Heritage Parts Centre Reviews

4.5 Rating 14,924 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“service great discount on freightshocking”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review. I'm afraid shipping can be expensive to Australia from the UK, depending on what is purchased. It is however a very quick service, taking typically 5 days to deliver.

Posted 7 years ago

“Hi had to buy 2 seperate purchases and disappointed that ive been charged twice for delivery charge. Other than that your site is a godsend for classic car owners”

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Posted 7 years ago

Thanks for taking the time to review. We can only see one order on the system for you and one delivery charge? Was the other order under another name on a different day? Apologies if there has been some sort of error.

Posted 7 years ago

“Try all day on the black friday to get the 23% discount - But it diden't work, so I waited until today, and the 10% work. It's not a lot of money, but still :-) SørenR”

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Posted 7 years ago

“Fast action but bracket was different to order. Still works , just more of a fiddle to fit”

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Posted 7 years ago

“An acceptable website.”

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Posted 7 years ago

“Supplied parts ordered promptly. T25 grill fasteners are very expensive for what they are.”

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Posted 7 years ago

“Every item I view on the site is covered by a green "best seller" this is annoying as I have to click on each one to view.”

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Posted 7 years ago

“The website is really good. It is clear and easy to use. What let's the whole thing down is the incredibly slow and expensive postage. I have paid £13 for next day delivery for what amounts to a small envelope and even though I ordered before the cut off time on Thursday my package did not arrive till late afternoon on the Saturday. If you are in a rush (as I was) it would be better if you drive down and pick it up yourself.”

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Posted 7 years ago

Thanks for taking the time to review. Yes, we can see you placed an order before out cut off on a Thursday, this could have been with you on the Friday, but you picked the Saturday delivery option. The order was then sent on the Friday to be with you as you had asked on the Saturday. Sadly we have no control over the exact time a parcel will be delivered, it is determined by the delivery drivers route on the day.

Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Grate site except some of the parts I'm after for my polo are not listed under it, but found them in the mk1 golf section.”

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Posted 7 years ago

“I ordered a next day delivery on Friday which arrived on Monday. Need to indicate that you do not regard Saturday as a working day. Parts were scheduled to be exported on Saturday evening”

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Posted 7 years ago

Thanks for taking the time to review us. Sorry about the confusion with your order. At the checkout we do have a clickable option for a Saturday delivery costing £13.00 if parts are needed on a Saturday. Our Next Day service is between Monday to Friday.

Posted 7 years ago

“Dunno, only ordered it yesterday! The request for a review is a bit previous.”

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Posted 7 years ago

“I still do not receive my order and I do not know where it is arriving”

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Posted 7 years ago

“The online ordering was fine but I then waited for three days to hear news of when delivery / shipment would occur. DPD did not arrive on the day that they stated and then I received an email stating that this was due to me not being at home - I was in fact at home! (I had phoned DPD earlier to enquire where my delivery was and was told that "the driver has a problem but will be with you later tonight"). I then received another text confirming that delivery would be made the next day”

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Posted 7 years ago

“Ordered a right-side electric heated mirror for a LHD VW T4. On the good side, the product shipped from the UK to the west coast of the US in just a few days and DHL (shipper) had great tracking information available. Price was excellent at $80 USD total out the door for a product that is normally $200 at a VW dealer here. It is an aftermarket imitation though and you get what you pay for. It is correctly convex for distance reflection, but around the edges of the glass there is very noticeable distortion, almost to the level of distraction. The mechanism has a lot of play in it and so the mirror glass jiggles quite a bit at speed, also distracting. If you are in the US, it does not have the silly US-required "Objects in mirror are closer than they appear" text although I didn't expect it to have it either since it's a rest-of-world mirror. The rivet that holds the red locking tab was also protruding a bit, getting in the way of the mirror seating properly when unfolded so we had to squish it down a little to clear the plastic. All in all it's fine and it will get you by, but the product definitely reflects its low price. If there is a higher quality version from another manufacturer that can be had, even if a little pricier, it might be worth stocking that one instead.”

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Posted 7 years ago

“Fast delivery. Only 2 parts are sold on your website as Original VW but I get the brand JP delivered which is the biggest shit on the market. Looking at the boxes of these 2 parts it looks like they have made a lot of trips back and forth.”

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Posted 7 years ago

“I have received no emails regarding my purchase since I placed my order. kenmal1974@gmail.com”

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Posted 7 years ago

“Hi I purchase off this site regularly and will probably continue to do so. However I have always had an issue with your pricing on the website. If you are going to offer a 10% discount, eg for July, then it should be off everything. Items which have a 5% discount do not appear to receive the additional 5%. Just my observation.”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“It would be good if you total your customer when they go to my going to be dispatched as ordered my God last Friday and it's Tuesday today and still no notification of when my kids are going to be dispatched. Poor communication on your part !”

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Posted 7 years ago

Thanks for your review. It looks like your order was placed at approx. 7.00pm on a Friday evening. This order wouldn't have been processed until we returned to work on the Monday when it was despatched. The Free Carriage option that you opted for is a 2-3 day service meaning it would arrive mid-week. We do have a Guaranteed Next Working Day Service which is currently £6.00 which would arrive by the next working day, if the goods were needed rapidly. Hope that helps.

Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,924 reviews