Heritage Parts Centre Reviews

4.5 Rating 14,992 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th June 2025

1171

Anonymous

Anonymous // 01/01/2019

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“Bad product.Bad Service.Don’t get my Money back.Never again.”

Helpful Report

Posted 6 years ago

Apologies if you have had a bad experience with your recent order. Please contact us via help@heritagepartscentre.com so we can rectify the problem.

Posted 6 years ago

“Unfortunately parts are wrong.”

Helpful Report

Posted 6 years ago

We will have the items back for a refund, if you are not happy with the items.

Posted 6 years ago

“i have a problem with the brakes by VW golf cabrio, they are too bigs and they are rubbing with the brake caliper. and i would want a solution, please”

Helpful Report

Posted 6 years ago

“Never received, not have a tracking number nothing just paid and that was it had troubles before with deliveries but now nothing will not order again.”

Helpful Report

Posted 6 years ago

“First order with Heritage parts...waited for delivery to Australia. Wrong part sent, nothing like what I ordered. Not at all happy...now I have to go through the process of contacting by email.”

Helpful Report

Posted 6 years ago

“Unfortunately my last purchase was a disaster. Firstly all the items in my order #WEBX121018614957 were listed under tariff number 8708.99.90(1) and attracted a duty of 20% although some items should have been under tariff number 8708.99.05 (7). at 0%. The freight service from DHL was also disastrous.The parcel was shipped from London- Heathrow UK on March 9 2019 and arrived in Cape Town SA on March 10 2019. The parcel then lay at customs from 10 March 2019 till 20 March 2019. No call or email to advise me. Parcel was only clear after my intervention. Also I have been advised by one of my competitors to whom I introduced your company to receives a 20% discount from you, although I have been purchasing from you for far longer and also advised him to use your company. The company is Grand Slam. So No, I am very disappointed in the all the above. Peter Matthiae”

Helpful Report

Posted 6 years ago

“I did not get my invited parts !!! 3/6 /19 !!!”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. If you are missing an item, can you please contact our customer service department via help@heritagepartscentre.com for assistance.

Posted 6 years ago

“Parts were of very low quality and not fit for purpose i ending up repairing my original lamps”

Helpful Report

Posted 6 years ago

Sorry you've had issues with the parts? We will of course have the items back for a refund if they are not required.

Posted 6 years ago

“still waiting for my last order”

Helpful Report

Posted 6 years ago

Sorry if your order is overdue or delayed. If you can contact our Customer Service department via help@heritagepartscentre.com they will chase the consignment for you.

Posted 6 years ago

“HI, i have found the parts i purchase excellent. The problem is not with the parts but delivery. The delivery of parts from vw heritage is and continues to be very slow to the irish republic . I am still awaiting two weeks for a small part to come. In contrast items i have purchased out of frustration from just kampers is delivered within 3 days.”

Helpful Report

Posted 6 years ago

Thanks very much for the feedback. For larger orders we would use a courier, but for smaller items, we tend to use Air Mail to Ireland, this can sadly result in a slower delivery than you would normally receive if sent with a courier.

Posted 6 years ago

“I was just told those Meyle ball joints lower have plastic cups and I can expect 9,000k's from them like the JP Group ball joints. I'm not happy learning this as one of my kombis still have the original ball joint on it and it's up around 450,000 kilometers.”

Helpful Report

Posted 6 years ago

These carry a 4 year unlimited mileage warranty, Meyle have every faith in the product, hence the extensive warranty

Posted 6 years ago

“I have not received the item I ordered please contact me so we can resolve this”

Helpful Report

Posted 6 years ago

I will have our Customer Service Department check this for you. They should contact you shortly

Posted 6 years ago

“Never received my item I paid for and still waiting seven days now”

Helpful Report

Posted 6 years ago

“After mounting the delivered key-lock for the engine hood of my T2a Westfalia Bus and closing the hood, I could not reopen the hood anymore. I needed to hammer the woodruff keys out of the two upper hinges to reopen the hood. Obviously the hook of the lock does not open wide enough even if you completely press the button in. It resulted In a lot of additional work with finally reintegrating the old lock, which works fine but unfortunately cannot be key-locked.”

Helpful Report

Posted 6 years ago

Sorry about the problems experienced. Someone from Customer Service will contact you shortly to try and resolve the issue.

Posted 6 years ago

“Parts may be good but your postage options start from £3.95 which is a lot for an O ring to be posted which only needs a stamp”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Our Postage rate of £3.95 currently stands for goods up to the value of £19.99 sent to UK Mainland Addresses. We do have a counter for collections, but depending on your location this may not be as economical as us sending.

Posted 6 years ago

“Never received my purchase”

Helpful Report

Posted 6 years ago

Thanks for the feedback. Someone from Customer Service will contact you shortly.

Posted 6 years ago

“Sorry, but a set should contain 4 pieces: "Baby Moon Edelstahl Radkappen Set für Fahrzeuge ab '68 > Bus t3 1980 91 1980-1992"....I only received 1 piece!”

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Posted 6 years ago

“Purchased front antirole bar bush kit for my T2 camper, decided to purchase the more expensive kit as I wanted best quality. After reading an old review left by another customer complaining about the bolt kit included in the bush kit, I stupidly carried on with the purchase thinking Heritage would have sorted the problem by now. How wrong I was!!! My kit came with the wrong bolts just as a previous customer had reported. Heritage happy to carry on selling duff parts and take the money. I would have been better paying half the cost and getting the part from my local GSF. Not Happy!”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Apologies for the issues, we thought the issue had been sorted by the supplier? Someone from Customer Service will contact you shortly to resolve the issue.

Posted 6 years ago

“Whilst the store, service and prices are good, you really need to go back to using DHL. I’ve had 2 consignments from the UK using TNT and both took a crazy long time to get here. I.e. this order done on the 31st Oct has still not arrived, whereas DHL surely would have got it here within 4 or so days.”

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Posted 6 years ago

Thanks for your feeback and review, its important to us to improve our service. Our free delivery service to Australia is usually very quick, sorry you have experienced a delay recently.

Posted 6 years ago

“Hello , This is Yaacov from Israel. Thanks for your service I'm very satisfied However, Using DHL Carrier causes a lot of bureaucracy , till getting the orders , I had to pay extra 211.96 Taxes which is about &45 for no reason . Calling them on Telephone takes hours, I had the same problem using their service ordering from J.K.. I stopped ordering from J.K. for the same reason, I'll make one more order from you , If they act the same way , forget it. I'll be very thankfullif you can ship Intn'l first class mail instead. Thanks, Yaacov”

Helpful Report

Posted 6 years ago

Thanks for taking the time to review. Unfortunately import taxes and alike are not something we at Heritage Parts Centre have control over, this is something that needs to be researched by the customer. As discussed previously with you, the consignment was over our weight limit to be able to despatch with Royal Mail, so was sent with an International courier. We do our best to obtain the cheapest possible shipping charges for our customers.

Posted 6 years ago

Heritage Parts Centre is rated 4.5 based on 14,992 reviews