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Heritage Parts Centre Reviews

4.5 Rating 12,426 Reviews

89 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,426 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

Seamus Connolly

Heritage Parts Centre 5 star review on 16th April 2024

Heritage Parts Centre 5 star review on 11th April 2024

Heritage Parts Centre 5 star review on 8th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 7th April 2024

Heritage Parts Centre 5 star review on 6th April 2024

980

Anonymous

Anonymous // 01/01/2019

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inglese

“I ordered a set of FRONT disc pads, and I got rear, that are the wrong size. I ordered a pair of shocks 6 weeks ago. So, at the moment, I am having the hassle of sending the wrong parts back and unable to test the front suspension properly. This is setting my project back a bit.”

Posted 6 months ago

“Versandzeit lang Teile ohne Beschreibung/Anleitung Fensterheber versenkt Scheibe nicht ganz also nicht mit original vergleichbar”

Posted 6 months ago

Sehr geehrter Herr es tut mir leid zu hören, dass die Versandzeiten und die Produkte nicht zu Ihrer Zufriedenheit waren. Bitte kontaktieren Sie uns über help@heritagepartscentre.com, damit wir Ihnen helfen können, Ihre Probleme zu lösen.

Posted 6 months ago

“Still haven't received them.”

Posted 6 months ago

“Still haven't received this yet was told it will be here in October”

Posted 6 months ago

“I do wish that you would put reference part numbers for different manufacturers on the description of sensors and other products, so people know if it is the right sensor for that vehicle. Many thanks”

Posted 6 months ago

Hi Steve Thank you for the feedback, we have passed this information on to our product team.

Posted 6 months ago

“Item never shipped, chased up for couple of weeks with courier (using tracking number provided) only to be informed that item had not been received from supplier… Tax calc on invoice confusing. Although purchased from your EU hub and paid in euro I was still charge import fees… Very disappointing experience, eventually requested refund and purchased items from another supplier…..”

Posted 6 months ago

Thank you for taking the time to share your experience with us. We are sorry to hear that your recent purchase was not delivered as it should have been and that the import fees were unexpectedly high. We understand your disappointment and certainly regret that things did not work out in the way we had hoped.

Posted 6 months ago

“Por el momento no hemos recibido los retrovisores, gracias”

Posted 6 months ago

“No hemos recibido por el momento la palanca”

Posted 6 months ago

“Can't rate properly. Still waiting to receive these.”

Posted 7 months ago

“You can’t talk to anyone on the phone anymore. This meant that I ended up ordering the wrong part. Refund was fast and sending the goods back was pretty easy but it’s much easier buying from companies you can talk to. I’ve bought a lot from Heritage in the past but I’m afraid their competitors now get my money”

Posted 7 months ago

Hi Richard I am sorry about this, in future do please check with us via help@heritagepartscentre.com if you are unsure about the correct part to order. We have a team of enthusiasts ready to help you in business hours Monday to Friday. I understand it is frustrating to send an email, but we have found our team give faster and more accurate responses this way.

Posted 7 months ago

“Exhaust was poor quality Empi China sucks the return process isn’t easy so ended up re selling the exhaust for a loss!”

Posted 7 months ago

Hi Neil Sorry to hear this, we are always reviewing quality issues with our suppliers so I will pass this feedback on to our quality control team.

Posted 7 months ago

“Parts are always damaged or scratched”

Posted 7 months ago

Hi John, sorry to hear this. I can't see any communications to our help team on this issue, do reach out to us via help@heritagepartscentre.com and we will look into this for you. We are constantly reviewing our couriers and packing methods so would value your feedback.

Posted 6 months ago

“Waited 12 weeks for a part to come in stock. When it came to the date no communication. I emailed heritage to be told will be another 9 weeks. My hole project has been put in hold and no communication with customer at all”

Posted 7 months ago

Hello, Thank you for taking the time to provide us with your feedback. We understand how frustrating it can be when projects are put on hold due to not receiving a part in a timely manner.

Posted 7 months ago

“Whilst the quality of product has been Great, I am deeply disappointment with shipment handling and Customer service. My Order has been partially fulfilled, actually duplicated from the parts that were delivered, and a month later the outstanding order is still not being shipped with no advice on when order will be complete.”

Posted 7 months ago

Hello Shaheed, Thank you very much for your feedback. I can see your issue is being looked in, you will receive an update shortly.

Posted 7 months ago

“I was given a discount code for being a new customer,entered the code on the first purchase to then discover the code didn't work. I queried this with "customer services",but never got a reply. I doubt I'll be using this company in future.”

Posted 7 months ago

“No puedo opinar sigo sin recibir el producto”

Posted 7 months ago

Hola Juan, Gracias por tus comentarios. Si todavía está esperando recibir su pedido, contáctenos en help@heritagepartscentre.com

Posted 7 months ago

“Wrong part was sent after I contacted Heritage to check Unfortunately you can no longer call anyone On-line only Not good at all Very disappointed with what used to be 1st class service How do I get a refund please? Hunan contact please?????”

Posted 8 months ago

Hi Jonathan I am sorry to hear of your experience, I can see one of my colleagues has given you details on how make a return for refund.

Posted 7 months ago

“Given a choice I wouldn’t use Heritage, no one has a clue on Aircooled stuff, you can’t speak to anyone on the phone and you seem to have cornered the market on parts which are usually out of stock or poor quality.”

Posted 8 months ago

Hi Lee Sorry to hear of your disappointment, we are always striving to find more suppliers on the air cooled side of the business. I'm sure you can appreciate that suppliers and manufacturers of these parts are fast becoming few and far between, but rest assured we are constantly working on finding more suppliers so we can keep stock levels up. Our tech team are always happy to help and we have several air cooled enthusiasts ready to help you with any questions in business hours Monday to Friday.

Posted 7 months ago

“Products delivered correctly. Unfortunately, there was no communication about when the delivery would be made and subsequent enquiries were answered after the delivery had been made. Technical support is also very poor with questions going unanswered. For classic VW products, choice of suppliers is very limited so you have to accept that poor customer service will be part of dealing with Heritage Parts”

Posted 8 months ago

Hi Andrew Thank you for your feedback, as part of our ongoing quest to improve our customer coms and customer journey I have looked into this for you. I cannot see any emails regarding any technical questions regarding the order and you enquired as to a delivery estimate on the day that delivery occurred which we answered after following up with the courier. Your order was delivered in the standard delivery timeframe. Please do feedback with the issues you've encountered as to technical questions via help@heritagepartscentre.com, as I said I cannot see any email traffic under this email address but there may be some emails for me to review and help resolve if you used a different email account for these questions?

Posted 8 months ago

“Received on item right away. Waiting for a month now on the second item. Hope it comes soon.”

Posted 8 months ago

Hi there I can see that my colleague previously advised you about the lead time on this item, I am happy to say that is is now back on stock and will be dispatched to you in the next 24-48 hours.

Posted 8 months ago

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Heritage Parts Centre is rated 4.5 based on 12,426 reviews