Heritage Parts Centre Reviews

4.5 Rating 15,792 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th September 2025

Yusuf Enecik

Heritage Parts Centre 5 star review on 11th September 2025

Umberto

John Waller

Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Hi is there a tracking nr as I have not jet received the parcel”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. It looks like your consignment is on its way to you in South Africa via Air Mail. On smaller consignments we tend to use Air Mail which is a non tracked service. The order should however be with you very shortly.

Posted 6 years ago

“The throttle pedal bushes supplied are just as bad as the old bushes they replaced . The throttle pedal is just as wobbly , waist of money . Will have to get some custom made nylon or alloy bushes .”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review and apologies that the items are problematical. Please contact us via help@heritagepartscentre.com so we can look into the issue for you.

Posted 6 years ago

“Ordered a part on next day delivery which was lost. They sent out next day for a replacement, which was a totally different part. Finally got my part 5 days later. They did however refund me”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Sorry about the problems encountered, human error i'm afraid. Glad the refund has been received.

Posted 6 years ago

“I still not receive my purchase. I don't know what should I do? My credit card bill is come now, I am so unhappy. Chien-Yuan, Lin”

Helpful Report

Posted 6 years ago

We're sorry there have been issues with your order - it was returned to us by the courier after they couldn't deliver it on 2 occasions. It will be re-shipped with the correct details, including your telephone number now attached.

Posted 6 years ago

“Ordered two wings and two fitting kits for my mk2 golf, both wings damaged underneath the wrapping (damaged before packing) and both fitting kits missing from the order and still waiting on a reply after contacting you, very disappointed this time.”

Helpful Report

Posted 6 years ago

This is being handled by our Customer Services team currently, and they will be in touch very soon. Our apologies for the damaged parts and the slow reply to this review.

Posted 6 years ago

“Very poor - sent me a part made by a different manufacturer with a different specification (ie had no fixing bracket) unlike the one in the photo that I had ordered When I complained the man said “ the pictures are “illustrative only “ Think that is ridiculous”

Helpful Report

Posted 6 years ago

Apologies for the problems experienced with the Relay. Products supplied may occasionally vary from pictures or brands shown on this website, but will always be of equal quality and value. Of course, If the relay isn't workable, we will happily have the item back for a full refund.

Posted 6 years ago

“I have not receive my purchase yet. Because they can not find my address.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review, it looks like the couriers are trying to redeliver today. The delay was due to the couriers not having a telephone number from you, so were unable to contact you.

Posted 6 years ago

“Ho pagato e non ho ricevuto la merce da 40 giorni”

Helpful Report

Posted 6 years ago

Posso vedere che il tuo pacco è stato consegnato e firmato per.

Posted 6 years ago

“Very bad because the plastic trim came with a broken tab”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review and sorry you have had a problem. One of our members of staff will contact you shortly, to rectify the issue.

Posted 6 years ago

“I have not received the parts, I have tried several times to phone the VW Heritage Centre in Australia and it just beeps. I ordered a T2 Kombi Rear door lock and 2 window winders. Ordered nearly a month ago”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. I can see your order has been despatched via Air Mail to you in Australia. It left us on the 13th of May, so should arrive very shortly.

Posted 6 years ago

“I haven’t received ny parts yet. 😎”

Helpful Report

Posted 6 years ago

“I recieved a DHL email that somthing is comming hopefully the 4 gutter corners Thanks Sharah but the other week when I was told the remaining 3 oil pressure switches were coming I did not also recieve a email from DHL couriers so this leaves me questioning whether they were sent or whether they were included with the 4 corners I want to Hit the road for a while and while things are in the mail we can't go. Whilst the oil switches are for ron there is no drama except we want to go away.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Having had a look at your account, I can't see any Oil Pressure Switches on your account, maybe it was ordered under another name or address perhaps? If you can contact our Customer Service Department via help@heritagepartscentre.com they will be able to check for you.

Posted 6 years ago

“I was sent inferior parts that were different to what was ordered. A complete waste of time.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review and apologies if you have had an issue with your last delivery? If you can contact our Customer Service Department via help@heritagepartscentre.com it will help us rectify the issue.

Posted 6 years ago

“Bad product.Bad Service.Don’t get my Money back.Never again.”

Helpful Report

Posted 6 years ago

Apologies if you have had a bad experience with your recent order. Please contact us via help@heritagepartscentre.com so we can rectify the problem.

Posted 6 years ago

“Unfortunately parts are wrong.”

Helpful Report

Posted 6 years ago

We will have the items back for a refund, if you are not happy with the items.

Posted 6 years ago

“i have a problem with the brakes by VW golf cabrio, they are too bigs and they are rubbing with the brake caliper. and i would want a solution, please”

Helpful Report

Posted 6 years ago

“Never received, not have a tracking number nothing just paid and that was it had troubles before with deliveries but now nothing will not order again.”

Helpful Report

Posted 6 years ago

“First order with Heritage parts...waited for delivery to Australia. Wrong part sent, nothing like what I ordered. Not at all happy...now I have to go through the process of contacting by email.”

Helpful Report

Posted 6 years ago

“Unfortunately my last purchase was a disaster. Firstly all the items in my order #WEBX121018614957 were listed under tariff number 8708.99.90(1) and attracted a duty of 20% although some items should have been under tariff number 8708.99.05 (7). at 0%. The freight service from DHL was also disastrous.The parcel was shipped from London- Heathrow UK on March 9 2019 and arrived in Cape Town SA on March 10 2019. The parcel then lay at customs from 10 March 2019 till 20 March 2019. No call or email to advise me. Parcel was only clear after my intervention. Also I have been advised by one of my competitors to whom I introduced your company to receives a 20% discount from you, although I have been purchasing from you for far longer and also advised him to use your company. The company is Grand Slam. So No, I am very disappointed in the all the above. Peter Matthiae”

Helpful Report

Posted 6 years ago

“I did not get my invited parts !!! 3/6 /19 !!!”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. If you are missing an item, can you please contact our customer service department via help@heritagepartscentre.com for assistance.

Posted 6 years ago

Heritage Parts Centre is rated 4.5 based on 15,792 reviews