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Heritage Parts Centre Reviews

4.5 Rating 16,627 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
34,323
 Metrics Info
4.5
Based on 16,627 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Oliver
Verified Buyer
“Schnelle und unkomplizierte Abwicklung. Lieferung zeitnah, Ersatzteile laut Beschreibung. Gerne wieder”
Helpful Report
Posted 1 week ago
JONATHAN RIVERA
Verified Buyer
“Excelente servicio y entrega súper rápida.”
Helpful Report
Posted 1 week ago
Carlos
Verified Buyer
“Tardaron muchísimo en servir el pedido Supuestamente había stock de todo, cosa que no fue cierta Y uno de los recambios no se sirivió: los clips estrechos Y las gomas de juntas de los capós ha resultado no ser la correcta”
Helpful Report
Posted 1 week ago
Paul
Verified Reviewer
“I needed this tiny inexpensive part urgently. I found it in stock at Heritage on 9 December 2025,and decided to order two for safety, and pay many times its value in carriage. It is now 12 January 2026, and the part has still not arrived. I contacted Heritage weeks ago, and they told me that I ordered on their U.K. site, and although in stock there, they ship from Europe, where there was no stock. I order parts from a number of companies, some in the U.K. and several in various European countries. Regardless where located, if an item is shown as in stock, I expect it to be shipped. There was no notification to say that it would be late. Recently, I received a message to say that it was now being shipped from the U.K. Around 25 deliveries from other companies (some in the U.K.) have all arrived on time, and another 3 are due today. Very disappointed!”
Helpful Report
Posted 2 weeks ago
Jan
Verified Buyer
“Alles super, aber die Lieferung hat etwas länger gedauert, da nicht bekannt war das die Teile aus UK kommen. Dafür war wiederum die Lieferzeit okay.”
Helpful Report
Posted 2 weeks ago
Corrado
Verified Buyer
“Salve,ad oggi 12 gennaio 2026 non ho ricevuto il mio ordine del 16.12.2025 nr. :0002157294.PD ,e al momento sono molto deluso”
Helpful Report
Posted 2 weeks ago
Mi dispiace. Abbiamo verificato che il tuo ordine è stato spedito e il tracciamento DHL indica che hanno tentato la consegna il 30 dicembre. Non hanno ricevuto alcuna risposta, quindi l'ordine è ancora presso di loro. Ti preghiamo di contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com affinché possano approfondire la questione.
Posted 2 weeks ago
אמיר שיימן
Verified Buyer
“very good”
Helpful Report
Posted 2 weeks ago
GROVES
Verified Buyer
“parts were perfect definatly use these guys again”
Helpful Report
Posted 2 weeks ago
Gian Salvo Canu
Verified Buyer
“Pezzo arrivato nei tempi previsti, tutto ok. Proffessionalita,e affidabilità.”
Helpful Report
Posted 2 weeks ago
Jürgen
Verified Buyer
“Danke, gerne wieder. Es ging schnell und mein GTI stand nicht lange fest. Vielen herzlichen Dank 😘”
Helpful Report
Posted 2 weeks ago
Kelly
Verified Buyer
“Fantastic product. Didn’t get a reply to a query about my order though”
Helpful Report
Posted 2 weeks ago
Edward
Verified Buyer
“Exactly what I wanted”
Helpful Report
Posted 2 weeks ago
Richard King
Verified Buyer
“Quick refund 👍”
Helpful Report
Posted 2 weeks ago
Javier RAPOSO BLANCO
Verified Reviewer
“Del producto tanto de la tapa del bote de liquido de frenos como de los discos de frenos no puedo opinar ya que a dia hoy 9 de enero aun no he recibido el producto desde el dia dos que salio de tienda. Un autentico desastre el transporte”
Helpful Report
Posted 2 weeks ago
Roger
Verified Buyer
“Great service again. Heritage honoured its 10% discount for signing up to their Newsletter i did last year. Made a big saving on my Bilstein struts and shocks plus bump stops nad covers. Delivered within 48hrs to my part of Cornwall. Certainly my number one part centre for future purchases.”
Helpful Report
Posted 2 weeks ago
Peter Chan
Verified Buyer
“Absolutely love working with them to sort out the parts for my bug! Reasonably priced, painless online ordering process and very quick to ship!”
Helpful Report
Posted 2 weeks ago
Marc Bringas
Verified Reviewer
“Está bien que haya disponibilidad de piezas que cuesta encontrar Lo que no tiene sentido es tener que esperar 2 meses pagando un gasto de envío tan alto.”
Helpful Report
Posted 2 weeks ago
Hola, Marc: Gracias por tu comentario. Muchos de nuestros artículos son productos bajo demanda que no se mantienen en stock en nuestros almacenes y, por lo tanto, tienen un plazo de entrega más largo, lo cual se indica en la página del producto. Los gastos de envío dependerán de tu ubicación y de los artículos que compres. Cobramos los gastos de envío de acuerdo con lo que nos cobran los transportistas por la entrega. Muchas gracias. HPC
Posted 6 days ago
Mario Lafarga
Verified Buyer
“Como siempre palabras y palabras pague minpedido y madie sabe donde esta sigo sin recibirlo”
Helpful Report
Posted 2 weeks ago
Lamentamos su experiencia, veo que mis compañeros le están enviando un pedido de sustitución.
Posted 2 weeks ago
Antony
Verified Buyer
“Very good indeed ,I wasn't expecting to get a part for a Discovery 1”
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Posted 2 weeks ago
Anonymous
Verified Buyer
“Exactly what I ordered and quick delivery”
Helpful Report
Posted 2 weeks ago
Heritage Parts Centre is rated 4.5 based on 16,627 reviews
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