Heritage Parts Centre Reviews

4.5 Rating 15,792 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th September 2025

Yusuf Enecik

Heritage Parts Centre 5 star review on 11th September 2025

Umberto

John Waller

Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1213

Anonymous

Anonymous // 01/01/2019

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“NOT HAPPY. Order was dispatched 3.7. , but has been in Postnord for one week. What is the problem?????”

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Posted 7 years ago

“No me ha llegado lo que he pedido. Hace más de una semana que debería haber llegado.”

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Posted 7 years ago

“Two things! Basically, I've used you before alot with no issues, until the day i.e last last thursday i was desperate for a pre 10.30 delivery so decided to call instead of placing an internet order. MASSIVE MISTAKE, guy called Ben! Rude and down right dismissive gezza! Wasn’t interested in listening and got angyry when he was not paying attention to me, then to top it all off the order went to an address I’ve never heard of? Again not paying attention. Desperate for the parts after receiving the email saying they they “couldn’t find my address” i rang saying i would meet the DPD man as i run a business local and have intercepted them before when a supply ballsed up! Only to be told that that wasn’t company policy! Not ture as i have done this before! Cost me gargae fee’s and a stress level that I wouldn’t wish on donald trump! Basically Ben needs sacking (or a damn good lesson in customer service/ politeness course) and the last thing is the “advice” from technical regarding another issue with 2110cc head gaskets! Wish inhad his name because again he has cost me garage fee’s for him ridiculous/ totally wrong advice Regards Jai”

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Posted 7 years ago

“Damage to a wing right on corner .not a ding not a scratch but a corner bent right back on its self .”

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Posted 7 years ago

Thanks for taking the time to review. If the panel you have received is badly damaged, we will of course replace the item. If you can contact our Customer Service team, they will assist.

Posted 7 years ago

“P+P you charged was way over the top,never again”

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Posted 7 years ago

Thanks for taking the time to review. Unlike many companies, we don't have a minimum order value, just a minimum postage charge. It looks like you ordered one under bonnet clip totalling £0.67. This would have fallen in to our minimum postage of £3.29

Posted 7 years ago

“not the rear lights as in the photo no red reflector acheter the glass on the photo though”

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Posted 7 years ago

“Bonjour les cables ne correspondantes pas a mon véhicule.”

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Posted 7 years ago

“Nothing has arrived. Its to long for such a short distance.”

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Posted 7 years ago

“Nothing went wrong. The part that I bought is just about the crappiest quality I have ever purchased, and I have, refurbishing a bus, bought quite a lot.”

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Posted 7 years ago

“Hello I am really disappointed with the two flagship strapping I had read a response from your team on the brand of cerclage announce (hella) and it's not (hella) excuse me for the translation”

Helpful Report

Posted 7 years ago

Apologies for the error. It looks like we have been miss-supplied by our supplier. If you can contact our customer service department on customerservice@vwheritage.com they will organise either a replacement or a refund.

Posted 7 years ago

“Golf Mk 1 cab door cappings I ordered were different to the photo on your website, so did not match my car. I then saw VWH had them advertised on Ebay, made a note of the stock no. and took photos of door cappings on my car which my son in law discussed with staff he knows at VWH and was assured you have them, so ordered. Cappings arrived, still incorrect and same as before, so had to phone VWH, arrange collection and was told by Alan it would be looked into and you would get back to me, that was weeks ago and I'm still waiting!!! Have spoken to 4 staff at VWH re this advising you that you are advertising the wrong product as your photos don't match the product you send. I've now sourced via Mk 1 owners club who are increasingly saying use VWH as last resort due to poor customer service and use Classic VW, WERK 34, German Ebay, Volks Magic instead. Really poor service for a customer who is Sussex born and bred and has already purchased several hundred pounds worth from you. Don't get complacent VWH, you're not the only supplier out there.”

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Posted 7 years ago

“I paid for next day delivery but came the day after. Emailed customer service explaining this & asked for refund on extra cost of post, unfortunately absolutely no response! This was 2 weeks ago.”

