Heritage Parts Centre Reviews

4.5 Rating 15,764 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“The first item sent came broken as it wasn’t packed in the best way possible. I then returned it and had another sent. The new one came in the same type of packaging which I was disappointed to see and there was also a small scratch on it. However, delivery was fast and returning the item was simple and easy.”

Helpful Report

Posted 6 years ago

“I ordered drive shaft seal for Mk3 Gti and didn't fit, wrong size”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. We will of course have the item back for a refund if found to be incorrect.

Posted 6 years ago

“Good to know that a place exists where I can get parts for our VW...but they are NOT cheap, I guess that is sadly what to expect on a limited market...”

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Posted 6 years ago

“Got the parts in super quick time , one of the parts was wrong , still waiting to get that corrected , in fairness I'm being emailed about it , but haven't seen anything positive yet , I hope I do , it's a great parts list good pricing and quick delivery time”

Helpful Report

Posted 6 years ago

“Parts arrived promptly and customer service was excellent to send out two replacements because the original and first replacement headlight arrived broken. Clearly the packing department needs improvement!”

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Posted 6 years ago

Glad the replacements have arrived. Sadly, items that involve glass can be susceptible to damage with the courier no matter how well they are packed.

Posted 6 years ago

“parts were good but packaging poor combined with courier throwing package around parts were damaged would i use Heritage again NO”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Sorry, if you've had issues with the delivery, if the goods have arrived with damage, please let us know so we can rectify the problem.

Posted 6 years ago

“No complaint's on parts- they are of the usual quality; was a bit disappointed that I paid extra for next day delivery and didn't receive my goods until two days later.”

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Posted 6 years ago

“just a bit disappointed that when placing an order online, it is taking over 3 days to dispatch. I ordered parts on Monday and still not dispatched. You are selling in austarlia and guarantee quick turn around, but it is taking over 10 days”

Helpful Report

Posted 6 years ago

Thanks for the feedback. Our Free Carriage to Australia from the UK, is usually very rapid, normally 5-6 working days. It looks like your consignment fell over a weekend, hence slowing things down slightly. Sorry if we haven't met your timescale for delivery on this occasion.

Posted 6 years ago

“Ok, good for parts that are unavailable elsewhere but you pay a premium and delivery times and depatch times are poor”

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Posted 6 years ago

Thanks for taking the time to review. We always try and stay as competitive as possible in terms of price and availability.

Posted 6 years ago

“Price of shipping is to high”

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Posted 6 years ago

Thanks for reviewing. We always try and stay as competitive as possible when sending goods to International destinations.

Posted 6 years ago

“Found Parts delivered ok, parts Little poor quality. Maybe not Heritage fault, can come from supplier to them.”

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Posted 6 years ago

Thanks for taking the time to review. I have checked and the Running Board Mats you have ordered are Genuine Volkswagen items.

Posted 6 years ago

“Glad I bought two because they don't match the lecture of my original.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. We will of course have these back if they are not correct or a match. If you can contact our customer service department, we will organise replacements or a refund.

Posted 6 years ago

“The range, prices, service and delivery time was great. However, the packaging was disappointing. The 4x shock absorbers were packed underneath the 2x heavy disk rotors with no padding, resulting in damaged shockers. I would have packed the heavy items in the bottom if the carton and the fragile items on top.... 3 stars”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Apologies for the damage in transit, I will have one of our Customer Service team contact you shortly.

Posted 6 years ago

“Postage for excessive 4 washers”

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Posted 6 years ago

Thanks for taking the time to review. We don't have a minimum order value, only a minimum postage charge. Collection from our counter in West Sussex is also an option.

Posted 6 years ago

“Hi, there is door seal missing ! inside seal. All the other parts ok. Best ragards, João Gonçalves JDGWorks”

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Posted 7 years ago

Thanks for reviewing. It looks like the issue you had has now been rectified.

Posted 6 years ago

“Item received within a couple of days but the item was delivered to my husbands work but was just left in the yard if somebody hadn't seen him my husband wouldn't have known it was there”

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Posted 7 years ago

Sorry about the confusion with delivery. Our couriers are contracted to obtain a signature unless instructed otherwise by the recipient.

Posted 6 years ago

“All good”

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Posted 7 years ago

thanks for taking the time to review your purchase.

Posted 6 years ago

“Buying online is good and fast. Shopping at their "shop" is a very slow experience. I 've been there three times and every time, there's only one staff member serving the customers. There is nothing on display, so everything has to be picked up from behind the shop - which taks a long time. Bring a cup of coffee and charge your phone for surfing. You'll be spending some time there doing absolutely nothing.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review us. We are sorry you had to wait around while other people are served, we will always do our best to get a second sales person to serve if they are not already on the phone in the Sales Office. We are happy to show you items from the warehouse, but with currently over twenty two thousand lines, we are unable to display everything in the shop. We also have the Click and Collect option if time is a factor.

Posted 7 years ago

“Found Parts cheaper elseware.”

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Posted 7 years ago

“No problem with vw. Dpd on the other hand. Paid for fast delivery. I got a email saying it would be a certain day and i would be notified in which hour. No notification. Went to the depot next day to find my parcel marked to be returned to vw heritage as the van driver said the company at the delivery address had moved. That is an absolute load of rubbish. They have been there for twenty years and are still there. Looks like the driver didnt even go there”

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Posted 7 years ago

Sorry about the problems encountered with the courier during this delivery.

Posted 6 years ago

Heritage Parts Centre is rated 4.5 based on 15,764 reviews