Heritage Parts Centre Reviews

4.5 Rating 16,841 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st March 2026

1253

Anonymous

Anonymous // 01/01/2019

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“I found that part for a combi (Mex) I couldn't find anywhere here at heritage parts and got it shipped in no time. Job done ! Thanks Heritage parts. Definitely saved as a Bookmark in my parts folder now.”

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Posted 1 year ago

Thats great to hear Gabriele, we look forward to helping you in the future! Heritage Parts Centre

Posted 1 year ago

“Still didnt get this part? No info no part! Was payed for!!!?”

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Posted 1 year ago

Hi there, sorry to hear this. Please email us via help@heritagepartscentre.com and we will look into this for you.

Posted 1 year ago

“It would be ideal if the elements inside the box, which is of truly excellent quality, were professionally protected against damage. Unfortunately, the painted fender will have to be filled and repainted with primer.”

Heritage Parts Centre 5 star review on 26th April 2024

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Posted 1 year ago

“Excellent service .always used heritage for my vw parts”

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Posted 1 year ago

Thanks for your kind words.

Posted 1 year ago

“Got a few parts from Heritage and I had 0 issues. they packaged my items extremely well, shipping cost to the USA was very fair and very quick to respond with any enquiries.”

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Posted 1 year ago

Dear Kyle, Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We sincerely appreciate your support and taking the time to share your positive experience. We are thrilled to hear that you had no issues with your recent purchase and that our team packaged your items securely. It is also wonderful to know that our shipping cost was fair and that your order arrived in a timely manner. We always strive to provide prompt and efficient customer service, so we are delighted that we were quick to respond to any enquiries you had. Once again, thank you for choosing Heritage Parts Centre. We look forward to serving you again in the future! Heritage Parts Centre

Posted 1 year ago

“Me llegó el paquete (en su “tiempo”) con defectos que he tenido que subsanar yo debido al tiempo de respuesta y tener que montarlo (un escape con las puntas dobladas y bolladas del transporte), pero hablando con ellos hemos llegado a un entendimiento y acuerdo y se ha solucionado el tema…asumen el error y son efectivos al respecto. No dudeis hablarle con cualquier problema…la empresa de transporte por otro lado nefasta.”

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Posted 1 year ago

“Excellent andswift service.”

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Posted 1 year ago

Thanks for your kind words, Clive!

Posted 1 year ago

“Ottimo servizio e puntualità nella consegna”

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Posted 1 year ago

Grazie mille, Luigi! Siamo molto felici di aver ricevuto la tua valutazione a cinque stelle per Heritage Parts Centre. Ottimo servizio e puntualità nella consegna sono importanti per noi, quindi è fantastico sapere che siamo stati in grado di soddisfare le tue aspettative. Apprezziamo molto il tuo sostegno continuo come cliente fedele. Non vediamo l'ora di assisterti ancora nel prossimo ordine. Grazie ancora per aver scelto Heritage Parts Centre!

Posted 1 year ago

“Excellent as always,parts are always correct,I highly recommend these guys.”

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Posted 1 year ago

Thanks for you great reveiw, James.

Posted 1 year ago

“Hat alles super geklappt”

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Posted 1 year ago

“Always super fast delivery and quality. My go to for all classic vw parts”

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Posted 1 year ago

Glad we met your expectations, Craig! Thanks for the review.

Posted 1 year ago

“Great value and simple site to procure correct parts.”

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Posted 1 year ago

Thats great feedback Mark. Thanks!

Posted 1 year ago

“Used Heritage a couple times now for parts for my VW T4 (AKA The pit!) great service always prompt with delivery and always able to give advice on parts or the right parts that I needed”

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Posted 1 year ago

Dear Adrian,Thank you so much for taking the time to give Heritage Parts Centre a 5-star rating! We are thrilled to hear that you have had a great experience with our service. We appreciate your continuous support and trust in us for sourcing parts for your VW T4 (AKA The pit!). It's fantastic to know that you find our delivery prompt and our team knowledgeable in providing advice and ensuring you receive the right parts you need. We are here to assist you whenever you need us, so please don't hesitate to reach out if you require any further assistance or have any questions. Thank you once again for choosing Heritage Parts Centre!

Posted 1 year ago

“Alles perfekt geklappt und super schnelle Lieferung 😊”

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Posted 1 year ago

“Ich habe eine Unterdruckdose für einen Bosch Zündverteiler bestellt. Die Nummer meines Verteilers war als passend in der Beschreibung der Unterdruckdose angegeben. Allerdings ist das Funktionsprinzip der mir geschickten Unterdruckdose (ohne Rückstellfeder) ein anderes als bei meinem defekten Teil. Daher ging die Bestellung zurück. Wäre gut, wenn Artikel genauer beschrieben werden und angegebene Bosch Teilenummern noch einmal auf Passung überprüft werden würden.”

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Posted 1 year ago

“Great service. Kept updated all the way through the process”

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Posted 1 year ago

Good to hear Ian! Thanks for your review.

Posted 1 year ago

“I recommend all individual if the need Genuine Parts for their Veicles, which will last and fit perfectly to purchase from Heritage Parts Centre.”

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Posted 1 year ago

Hi Hilary, Thank you for your 5 star review! Heritage Parts Centre.

Posted 1 year ago

“Since they closed their shop and only contact is by email it's an absolute rubbish outfit in my opinion and many others too. You're better off ordering from autodoc in Germany.”

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Posted 1 year ago

Hi there, the decision to close the shop was a hard one, but taken due to lack of demand post-covid. Also the decision to be online only was a result of customer feedback on telephone waiting times, and we've found our team get to more customers faster via email. Most competitors, Autodoc included, offer online only assistance.

Posted 1 year ago

“Very very quickly and best prices Thanks heritage”

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Posted 1 year ago

Glad we could help Behdad!

Posted 1 year ago

“I don't like that I could not just pick up the phone to speak to someone”

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Posted 1 year ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,841 reviews