Heritage Parts Centre Reviews

4.5 Rating 14,262 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“The service was generally very good. The sample materials that you kindly sent were very helpful to in making sure I ordered the correct items. The delivery process worked well & the items were well packaged. I am still waiting to have the work carried out so cannot comment on any observations the trimmer may have. The only criticism I have is that despite asking to be emailed when the seat bolster I needed was back in stock, I never received any contact & only happened to find out you had them again by looking on the website one day and finding out that there was only one left.”

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Posted 7 years ago

“One of the best live chat experiences I've had, and I work in marketing! Great product range, fair pricing. Only conundrum was UPS trying to deliver our last parcel with no actual name on the address label? Otherwise - if you have a classic VW you need these guys behind you.”

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Posted 7 years ago

“Parts delivered promptly.”

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Posted 7 years ago

“Easy to navigate website, quick delivery with clear parcel tracking makes VW Heritage my first choice for any parts I need for my Squareback.”

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Posted 7 years ago

“Products are good as service and communication”

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Posted 7 years ago

“Items delivered as described and within 48 hours of placing order”

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Posted 7 years ago

“I find shopping with VW Heritage very straight forward but if I had one gripe it would be that I cannot use vouchers which I have given as a gift on my iPad or iPhone. For some reason there’s no capability to use them unless I use a desktop computer. As I don’t own a desktop or laptop computer I have to use a friends or relatives in order to spend them.”

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Posted 7 years ago

Thanks for taking the time to review us and thanks for the feedback. We are aware of this issue and have our developers working on a resolution. Vouchers can also be spent over the phone, if that's more convenient.

Posted 7 years ago

“It's good to have a company out there who hasn't forgotten about the need of spares for the older cars. Having a corrado parts r getting rarely available so very happy they had what vw could no longer supply. Speedy delivery too.”

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Posted 7 years ago

“Delivery fast and on time helpful call handler”

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Posted 7 years ago

“Well packaged products sent as promised with up dates to delivery.Critisism, some stock I think is very much overpriced to the point where I look for second hand items to refurbish and use. I”

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Posted 7 years ago

“Easy Lots of stock Quick process”

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Posted 7 years ago

“Very efficient company .a very wide selection of parts ..will deal again thank you”

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Posted 7 years ago

“I found all the parts i was looking for, but what made me unhappy was that the page really struggled to add things from wishlist to cart, many error screens.”

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Posted 7 years ago

“Everything went well”

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Posted 7 years ago

“web site easy to get around photos of goods to purchase clear for all to see”

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Posted 7 years ago

“Good times, lots of parts, easy to find what I have been looking for. Keen to see if this holds up in the future”

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Posted 7 years ago

“Very easy to deal with”

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Posted 7 years ago

“Good products good service”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“fast dispatch & delivery ordered parts on tuesday arrived early friday in australia shipping was cheaper than from US”

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Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,262 reviews