Heritage Parts Centre Reviews

4.5 Rating 15,763 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 headlamps, one arrived within days and one is due this week. No further correspondence which is rather worrying!”

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Posted 3 years ago

“Well not really to pleased with how long it takes for an oil filter to be available. This is a simple component and important part that should be in stock all the time. It’s delaying me from getting an oil change.”

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Posted 3 years ago

“I don't know how you have done yet. I haven't received my order”

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Posted 3 years ago

“Good parts, good customer service shipping time could have been quicker but overall satisfied”

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Posted 3 years ago

“Poulie de super qualité rien à dire 👍seul Bmole la livraison,Beaucoup trop longue 3 semaines pour la recevoir . Bonne réactivité question SAV . Pour sa 4 étoiles ⭐️.”

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Posted 3 years ago

“i had a 3 clip gear-change top gear cap for my mark 4 golf and got a 4 clip one, broke off clips and stuck it on . Looks good now, to much hassle and postage to send back.”

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Posted 3 years ago

“Not that happy. Still waiting for parts on my delivery and no update since weeks from you. Nicole Bangert”

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Posted 3 years ago

“Sent 1 out of 2 items, then took ages to follow up and send me replacements. Got them sorted but missed my spray date because of missing parts.”

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Posted 3 years ago

“Can I let you know when I get my stuff please.”

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Posted 3 years ago

“Still awaiting missing part from my order with you. Have emailed twice and no reply. Dermot Matthews.”

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Posted 3 years ago

“Still waiting for 2 parts I ordered over 6 weeks ago”

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Posted 3 years ago

“Haven’t had my parts yet!!”

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Posted 3 years ago

“You got a lot of parts but pricing can be very high!”

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Posted 3 years ago

“Hi it depends on how long delivery time you have now last it was three weeks and it is not acceptable greetings Peter Tesarz”

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Posted 3 years ago

“My order was wrong mistakes happen I know. No problem however it took abit too long as I needed the part asap. I was three short on my order. It held up my project. Just double check each order each time.”

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Posted 3 years ago

“the order arrived quickly however there is a problem with the fuel sender that arrived it is too long. the one needed will suit a tank max depth of 180mm the one received is for a tank 280 deep. Please see the photos attached. Regards Mick Beehag”

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Posted 3 years ago

“Unfortunately order delivered was not complete and one of brake pads ordered did not arrive as result holding up replacements of rear brakes.”

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Posted 3 years ago

“Hi Guys.. Still awaiting my order delivery so I cannot yet comment on and/or review just yet Thanks Ahmed”

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Posted 3 years ago

“I have used Heritage parts for years, never had an issue, last month I placed 2 orders, the 1st order bits that were in stock arrived, but 2nd order hasn't arrived, some stuff I knew were on back order, but some bits were instock. It sounds like the order has got lost and I'm struggling to get and update on the issue, I have emailed and called, but yet to hear back.”

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Posted 3 years ago

“Please make it clearer on your site when a part is out of stock. this has caused me a very big problem previously with you. No complaints otherwise”

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Posted 3 years ago

Heritage Parts Centre is rated 4.5 based on 15,763 reviews