Heritage Parts Centre Reviews

4.5 Rating 14,921 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Freight took a bit long”

Helpful Report

Posted 4 years ago

“The purchased item (front metal bumper) didn't have the expected holding clamps for Caravelle features (under-engine securityplate, A/C and cooling pipes etc.), so it had to be modified. That would be alright, if the paint wouldn't have come with scratches and already rusted dots on it. The bumper has to be modified in certain ways, no plug and play version.”

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Posted 4 years ago

“Some items are not equal than original so, the fitment is not totaly correct.”

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Posted 5 years ago

“Yes, the item arrived, but the packaging was Terrible..... 2 chrome trims in a plastic bag inside basically another plastic bag is not i would have expected from the other side of the world! I'm astounded they turned up not bent in half!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review and for your valuable feedback. I have sent the information to our despatch team to investigate. If of course something had arrived with damage, we would address the issue and organise replacements.

Posted 5 years ago

“ordered parts which were posted end of dec and still not arrived.. everyone else in uk seems to use dpd which is cheap and quick but you dont.. you sent via normal post.. very frustrating as needed parts but now have to wait as leave for usa on 15th.. am not here to sign if they now need me to sign for them..”

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Posted 5 years ago

“Not enough parts for" vintage" Beetles....Heritage parts is a bit of a nisnommer. While there has been an improvement , simple mechanical parts should be readily available and not have to go on special orders.”

Helpful Report

Posted 5 years ago

Hello Ronan Thanks for taking the time to review. Sorry if we didn’t have what you needed in stock, we are always working to improve our range and add more parts, so it would be really helpful if you could get in touch with more info.

Posted 5 years ago

“Goods not received as yet”

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Posted 5 years ago

“I ordered 4 pieces scrapers left outside/right inside and 4 pieces scrapers left inside/right outside, but i received 3 pieces scrapers left inside/ right outside and 5 pieces scrapers left outside/ right inside for vw golf mk1. How you can organise changing?”

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Posted 5 years ago

Thanks for taking the time to review, if you use the link below, this will enable you to return anything that isn't required. https://www.vwheritage.com/returns

Posted 5 years ago

“.............”

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Posted 5 years ago

“Its ok. The quality of the single headlamp grille is very average. A lot of the parts I wanted weren't in stock. Switch from DHL to TNT? Meant it took twice as long to get delivered. Prices are good.”

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Posted 5 years ago

“Honestly ... put my part on and it fell off the first drive ...never to be seen again ahahaha my bad I hope”

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Posted 5 years ago

Thanks for taking the time to review. Sorry, these trims parted company with the handle? These are a Genuine item, so the quality is very good.

Posted 5 years ago

“Parts are expensive, descriptions not always clear and can be difficult to find right part on website”

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Posted 5 years ago

“The buy’s proccess has been correct”

Helpful Report

Posted 5 years ago

“Great item and reasonably priced. The only problem was postage took forever (and it wasn't cheap) and I had to go to a distribution centre 10 kilometres from my house to pick it up when I paid for delivery. So in short, parts great, delivery not so much.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. I can see this was sent to you in Australia as a Royal Mail Tracked consignment. They would have left a card to say they had attempted delivery, much the same system as they use in the UK. Sorry, the collection address was a bit of a distance from your home address.

Posted 5 years ago

“Postage is absolute robbery. Probably wont use them again.”

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Posted 5 years ago

“I was so looking forward to getting this and fitting it to my 1974 Karmann Ghia. Unfortunately the mechanism is so stiff that it will not self cancel. This is a little upsetting.”

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Posted 5 years ago

Thanks for taking the time to review. If of course the item isn't operating as it should, we will happily have it back for a refund or exchange. If you formulate a return via the link below, we will rectify the issue. https://www.vwheritage.com/returns

Posted 5 years ago

“Do not always have the parts you need though country of origin clearly indicated, price is always a little higher too. I find the website difficult to search compared to other suppliers and delivery is slower. Parruzzi website and part selection preferable.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Good service good product good overall experience but I find the postage for small items is expensive. These days free postage is all over”

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Posted 5 years ago

Thanks for taking the time to review and for the valuable feedback. We do our best to stay as competitive as possible with both our national and international postage rates, we also offer free carriage on orders over £50.00 to the UK mainland.

Posted 5 years ago

“Sort of acceptable but you sent the wrong heater control knobs”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review. It looks like you have been sent 1991-95 Heater Control knobs, as per your order? If of course they are incorrect for any reason, please contact us via help@heritagepartscentre.com

Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,921 reviews