months ago

“Shipping price was expensive. Product could have gone in a envelope to be shipped and would of cost less than $6 instead of the $30 I got charged.”

Posted 2 months ago

“El producto bueno, el plazo de entrega malo, el currier malisimo. DHL parcel no entrega, no es posible contactar con ellos. De haber sabido que la entrega era por DHL parcel no lo hubiese comprado, es mas mientras el currier sea este no voy a comprar nada mas. Saludos”

Posted 2 months ago

“All parts as described but delivery times are long eg to Ireland”

Posted 2 months ago

“Der Support war schnell und freundlich, jedoch war die Lieferzeit mit über einem Monat viel zu lange und das bestellte Rahmenkopf Bodenblech für den VW Käfer war nur für frühere Modelle, was für mich - wie die extrem lange Lieferzeit - bei der Bestellung nicht ersichtlich war.”

Posted 2 months ago

“I bought a part that cost $45.00 and shipping was $45.00. The part fit into a small envelope, letter size. Now I avoid ordering from Heritage because of the rediculace amount for shipping. Acually the part wasn't worth $45.00. It was a small rubber seal around the oil cooler openning. But, I do understand parts for the type 4 motor aren't redily available like they used to be.”

Posted 2 months ago

“Sto aspettando ancora il bulbo che ho acquistato da voi a dicembre.”

Posted 2 months ago

“I still didn't receive my steering wheel AC400116 - Steering Wheel, Wood, 9 Rivets, Black, 3 Slot, 9 bolt, 380mm Order #WEBXU191223000063086 Could you please update me about it please Thanks”

Posted 3 months ago

Hi Thomas I am sorry for the delay, you have an open enquiry on our system #379822. I have chased this up for you, as my colleague mentioned there had been a delay in our stock transfer. The item was booked back into stock today, so I have asked our warehouse staff to dispatch it for you tomorrow.

Posted 3 months ago

“I’m happy that I eventually got the parts I ordered, they were in good condition and reasonably priced. However, when ordering, it stated they were on back order with a 5 week wait. It ended up being nearly 3 months. I did get vague updates, but only when I chased them. Disappointed that updates were not offered when delays were known. My vehicle ended up being off the road for a considerable time longer than anticipated and I could not plan for repairs until I had a clear idea of when parts would arrive.”

Posted 3 months ago

“The adress is never correct or complete. I don’t know why is modified. Always having problems for the delivery.”

Posted 3 months ago

“Laut Internet alles verfügbar. Dann hat Patrick alles bestellt Auspuff war schnell da. Aber die Heitzbirne da warte ich immer noch drauf. Traurig 😞 Aber langsam benötige ich die Sachen. Lg”

Posted 3 months ago

“Great source of spares and accessories for my 1978 VW Beetle. Good range, great delivery, great refund service. However, on a couple of occasions recently, I needed to speak to a sales assistant for their expertise in choosing the correct items. But unfortunately, you no longer have them. As a result, I bought elsewhere as they did have knowledgable sales staff to assist with my order. I know you save costs on this modern way but a lot of people with classic cars are like me - a little in the nature side.”

Posted 3 months ago

“Feels a bit Impersonal not having the shop anymore. Parts were good”

Posted 4 months ago

“È un mese che sto aspettando, e non ancora mi arriva nulla”

Posted 4 months ago

«
1
2
3
4
5
»

Heritage Parts Centre is rated 4.5 based on 12,452 reviews