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Heritage Parts Centre Reviews

4.5 Rating 14,262 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 14,262 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

The service was generally very good. The sample materials that you kindly sent were very helpful to in making sure I ordered the correct items. The delivery process worked well & the items were well packaged. I am still waiting to have the work carried out so cannot comment on any observations the trimmer may have. The only criticism I have is that despite asking to be emailed when the seat bolster I needed was back in stock, I never received any contact & only happened to find out you had them again by looking on the website one day and finding out that there was only one left.
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Posted 7 years ago
One of the best live chat experiences I've had, and I work in marketing! Great product range, fair pricing. Only conundrum was UPS trying to deliver our last parcel with no actual name on the address label? Otherwise - if you have a classic VW you need these guys behind you.
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Posted 7 years ago
Parts delivered promptly.
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Posted 7 years ago
Easy to navigate website, quick delivery with clear parcel tracking makes VW Heritage my first choice for any parts I need for my Squareback.
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Posted 7 years ago
Products are good as service and communication
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Posted 7 years ago
Items delivered as described and within 48 hours of placing order
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Posted 7 years ago
I find shopping with VW Heritage very straight forward but if I had one gripe it would be that I cannot use vouchers which I have given as a gift on my iPad or iPhone. For some reason there’s no capability to use them unless I use a desktop computer. As I don’t own a desktop or laptop computer I have to use a friends or relatives in order to spend them.
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Posted 7 years ago
Thanks for taking the time to review us and thanks for the feedback. We are aware of this issue and have our developers working on a resolution. Vouchers can also be spent over the phone, if that's more convenient.
Posted 7 years ago
It's good to have a company out there who hasn't forgotten about the need of spares for the older cars. Having a corrado parts r getting rarely available so very happy they had what vw could no longer supply. Speedy delivery too.
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Posted 7 years ago
Delivery fast and on time helpful call handler
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Posted 7 years ago
Well packaged products sent as promised with up dates to delivery.Critisism, some stock I think is very much overpriced to the point where I look for second hand items to refurbish and use. I
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Posted 7 years ago
Easy Lots of stock Quick process
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Posted 7 years ago
Very efficient company .a very wide selection of parts ..will deal again thank you
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Posted 7 years ago
I found all the parts i was looking for, but what made me unhappy was that the page really struggled to add things from wishlist to cart, many error screens.
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Posted 7 years ago
Everything went well
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Posted 7 years ago
web site easy to get around photos of goods to purchase clear for all to see
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Posted 7 years ago
Good times, lots of parts, easy to find what I have been looking for. Keen to see if this holds up in the future
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Posted 7 years ago
Very easy to deal with
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Posted 7 years ago
Good products good service
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Posted 7 years ago
Quick service
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Posted 7 years ago
fast dispatch & delivery ordered parts on tuesday arrived early friday in australia shipping was cheaper than from US
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Posted 7 years ago
Heritage Parts Centre is rated 4.5 based on 14,262 reviews