Heritage Parts Centre Reviews

4.5 Rating 15,763 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Since Uk is not in the UE, the payment for customs clearence for shipment into the Czech Republic was steap. Not going to use your shop anymore. Sorry.”

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Posted 4 years ago

“Hermes/Myle the courier confirmed in writing delivery of my Heritage part would be 6th April. Their parcel tracking system did not work and my part was finally delivered one day late. Poor service.”

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Posted 4 years ago

“The first part of my order I revived quickly however the the second part of my order took 3 months to arrive, If I had known it was going to take 3 months I would have ordered from elsewhere.”

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Posted 4 years ago

“They never answer the in Australia Best to email or call England parts centre”

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Posted 4 years ago

“Hi Heritage. Parts The product I bought was a mirror for a beetle. It’s terrible quality but not your fault that’s all there is now!! The mirror came in time as I sold the car. I did however find that the estimate of 3 weeks to send from Sydney to Melbourne a long time and I wasn’t be using heritage again because if the wait times that they say”

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Posted 4 years ago

“A quick delivery of some parts, still awaiting the final items.”

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Posted 4 years ago

“I'll do a review when I eventually get my order.”

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Posted 4 years ago

“leider zum zweiten Mal nur eine Teillieferung erhalten”

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Posted 4 years ago

“Bought an item that was sold as a complete wiring loom. Some parts were missing (wiring to windscreen wipers) and no wiring diagram or labelling was included. When queried I was told that they didnt know why, but their supplier had said they didnt include wiring for the wiper motor. And that was that. And that no wiring diagram or labelling was included because it was copied from another loom, not made to a wiring diagram. And left me feeling belittled that I had asked.”

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Posted 4 years ago

“Shame part got sent out in ordinary post when I had paid for next day delivery but at least money was refunded without too much hassle”

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Posted 4 years ago

“I don't understand why it should take 9 days from order to shipping. And no feedback when the order was dispatched, only after I sent an email asking for an update.”

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Posted 4 years ago

Thanks for taking the time to review. I can see the item was on back order awaiting stock, when the order was placed. sorry for the delay.

Posted 4 years ago

“My order was sent to me with parts missing and just a note on the invoice, which looked 'standard', not personalised, saying parts to follow. I called to ask when and got an unfriendly, when we have them in stock, probably latter this month, but don't worry you haven't been charged. Personally that wasn't my concern, I need the parts. Heard nothing since Disappointing. Good prices though.”

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Posted 4 years ago

“They didnt have stock of the part I wanted the saving grace was that contacted me immediately”

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Posted 4 years ago

“Good to deal with but a small part was missed in delivery”

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Posted 4 years ago

“The chat facility on your site needs improvement. I was told to contact a telephone number as there was numerous things they couldn't do such as provide a tracking reference or make a refund.”

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Posted 4 years ago

“Not all parts are a good fit”

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Posted 4 years ago

“Bei meiner vorgängiger Bestellung war ich mit allem sehr zufrieden, auch mit der schnellen lieferung. Bei meiner nachfrage nach den passenden Teile für das Dach habe ich leider nie einen abschliessenden vorschlag erhalten. Leider waren gewisse teile ohne abbildung deshalb bin ich unsicher ob dies die richtigen sind. Gruss Markus”

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Posted 4 years ago

“Hallo, ich habe nur die linke Türaußenhaut bekommen. Wann wird die rechte Seite geliefert? Grüße Harald Küster”

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Posted 4 years ago

“Not great at all, told part would be available and then when chased up told there's no eta, then when calling to cancel I was told to wait for an email to confirm and in actual fact did not receive anything, and been awaiting refund that was supposed to be processed weeks earlier, only seem to email back when they feel like it,”

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Posted 4 years ago

“I found when using website looking for mk2golf parts found page jumping back when trying to scroll down to find part.”

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Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 15,763 reviews