Heritage Parts Centre Reviews

4.5 Rating 18,402 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st September 2026

Julian

Heritage Parts Centre 5 star review on 13th September 2026

Zara

Heritage Parts Centre 5 star review on 11th September 2026

Juan Eloy Fernández

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1283

Anonymous

Anonymous // 01/01/2019

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“Great service. Everything was packed well and no damages or missing items. Only problem is that some parts in the shop are not available and have to look elsewhere”

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Posted 1 year ago

“La experiencia ha sido positiva. Gracias. El transporte en España no tanto.”

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Posted 1 year ago

“Every thing worked out well for collect in person order. Well done”

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Posted 1 year ago

“I have bought from Heritage Parts several times, and the quality of parts and speed of delivery is excellent.”

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Posted 1 year ago

“The parts were OK but I paid for next day express delivery, it was delivered three days later. Very disappointed but did get my delivery money back.”

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Posted 1 year ago

“Always have what I need to keep my elderly VW happy and healthy.”

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Posted 1 year ago

“All was great, it takes little bit longer time, but fine anyway! :)”

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Posted 1 year ago

“Excellent customer service. I recommend.”

Heritage Parts Centre 5 star review on 4th February 2025

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Posted 1 year ago

“Nice and fast respond. Thanks”

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Posted 1 year ago

“EXCELLENT service from start to to finish!”

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Posted 1 year ago

“Fast delivery, and good quality”

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Posted 1 year ago

“gentilezza e serietà sono di casa e prodotti perfetti e come richiesti!!!”

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Posted 1 year ago

“Im very happy with this product for vw t4 I had to doe small adjustement but its look whery nice I glad that your customer service help me with all information about tracking”

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Posted 1 year ago

“Really quick delivery and parts are 👍👍👍👍”

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Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

“Todo a estado perfecto el material y transporte era tal como describía el anuncio”

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Posted 1 year ago

“very good company 👌”

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Posted 1 year ago

“Why is it free shipping to USA and not Canada? I love your products and selection, but shipping is a major downside.”

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Posted 1 year ago

Hi John, I appreciate your feedback. I understand how frustrating shipping costs can be, especially when comparing to the USA. Unfortunately, there are number of factors that mean shipping to Canada is more expensive than to the US. We're continually working to improve our services, including shipping for our Canadian customers. Thank you for your support of our products, and we hope to serve you better in the future!

Posted 1 year ago

“I will be buying a lot of spare parts from you guys, my son and I are rebuilding a 1969 vw Karmann Gia, your service is very good and fast. Is it possible to get spare parts for this car in PDF format?”

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Posted 1 year ago

“Used to be a good company, and this would have been a 5 star rating - but even though I have been using VW Heritage for a long time - I've recently been BOMBARDED by really, really long adverts for Heritage Parts Centre across a number of different apps and websites, ads that interrupt my free time, my enjoyment or my work. Sometimes to the points where - with limited signal - I can load the advert but nothing else. The adverts are unnecessarily long, ill placed, ill advised, and are making me reconsider whether I use Heritage in the future or find another supplier. Very annoying from someone who has been a customer for over 20 years. Work with an ad agency that is less intrusive, or risk losing customers. Simple.”

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Posted 1 year ago

Hi Gareth Thank you very much for being a long standing and loyal customer for so long! We appreciate your feedback and we have taken this to our web team so they can consider it and approach it to ensure we are not bombarding customers unnecessarily.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 18,402 reviews