Heritage Parts Centre Reviews

4.5 Rating 14,262 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Alles gut abgelaufen. Guter Kundenservice. Zum Artikel selbst gibt es nichts zu bewerten.”

Helpful Report

Posted 7 years ago

“parts arrived on time”

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Posted 7 years ago

“Ordered a K&N air filter. Delivery was fast and correct. Thank you very much.”

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Posted 7 years ago

“Arrived today, thx. Easy to built.”

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Posted 7 years ago

“good discount”

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Posted 7 years ago

“Placed an order on the 7th Dec from Perth Western Australia, Delivered to the door on the 10th Dec, exceptional service.”

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Posted 7 years ago

“Good portfolio”

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Posted 7 years ago

“fast delivery and a high quality product”

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Posted 7 years ago

“Products and service all very good. Only let down was terrible delivery service which turned up a day after the email notification said it would (wasted a day's leave). If using dpd in the future I'd have to consider shopping elsewhere as thats the second time it's happened.”

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Posted 7 years ago

“Great selection, fast delivery. One item has arrived with scratches, which is disappointing..”

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Posted 7 years ago

apologies if one of your items has damage. If you can contact our Customer Service Dept. on 01273 444000 they will look into the problem and organise a replacement if required.

Posted 7 years ago

“Discount on parts I needed”

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Posted 7 years ago

“Great service good help with parts supplied Only glitch wa sthe lack of response on air freight charges on a gearbox which halted the sale”

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Posted 7 years ago

“I gave you a good rating, however I have a small bone to pick. You advertised 24% discount on black friday, and my order received only a 20.63% discount. Just thought you need to know. VW Heritage: New Order # WEBX241117552036”

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Posted 7 years ago

“They have an excellent product range and those niche parts”

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Posted 7 years ago

“It didn't make me happy when a promo code didn't work. It did make me a little happier when an online chat guy tried to help but end result was a smaller discount. Alternative was to do the order by email to get the full discount. As order was tiny and it was late at night in Australia I chose the smaller discount option. So staff were good however the promo code should have worked and didn't”

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Posted 7 years ago

“Roof rack superb but rubber boots needed on legs that fit into guttering”

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Posted 7 years ago

“1st point of call, and if you don't have what I want you help me find it.”

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Posted 7 years ago

“First of all, you speak english. I have dealt with your German affiliate and was not happy at all. The technical advice I received when I rebuilt my engine over last winter was very good. I just recently purchased some rear suspension parts and the process was good. Prices are little higher than I';d like, but hey, who wouldn't want cheaper prices...!”

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Posted 7 years ago

“If VW say its no longer available try these guys really helpful and had the part we needed. Great Service”

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Posted 7 years ago

“Easy to follow instructions on website. Helpfully that each Vehicle type has it's own category.”

Helpful Report

Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,262 reviews