Heritage Parts Centre Reviews

4.5 Rating 15,764 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“The quality of the VW T4 body panels is poor. I expected more!”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. We always try to supply the best possible parts available to us, if the genuine is no longer available.

Posted 6 years ago

“ONLY FAULT SEEMS TO BE THE TIME TAKEN FOR DELIVERY”

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Posted 7 years ago

Thanks for taking the time to review. Sorry if your delivery wasn't as fast as expected.

Posted 6 years ago

Thanks for taking the time to review. Your feedback is important to us.

Posted 6 years ago

“€ 63,-- shipping coast are too high!!”

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Posted 7 years ago

Thanks for taking the time to review. We do our best to stay as competitive as possible when sending large items internationally.

Posted 6 years ago

“A wide selection to choose from but sometimes the reproduction quality could be better.”

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Posted 7 years ago

Thanks for reviewing. We do our best to supply the best possible reproduction items available to us.

Posted 6 years ago

“Order was processed quickly but had a lot of problems with dpd delivery company which these guys are using. Horrible. Got rescheduled delivery 3 times...”

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Posted 7 years ago

Thanks for taking the time to review. Apologies for the issues with delivery this time.

Posted 6 years ago

“Quick shipping customer service was good i have a 66 karmann ghia the striker plates weren't even close”

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Posted 7 years ago

Thanks for reviewing, your feedback is important to us.

Posted 6 years ago

“Bit slow shipping. Good quality on items”

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Posted 7 years ago

Thanks for reviewing, your feedback is important to us.

Posted 6 years ago

“Able to supply parts”

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Posted 7 years ago

“I will let you know when I have received my order, as it was sent to Austria first !!!!”

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Posted 7 years ago

Sorry about the problems experienced with your delivery.

Posted 6 years ago

“They had the parts I required but they weren't the cheapest.”

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Posted 7 years ago

Thanks for taking the time to review, your feedback is important to us. We o our best to stay as competitive as possible in terms of price and quality,

Posted 6 years ago

“They still owe me a part but have not updated me”

Helpful Report

Posted 7 years ago

If you can contact us we will look into the issue.

Posted 6 years ago

“I did get some of the parts I wanted”

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Posted 7 years ago

“The parts are always correct but delivery service is terrible - people have said delivery to Australia took 4 days, that’s on the other side of the planet, I live about 2 hours away at the very most and delivery takes just as long”

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Posted 7 years ago

Thanks for taking the time to review, your feedback is important to us. Sorry if you have experienced issues with delivery.

Posted 6 years ago

“New wing ordered an was delivered all scratched photo supplied”

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Posted 7 years ago

Thanks for taking the time to review. If of course items are damaged, we will organise a replacement.

Posted 6 years ago

“Hi, Until now I didn't receive the order # WEBX120318571028 of 12 of march, you should tell what the expected date to receive the orders! Pedro Francisco”

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Posted 7 years ago

Thanks for your feedback, its important to us.

Posted 6 years ago

“poor quality of headrest covers mean I cant give a better reveiw”

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Posted 7 years ago

Thanks for taking the time to review. We will of course have these items back for a refund if you are not happy with the quality.

Posted 6 years ago

“Product delivered quickly - unfortunately it is made in China. So I don't expect it to last. For the money it should have been a genuine Hella part.”

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Posted 7 years ago

Thanks for taking the time to review. Sadly the Genuine Hella version is no longer available from our suppliers, hence reproduction is the only alternative.

Posted 7 years ago

All of our items carry a 1 year warranty. Unfortunately this item is no longer available as a Genuine Hella part.

Posted 6 years ago

“Quick delivery but disappointed with delivery charges.”

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Posted 7 years ago

“Not really happy, ok with the product and your service but not the delivery, If you ask for a comment and I put that they can leave it with any neighbour and that is ignored then why ask. It is not an easy or pleasant experience having to go to my local sorting office makes the buying experience not so good. Don't have the same problems with other carriers only Royal Mail!”

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Posted 7 years ago

“Bought an EMPI exhaust that was badly packed, result = requires alignment 😞”

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Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 15,764 reviews