Heritage Parts Centre Reviews

4.5 Rating 14,252 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Item not yet arrived”

Helpful Report

Posted 9 years ago

Hi Sorry to hear you haven’t received your part yet? Looking into this for you, your order left us on Wednesday 1st April with our courier DPD and delivered next day as requested. Your tracking number is 15504565205873S. DPD has given us confirmation the order was delivered on Thursday 2nd April at 11:37 and was signed for by ODOWD T.

Posted 9 years ago

“Item bought. T2 Z bed hinges. Slow delivery Poor quality instructions, fitting kit missing and whilst I was promised one would be sent out it never arrived. Ended up buying what I needed from a local hardware store. I had a query about the installation and 2 of the parts that weren't listed or mentioned in the instructions, no one at VW Heritage had any knowledge of the item I had been sold, were supposed to get back to me a number of times but never did. Not the 1st time I have had poor service from this company. Will I use them again? Probably not.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you have encountered problems. We sell these kits with full instructions and fitting kits. Apologies you didn’t receive them. We can send them out if they are still needed. Please let us know.

Posted 9 years ago

“I have owned my '67 Beetle since 1992 and have intermittently purchased parts from what is now called 'VW' Heritage since then. In the main I have been content with my purchases. but on this occasion I really am not. I needed a new single port inlet manifold and ordered one from VW Heritage, the item arrived had scuffed paintwork and was an appalling fit. So poor was this item I actually gave up trying to fit it and instead purchased a genuine used item off an auction website. Really, I would like my money back (fat chance, me thinks).”

Helpful Report

Posted 9 years ago

Hi William Sorry you are not happy with the manifold, if you are not happy with any product we will certainly refund you, even if you have attepmted to fit it. Would you like me to arrange for our returns department to contact you, or would you prefer to contact us?

Posted 9 years ago

“I will never use your service again.”

Helpful Report

Posted 9 years ago

“I ordered stock items on a Wednesday, using ordinary postage. When the items hadn't arrived by the following Monday, I called to see where the items were, the person on the phone said that they hadn't even been despatched, but would be despatched that day. As this was too late for my needs I told the VW Heritage person, to cancel the order,as this would save VW Heritage the cost of shipping something that I would have to return . The person on the phone said although the package hadn't even left VW Heritage, it was too late to cancel and the delivery couldn't be stopped. To cap it all, when I returned the order, VW Heritage have not refunded the return postage (as VW Heritage make the sender pay for the cost of returning goods. To sum up, I had very poor service, and it cost me £5 in the process!!”

Helpful Report

Posted 9 years ago

Hi James, Just looking into this for you, your order was placed on Friday 22nd May which fell over a weekend and resulted in the order not being dispatched until the following week. The free carriage option is a 2 – 3 day service. We do however offer a next day guaranteed service for £5.

Posted 9 years ago

“Having asked for a refund for an unwanted item, two months later, yes two months later, it has still not been collected and I have not received a refund. No doubt if I demanded a storage fee, VW Heritage would not entertain it.”

Helpful Report

Posted 9 years ago

“It took a month to arrive :( Very poor!”

Helpful Report

Posted 9 years ago

Hi Jean, As stated on the website, special order parts from Classic Parts in Germany take 3 – 4 weeks to arrive with us.

Posted 9 years ago

“Ordered a splitscreen windscreen wiper arm, the fixing bolt was not long enough, i complained and was told you would send me the correct size bolt, ive heard nothing since.........that is what is known as utter rubbish service coupled with poor quality parts. Regards Carl James”

Helpful Report

Posted 9 years ago

“Ordered a part Wednesday afternoon in good time for a weekend delivery. You know, when most people work on their cars. Was in stock but didn't ship until Friday afternoon. By that time it had been sent to arrive Monday at my parents workshop. No good to me I had to have them posted back to my home in London at my own expense and fit them in the street with cars whizzing by.”

Helpful Report

Posted 9 years ago

Hi Paul, Thanks for your review. The free carriage option you took is a 2 – 3 working day service. We do have a guaranteed next day service which is a £5 delivery charge for mainland UK. We don’t necessarily need to deliver to billing addresses and can deliver to alternative addresses if required.

Posted 9 years ago

“I could have printed a better copy using the John bull printing set I had as a kid”

Helpful Report

Posted 9 years ago

Hi Keith, Sorry to hear that you are not happy with the quality of the manual. We will happily have it back for a refund if required.

Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,252 reviews