Heritage Parts Centre Reviews

4.5 Rating 14,262 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Excellent service rubbish p&p fixed price is wrong”

Helpful Report

Posted 7 years ago

“Great parts. But bonnet handle has crome peeling of it . Wondering if there is a replacement , service and freight was great”

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Posted 7 years ago

“Prompt and efficient delivery. Repro parts are good however accuracy to original could be slightly improved on some components.”

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Posted 7 years ago

“good selection of parts”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Required Parts in stock”

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Posted 7 years ago

“My part arrived promptly well packed Haven't fitted it yet but it's the correct fit Pleased”

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Posted 7 years ago

“Great website and easy to use, love the free postage over $250. I'd maybe like a little more information on the parts, and a description or diagram of its location on the vehicle. (For us new VW types who are still learning) Otherwise great job.”

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Posted 7 years ago

“Vw heritage as a company to deal with are amazing. Easy to talk to and extremely helpfull. However the quality of the panels i have bought are horrendus. I understand they are reproduction panels but the quality control of the company that makes them must be non existant. It is going to take me longer to tidy and get them in the correct shape than it will to fit them.”

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Posted 7 years ago

Thanks for the review. Sorry about the problems you've experienced with quality, we do our best to source the best possible available to us.

Posted 7 years ago

“You carry a variety of Good solid VW parts that you just can't find in the US. When I buy from you I know what I'm getting.”

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Posted 7 years ago

“Sadly there was no answer on the phone when I tried to phone my order through, but ordered using the online service and it was hastle free. Paid for next day delivery, and then part arrived mid day.”

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Posted 7 years ago

“My order for Fuel hose (Standard delivery) was initially delayed by a computer glitch at the VW Heritage end. Once i inquired what was happening, the team immediately retrieved and dispatched my order for delivery the next day.”

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Posted 7 years ago

“I would like to know delivery date of on order WEBX270717530178. Thank you”

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Posted 7 years ago

“Well, being a looooong way (OZ) from the UK one would expect delivery and price to be an issue. Not the case, my recent purchase was, including delivery cost less than our local suppliers and it was in stock not like wait till the next container comes in. In some instances delivery is actually quicker from the UK than if buying in OZ.”

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Posted 7 years ago

“Always courteous and eager to help with every enquiry ????”

Heritage Parts Centre 4 star review on 27th July 2017

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Posted 7 years ago

“Very good web site and particularly good at supporting our account which is based in Western Australia.”

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Posted 7 years ago

“quick and efficient service”

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Posted 7 years ago

“all around ok, Thanks, John”

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Posted 7 years ago

“Hi only one thing, other leading retailer can normally deliver next day for free! I always seem to wait a minimum 2-3 days with yourselves. That's the only bad thing I can say.”

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Posted 7 years ago

“Prompt delivery of all items ordered, but more importantly, prompt response and action to resolve an item damaged in transit, many thanks guy's.”

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Posted 7 years ago

Heritage Parts Centre is rated 4.5 based on 14,262 reviews