Heritage Parts Centre Reviews

4.5 Rating 14,917 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Not that happy. Still waiting for parts on my delivery and no update since weeks from you. Nicole Bangert”

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Posted 3 years ago

“Sent 1 out of 2 items, then took ages to follow up and send me replacements. Got them sorted but missed my spray date because of missing parts.”

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Posted 3 years ago

“Can I let you know when I get my stuff please.”

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Posted 3 years ago

“Still awaiting missing part from my order with you. Have emailed twice and no reply. Dermot Matthews.”

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Posted 3 years ago

“Still waiting for 2 parts I ordered over 6 weeks ago”

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Posted 3 years ago

“Haven’t had my parts yet!!”

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Posted 3 years ago

“You got a lot of parts but pricing can be very high!”

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Posted 3 years ago

“Hi it depends on how long delivery time you have now last it was three weeks and it is not acceptable greetings Peter Tesarz”

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Posted 3 years ago

“My order was wrong mistakes happen I know. No problem however it took abit too long as I needed the part asap. I was three short on my order. It held up my project. Just double check each order each time.”

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Posted 3 years ago

“the order arrived quickly however there is a problem with the fuel sender that arrived it is too long. the one needed will suit a tank max depth of 180mm the one received is for a tank 280 deep. Please see the photos attached. Regards Mick Beehag”

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Posted 3 years ago

“Unfortunately order delivered was not complete and one of brake pads ordered did not arrive as result holding up replacements of rear brakes.”

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Posted 3 years ago

“Hi Guys.. Still awaiting my order delivery so I cannot yet comment on and/or review just yet Thanks Ahmed”

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Posted 3 years ago

“I have used Heritage parts for years, never had an issue, last month I placed 2 orders, the 1st order bits that were in stock arrived, but 2nd order hasn't arrived, some stuff I knew were on back order, but some bits were instock. It sounds like the order has got lost and I'm struggling to get and update on the issue, I have emailed and called, but yet to hear back.”

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Posted 3 years ago

“Please make it clearer on your site when a part is out of stock. this has caused me a very big problem previously with you. No complaints otherwise”

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Posted 3 years ago

“Since Uk is not in the UE, the payment for customs clearence for shipment into the Czech Republic was steap. Not going to use your shop anymore. Sorry.”

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Posted 3 years ago

“Hermes/Myle the courier confirmed in writing delivery of my Heritage part would be 6th April. Their parcel tracking system did not work and my part was finally delivered one day late. Poor service.”

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Posted 4 years ago

“The first part of my order I revived quickly however the the second part of my order took 3 months to arrive, If I had known it was going to take 3 months I would have ordered from elsewhere.”

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Posted 4 years ago

“They never answer the in Australia Best to email or call England parts centre”

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Posted 4 years ago

“Hi Heritage. Parts The product I bought was a mirror for a beetle. It’s terrible quality but not your fault that’s all there is now!! The mirror came in time as I sold the car. I did however find that the estimate of 3 weeks to send from Sydney to Melbourne a long time and I wasn’t be using heritage again because if the wait times that they say”

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Posted 4 years ago

“A quick delivery of some parts, still awaiting the final items.”

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Posted 4 years ago

Heritage Parts Centre is rated 4.5 based on 14,917 reviews