Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 24th April 2024

984

Anonymous

Anonymous // 01/01/2019

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inglese

“Disappointing”

Helpful Report

Posted 4 months ago

Hi I am sorry to hear this, please reach out to us via help@heritagepartscentre.com so we can see how we can help you.

Posted 4 months ago

“I’ disappointed as I bought a part which was in stock by the moment when I made the purchase but I haven’t still have it because it was sold out. If I would known this before I made the order, I would have bought the part from somewhere else, where it would be in stock for free. This sucks to wait for the part and you don’t even have a due date for the part to be restocked.”

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Posted 4 months ago

“Segumiento del pedido”

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Posted 4 months ago

“Our part arrived in tact and in a Jiffy bag. The only thing that bugged me was the cost of the postage which was £20. I live on the Isle of Man but we use Royal Mail and if I’d sent the same part from here special delivery it wouldn’t have cost as much.”

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Posted 4 months ago

“Hallo, eigentlich hat soweit alles gut funktioniert, bis auf das mir noch der bestellte Ölmeßstab fehlt.”

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Posted 4 months ago

“Parts arrived, a day late, paid for next day, and also they arrived in a ludicrous sized box. Wasn’t to impressed, Usually can’t fault Heritage.”

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Posted 5 months ago

“Some of the images are either not posted or are uncertain about what they represent. Just giving my feedback on my recent shop today. As an example, your voltage regulators for early MK1 Golf show a used part, with no brushes in it. Are brushes included? On ir cleaners for early VW Golf mk1, there are larger ones and the smaller versions about half the size ones we use in Australia are similar to the shallow GTi version. It's very difficult to pick the right one in the absence of a part number. Maybe you could include an image of the various air cleaners the same unit is fitted or maybe it would help to also include the basic dimensions so if the customer has an example the size will be a good indicator of the correct one, or even interchangeablity. I have tried to do my homework and order a couple I hope are correct. Fingers crossed. Also, how come I can order something in the order of 15 kilos over $250 and not get charged postage? Yet something slightly larger like a pair of front floor halves plus a few other parts valued at $250 plus and get a mandated fixed charge of $333 odd dollars. Do you offer a pro-rata rate for shipping on the larger but lighter parts? I'm not bitching or anything like that, just giving what I hope is constructive criticism.”

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Posted 5 months ago

“das Paket kam stark beschädigt an der Zusteller hat es vor die Tür gelegt + ist weggelaufen ! bitte Paketdienst WECHSELN / ANDEREN beauftragen ! Inhalt ZUFÄLLIG nicht beschädigt ( weil nicht besonders empfindlich )”

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Posted 5 months ago

“Alles gut, gerne wieder!”

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Posted 5 months ago

“Meine Bestellung ist in zwei Sendungen gemacht.Die erste war schnell und gut.Auf die zweite warte ich noch. Ich denke das Sie in einer oder zwei Wochen bei mir ist. Sonst bin ich zufrieden danke.”

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Posted 5 months ago

“alles ok, aber der preis ist sehr hoch”

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Posted 5 months ago

“I cannot find your phone number I paid 51 pound for oil on 7 10 2023 that is on my bank statement but I have not received the oil can you phone me on 07999943043”

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Posted 5 months ago

Hi Maurice, I can see my colleagues have sorted this out for you now and got the item you selected for collection dealt with by way of delivery. Thank you for choosing Heritage Parts Centre.

Posted 5 months ago

“Schneller Versand Jedoch , ist die bestellte Ware bei nicht 100% Dicht. Dennoch zufrieden”

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Posted 5 months ago

“It would be nice to be able to chat to someone on the phone,”

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Posted 5 months ago

Hi Nigel! Thank you so much for your feedback about Heritage Parts Centre! We appreciate all feedback from our valued customers.

Posted 5 months ago

“Tempi di preparazione merce troppo lunghi ,spese di spedizioni troppo costose”

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Posted 5 months ago

Grazie mille per il vostro feedback. Ci scusiamo per il ritardo.

Posted 5 months ago

“Slow delivery times. Took 5 working days.”

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Posted 5 months ago

Thank you for your feedback. We offer Express delivery options nationally if you wish to receive orders quicker.

Posted 5 months ago

“Used a few times now over the past weeks. Good selection of part's but let down by incorrect dispatched item's incorrectly packaged. Needs a wee bit more checking at dispatch.”

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Posted 5 months ago

Thank you for the feedback Stephen! We will feed this back to the relevant departments.

Posted 5 months ago

“This may not be your fault. The VW gas tank cap (60 mm) that I ordered did not work on my gas tank stem. It would not close over the top of the gas tank stem.”

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Posted 6 months ago

Thank you for the feedback Thomas, we really appreciate it.

Posted 5 months ago

“La pieza pedida es correcta,pero no asi la informacion de la entrega ni el seguimiento del paquete,no es normal que tarde practicamente 1 mes en llegar y que no consigas saber si llegara algun dia,es una lastima pues lo que cobran por el envio es una cantidad que casi iguala el precio de la pieza”

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Posted 6 months ago

Gracias por los comentarios José, es muy apreciado. La entrega no debería tardar 1 mes, esto se comunicará al mensajero. El costo de envío se basa en el peso del pedido y existe un cargo de envío mínimo para todos los pedidos.

Posted 5 months ago

“Ordered several items, good delivery however the main item is faulty so will have to return. Bit disappointed as car should now be on the road so has delayed things.”

Helpful Report

Posted 6 months ago

Hi Vanessa We are very sorry to hear this. Do reach out to us via help@heritagepartscentre.com or go to www.heritagepartscentre.com/uk/returns so we can help sort this out for you.

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 12,456 reviews