Heritage Parts Centre Reviews

4.5 Rating 14,927 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Prompt response & reimbursement for order of inapropriately described component.”

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Posted 7 years ago

“Had all the parts i required and got me out of trouble,all fitted fine and now back on the road.”

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Posted 7 years ago

“Fast Shipping Thankyou!”

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Posted 7 years ago

“Product came in a timely manner especially for being in another country. Only thing I didn't like was I didn't get a shipping confirmation however I email the company and they said it shipped. So all good hard to find part too. Thanks heritage!”

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Posted 7 years ago

“Quick turn around and free shipping to australia”

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Posted 7 years ago

“Very efficient and helpful all the time. Great service.”

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Posted 7 years ago

“I’ve been very happy with your services even when it’s gone wrong you’ve made it better.”

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Posted 7 years ago

“provided parts at a reasonable price.”

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Posted 7 years ago

“Parts ok ? Delivery ok.. but still waiting for an answer to a question on one of the parts received.”

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Posted 7 years ago

“Headlamp seal was excellent”

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Posted 7 years ago

“Your customer service is excellent. You replied promptly and arranged return and refund which I have received. More information on your website would have helped me to decide whether this was the right part for me. Where the parts are sourced from, are they the same as each other if a pair, if the parts are reconditioned or new. I had already got original size crankshaft bearings so they would not fit with a reground crankshaft. I ordered some sill strengtheners from you which came from different sources and were mismatched in shape and strength. A well known VW body shop fitted them and painted the car and it is going to cost me thousands to put it right. Which is why it is still not on the road 5 years later. You did however, supply matching HD replacements but it again cost hundreds to sort out the problem. Anything just won't do. I do find your website much harder to use than it was before you changed it, not being 17 years old anymore. Sorry for this less than perfect reply but it is frustrating not having my Beetle on the road when it was not my fault.”

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Posted 7 years ago

“We received everything!👍”

Heritage Parts Centre 4 star review on 12th April 2018

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Posted 7 years ago

“Well the items arrived within a reasonable time, however they seem to be the wrong ones as they don't fit my bus.”

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Posted 7 years ago

“Good is the top website and nearly all parts are available! Good is also the fast delivery time to Germany Not so good was the packing on my first order ( maybe because I choosed the delivery for free? ) On my second order I paid the nearly 30 EURO ( !!! ) for a much smaller package then the first order and received in the same time frame, but this time the goods were packed much better. Anyway...I will order again and more parts. BR, Matthias”

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Posted 7 years ago

“The VW T5 window rain and wind deflectors do not have adequate instructions for fitting. Many people have already complained about this but nothing has been done to fix this issue which has obviously annoyed many previous buyers. This is an issue which you really should do something about because it continues to annoy buyers.”

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Posted 7 years ago

“good lineup of parts,and easy to select.”

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Posted 7 years ago

“They try to make sure the part I want is the part I will get. Love the diagrams.”

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Posted 7 years ago

“I've had some ups and downs with these guys over the years (mainly on delivery charges, or taking orders then cancelling due to not coming back in stock) but this time it was a seem less transaction. One thing to add could possibly be a very heritage email with carrier details and tracking number, as this time I got a text from delivery company three minutes before delivery and I was out of the house ...”

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Posted 7 years ago

“Happy with the quality of the seal ! 👍”

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Posted 7 years ago

“Fast delivery on a hard to find part”

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Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,927 reviews