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Posted 7 years ago

“Ordered two items during the alleged 24% day. Having read the caveats listed and not seeing any markers for items allready subject to a promotion I ordered my parts. No discount on one and 10% on the other. Did an online chat and asked what was or wasn't on the list of items not subject to the discount. NEVER GOT A REPLY. Looks pretty much like a come on and not a genuine offer.”

Helpful Report

Posted 7 years ago

“I placed an order and all of the items were listed as in stock. Two days later I receive my order, only to find an item missing. I contact them and was told that the missing item was out of stock at the time. How was they out of stock when I made sure all of the items were in stock? I would have ordered from somewhere else had I known they were out of stock.”

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Posted 7 years ago

“Bought a few items which were all shown as in stock. Order split into two parcels and billed a day later for the items that were supposed to be in stock. Received half of my order and had to contact them to ask why part of my order was missing and was just told that they were out of stock at the time even though their website listed all the items as in stock. If I knew they were out of stock I would have ordered them from elsewhere.”

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Posted 7 years ago

Thanks for taking the time to review. Apologies for the issues concerning stock, which led to us not being able to fulfil your order. we very rarely have issues like this, but this was sadly one instance.

Posted 7 years ago

“Ordered two hose clips with a hose they kept unthreading and so I had to remove hose and reuse existing clips .Doubled the length of the job.As it cost me £30plus for a 6 inch length of hose and two clips I would have expected better. Not happy !”

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Posted 7 years ago

“Paid £6 for next day delivery didn't tell me you have a 4pm cut off before I paid....Very misleading!!!!!”

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Posted 7 years ago

We are sorry you feel mislead, its definitely not our intension. Our website does have a countdown timer at the top left, showing how many hours are left before your order, if you decide to place it, is available if next day delivery is required.

Posted 7 years ago

“Bought a service kit for 1700-2000 engines for £129.95 and it was not stated on website, but this was for the air cooled and not waterboxer. I bought in genuine error but have to pay the cost to send back to VW heritage so out of pocket through no fault of my own Not Happy”

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Posted 7 years ago

“I was mislead about who I was purchasing from with this purchase. I was emailed from an Australian outlet called "VW Heritage Australia" then lead to their website with Australian contact phone number. Also, this items were listed in AU currency with free delivery and invoice included taxs. Also items were listed as "in stock". How you managed to trick me into thinking I was buying within Australia yet try to transfer responsibility pf being the importer onto me. This is exactly what I didn't want and is why I wanted to buy an Australian based retail outlet which I thought "VW Heritate Australia" was! You total tricked me and now trying to make me pay your import duties. You deserved to be called out on this publicly pn every VW website in Australia!”

Helpful Report

Posted 7 years ago

Hello, we are sorry to hear that you feel we have misled you, this was obviously not our intention. We do state on our website that all of our parts are shipped directly from the UK with free shipping for orders over $250.00 AUD and do also state that any import duties are to be researched and paid for by the receiver. We use an Australian phone number to limit the cost in contacting us, this is charged at your local rate. We advertise and take payment in Australian Dollars to make it easier for our customers to make a purchase. We have recently had a huge percentage of very satisfied Australian customers who have received their orders in typically 4-5 working days from the UK, utilizing our free shipping offer.

Posted 7 years ago

“I ordered a twin carb kit and balancing kit for my twin port engine - received a single port one. Picked up correct twin port carb kit from Shoreham, but balancing kit was missing a part. Received the part, and went on to installation. The gaskets didn't fit - threw them away. Then had to drill holes in manifolds for balancing kit - provided fittings were massively oversized and not fit for purpose, had to buy alternatives. Very unhappy with the kits provided and the inconsistent advice given by VW Heritage to myself and the mechanic who is doing all the engineering work. I went to VW Heritage because I had the perception that they were a more professional outfit than JustKampers - i have now revised my opinion. I have missed most of the summer with my van now - what should have taken a couple of days at most to do, has taken nearly two months.”

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Posted 8 years ago

Heritage Parts Centre is rated 4.5 based on 15,792 reviews