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Heritage Parts Centre Reviews

4.5 Rating 16,736 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
34,626
 Metrics Info
4.5
Based on 16,736 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Colin
Verified Buyer
“Parts arrived as advertised.fast efficient service”
Helpful Report
Posted 1 year ago
Gerard
Verified Buyer
“Parts were as described and of good quality. Delivered quickly, on time.”
Helpful Report
Posted 1 year ago
Charles CLAPHAM
Verified Buyer
“Helpful regarding parts advice. Good products.”
Helpful Report
Posted 1 year ago
Eamonn Walsh
Verified Buyer
“I've been using Heritage parts centre for years now, and have always thought the service was great, but as of the last few orders I've placed the communication has been terrible, I only get confirmation of an order, then confirmation of dispatch and then on the day of delivery I get told what time the delivery will arrive, I live in a rural area, so always need to rush around to organise someone to be at home to receive the order as the courier will not leave it. Communication before the delivery day would be helpful”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good quality parts, all as described and delivered quickly.”
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Posted 1 year ago
Iain
Verified Buyer
“Turned up on time as per order”
Helpful Report
Posted 1 year ago
Siva Thillainath
Verified Buyer
“Hi. I am helping a friend do up a 1972 Type 3. I purchased the door lock and ignition set but all I could use out of it were the key barrels from the door handles as they were not compactible with the existing door handles. The internals of the new handles didnt even touch the plate that opens the door.”
Helpful Report
Posted 1 year ago
Hi Siva, I can see that you have been emailing our team via help@heritagepartscentre.com, that is the best place to gain advice and help in resolving your issue.
Posted 11 months ago
Ian
Verified Buyer
“Great and easy to deal with quick delivery”
Helpful Report
Posted 1 year ago
David Delgado Sanchez
Verified Buyer
“Calidad excelente de los retrovisores”
Helpful Report
Posted 1 year ago
Brian Cottell
Verified Buyer
“Very professional and reliable service”
Helpful Report
Posted 1 year ago
Massimo
Verified Buyer
“Ottimo rapporto qualità/prezzo. Il minimo problema risolto immediatamente grazie a personale competente e cortese”
Helpful Report
Posted 1 year ago
Joe
Verified Buyer
“I keep getting un-asked for mailshots asking me to write a review! It's a bit annoying. I haven't done so as of yet, but, considering is getting to the stage where it feels like MARKETING HARASSMENT & PESTERING, here's my review.. of the wind deflectors was damaged.. I'm also a bit baffled, the cabin carpet I ordered, I cannot understand for the life of me why it was folded twice and was left a serious indentation in the middle of it?? Surely anyone with a little bit of common sense would have just rolled it up and put it into a box. It's a shame because I spend in the region of €120,000 a year on upgrades and parts for Transporters. It's all about the money these days and nothing else.”
Helpful Report
Posted 1 year ago
Hi Joe, sorry to hear this. Do please reach our to our customer service team via help@heritagepartscentre.com so they might look into this for you. I can see emails from you regarding the delivery but none regarding the issues post-delivery.
Posted 11 months ago
Joel
Verified Buyer
“Parts came faster than I thought they would especially saying as I'm in Florida.”
Helpful Report
Posted 1 year ago
Shaun
Verified Buyer
“Good replacement repair kit at a good price and grat service”
Helpful Report
Posted 1 year ago
Adrian
Verified Buyer
“Quick and easy to purchase, good quality products good fit.”
Helpful Report
Posted 1 year ago
GREG
Verified Buyer
“Exellent service!!!”
Helpful Report
Posted 1 year ago
Sadie
Verified Buyer
“Delivered on time and well packaged, thank you.”
Helpful Report
Posted 1 year ago
Christopher Brawn
Verified Buyer
“Hi Sorry for the 4 star review, but I find it harder ordering parts from you nowadays and my last order went to another vendor who'm I could talk to as there was two different parts avaliable and wanted to make sure I had the right one. I am afraid an email response within 24 hours is no good to me and then back and forth etc . My last purchase was sent out very quickly indeed though, so very pleased with that service. I know exactly what I needed there and did not need any advice on that occasion. That was great service, thank you.”
Helpful Report
Posted 1 year ago
Hi Christopher, we now have a technical hotline open 9-1pm (GMT) Monday-Friday to assist with more detailed product and vehicle-based enquiries. Our team can be reached on +44 1273 444000. Please note that this service is not for parcel tracking, placing orders, or paying for parts - that is still best done online, or via our email support team help@heritagepartscentre.com
Posted 1 year ago
Mark
Verified Buyer
“All good. Everything as expected. Arrived in a timely manner”
Helpful Report
Posted 1 year ago
Kevin
Verified Buyer
“Good service as usuall just let down by courier”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 16,736 reviews
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