Heritage Parts Centre Reviews

4.5 Rating 14,923 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Bit slow shipping. Good quality on items”

Helpful Report

Posted 7 years ago

Thanks for reviewing, your feedback is important to us.

Posted 6 years ago

“Able to supply parts”

Helpful Report

Posted 7 years ago

“I will let you know when I have received my order, as it was sent to Austria first !!!!”

Helpful Report

Posted 7 years ago

Sorry about the problems experienced with your delivery.

Posted 6 years ago

“They had the parts I required but they weren't the cheapest.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review, your feedback is important to us. We o our best to stay as competitive as possible in terms of price and quality,

Posted 6 years ago

“They still owe me a part but have not updated me”

Helpful Report

Posted 7 years ago

If you can contact us we will look into the issue.

Posted 6 years ago

“I did get some of the parts I wanted”

Helpful Report

Posted 7 years ago

“The parts are always correct but delivery service is terrible - people have said delivery to Australia took 4 days, that’s on the other side of the planet, I live about 2 hours away at the very most and delivery takes just as long”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review, your feedback is important to us. Sorry if you have experienced issues with delivery.

Posted 6 years ago

“New wing ordered an was delivered all scratched photo supplied”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. If of course items are damaged, we will organise a replacement.

Posted 6 years ago

“Hi, Until now I didn't receive the order # WEBX120318571028 of 12 of march, you should tell what the expected date to receive the orders! Pedro Francisco”

Helpful Report

Posted 7 years ago

Thanks for your feedback, its important to us.

Posted 6 years ago

“poor quality of headrest covers mean I cant give a better reveiw”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. We will of course have these items back for a refund if you are not happy with the quality.

Posted 6 years ago

“Product delivered quickly - unfortunately it is made in China. So I don't expect it to last. For the money it should have been a genuine Hella part.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. Sadly the Genuine Hella version is no longer available from our suppliers, hence reproduction is the only alternative.

Posted 7 years ago

All of our items carry a 1 year warranty. Unfortunately this item is no longer available as a Genuine Hella part.

Posted 6 years ago

“Quick delivery but disappointed with delivery charges.”

Helpful Report

Posted 7 years ago

“Not really happy, ok with the product and your service but not the delivery, If you ask for a comment and I put that they can leave it with any neighbour and that is ignored then why ask. It is not an easy or pleasant experience having to go to my local sorting office makes the buying experience not so good. Don't have the same problems with other carriers only Royal Mail!”

Helpful Report

Posted 7 years ago

“Bought an EMPI exhaust that was badly packed, result = requires alignment 😞”

Helpful Report

Posted 7 years ago

“You supplied the product very quickly but the product also rusts very quickly. Chrome hub caps.”

Helpful Report

Posted 7 years ago

“I found they have a very helpfull team with pleanty of parts that i was unable to aquire , that i am Happy with , the cost to send it ? well i felt it was a little exspencive , mostly the exchange rate & our GST, I got the parts so it makes up for a lot , so no worrys here”

Heritage Parts Centre 3 star review on 14th February 2018

Helpful Report

Posted 7 years ago

“very helpful staff very understanding to sorted me out when I had made boo boo”

Helpful Report

Posted 7 years ago

“Price was good though product not good quality. You get what you pay for, which is a big problem now in the Vw classic parts world.”

Helpful Report

Posted 7 years ago

“Nothing really”

Helpful Report

Posted 7 years ago

“Managed to find the parts I wanted and process my order but frustrated that the gift vouchers I've been given always fail online.”

Helpful Report

Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,923 reviews