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Heritage Parts Centre Reviews

4.5 Rating 15,228 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
32,218
 Metrics Info
4.5
Based on 15,228 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Anthony
Verified Buyer
“Excellent product, my question was answered quickly. Purchased with confidence. Great job đź‘Ťđź‘Ť”
Helpful Report
Posted 4 days ago
GIANFRANCO
Verified Buyer
“Buongiorno, ho ricevuto i ricambi, ma con grande rammarico non gli ho potuti utilizzare perchè non erano quelli giusti, perchè sul sito sono riportate informazioni sbagliate, in cui si dichiara che sono utilizzabili per diversi tipi di Golf compresa quella di mia proprietĂ  che è una Golf Cabrio Karmann di novembre 1989. Purtroppo non sono utilizzabili e aggiungo vi suggerisco di utilizzare altro corriere che non sia DHL. Ho speso quasi 50€.e non so cosa fare di questiricambi. Vi saluto cordialmente. Gianfranco ADAMO.”
Helpful Report
Posted 4 days ago
Siamo spiacenti di sentire questo problema, ma la invitiamo a contattare il nostro servizio clienti tramite help@heritagepartscentre.com in modo che possano esaminare la questione per lei.
Posted 16 hours ago
Anonym
Verified Buyer
“Alles bestens”
Helpful Report
Posted 4 days ago
George Basher
Verified Buyer
“As always, good quality, speedy delivery and better than another parts supplier.”
Helpful Report
Posted 4 days ago
Paul
Verified Buyer
“Used Heritage car parts on a couple of previous occasions for my Mk3 Volkswagon golf convertible and never had a problem. Correct parts have always been delivered. Good communication and tracking.”
Helpful Report
Posted 5 days ago
Ian
Verified Buyer
“All good, arrived before time”
Helpful Report
Posted 5 days ago
David Self
Verified Buyer
“Great service quality parts”
Helpful Report
Posted 5 days ago
James
Verified Buyer
“Good website prompt delivery . I will use again”
Helpful Report
Posted 5 days ago
Peter
Verified Buyer
“Iv emailed twice asking for an update on my order with no response I’m getting ready to ask for a refund”
Helpful Report
Posted 5 days ago
Hi Peter, we received an email from you on Tuesday asking about your order, which we replied to within 2 minutes. We had also emailed you previously in June after the order was placed, to warn you about the long lead time on the item in your order. Perhaps the emails are in your junk folder?
Posted 4 days ago
Lars Nielsens
Verified Buyer
“You just gave me an answer regarding the TUF Certificate, but I haven’t heard anything about the 5% discount- that I didn’t get when I ordered my suspension lift kit. How can I get a refund? Lars Nielsen”
Helpful Report
Posted 5 days ago
Hi Lars, please reach out to our customer service team who can advise you via help@heritagepartscentre.com. Usually the issue with discount codes is because the customer has checked out as a guest rather than logging into the website. Discount codes will only work when you are logged in.
Posted 4 days ago
Pekka
Verified Buyer
“Long delivery time, but due to factory delivery it was understood. Information good.”
Helpful Report
Posted 5 days ago
Anonym
Verified Buyer
“Das Teil hat gut gepaĂźt”
Helpful Report
Posted 5 days ago
Norman
Verified Buyer
“Returning customer , quick delivery and usual great service”
Helpful Report
Posted 5 days ago
Grahame
Verified Buyer
“Fast and efficient service. Quality part.”
Helpful Report
Posted 5 days ago
Mark
Verified Buyer
“Ordered a pair of door cards for a 964, although not immediately available they did arrive when they said they would, very well packaged and exactly what was needed. Good service, reasonably priced, and excellent component.”
Helpful Report
Posted 6 days ago
Matt Higgens
Verified Buyer
“Really good service, parts dispatched and arrived in good time. Unfortunately I'm in Australia and with the order over S1100 I coped a further $325 bill from dhl for their fees and aud taxs. More than I had expected, and will check for next time.”
Helpful Report
Posted 6 days ago
Gerard
Verified Buyer
“Awful uncontactable charlatans run by a grifter of failed businesses wheres my money”
Helpful Report
Posted 6 days ago
Hi Gerard, sorry to hear of your frustrations here. I am also sorry to contradict, but we did reply to all your messages. I will just reiterate that the delivery terms of next day deliveries are very clearly stated on the website and order confirmation - it is a next working day service, orders places after the Thursday cut off time will be delivered the following working day.
Posted 4 days ago
Michael.
Verified Buyer
“Schneller Service.”
Helpful Report
Posted 6 days ago
Axel
Verified Buyer
“Quick answer when asked about shipping, good prices and nice variety of products.”
Helpful Report
Posted 6 days ago
Roy Hallett
Verified Buyer
“I ordered a pair of sun visors for my 911 That arrived very quickly But they were wrong my mistake I bought the correct set and these were delivered very quickly too. My refund was sorted within the week Perfect service and quality parts”
Helpful Report
Posted 6 days ago
Heritage Parts Centre is rated 4.5 based on 15,228 reviews
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