Heritage Parts Centre Reviews

4.5 Rating 15,793 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 15th September 2025

Yusuf Enecik

Heritage Parts Centre 5 star review on 11th September 2025

Umberto

John Waller

Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Order was placed for same day dispatch but this did not happen and no communication to tell me, it was up to me to make contact no reason given One unhappy dissatisfied customer”

Helpful Report

Posted 8 years ago

“Sent the incorrect fan belt.”

Helpful Report

Posted 8 years ago

“The parts have'nt turned up yet!”

Helpful Report

Posted 8 years ago

“Extremely poor service. Unable to exclude the VAT for overseas buyer. Unable to tell what is the shipping cost to HK The photo I share via live chat, staffs cannot see it, in need to email to them..... Amazing and so funny”

Helpful Report

Posted 8 years ago

“Ordered crossmember (displayed in stock) on Tuesday morning, not dispatched until Thursday PM. Still not arrived (5 days later), 2 calls to customer services/sales with assurances that I would be contacted with tracking info or an update however no - one has been in touch. Don't like to leave negative feedback, and I can understand that things go wrong sometimes with delivery but poor or no communication is tricky to accept.”

Helpful Report

Posted 8 years ago

Thanks for the review and apologies for the delay. I can see the parcel was delivered just after the weekend on Monday.

Posted 8 years ago

“I ordered an exhaust bundle for my 1965 VW Splitsceen and paid an additional £6 for next day delivery as I required this delivered and duly fitted for the weekend. I took a day off work to wait for delivery and booked a late afternoon slot in with my garage to facilitate fitting etc. At 3pm no sign of exhaust and I then rang to find out why only to be told that you don't do next day delivery to Northern Ireland (only 2 day delivery) and it would be Monday before I received the exhaust. As if that wasn't bad enough apparently 0920hrs order on the Thursday actually doesn't secure a two day delivery as if it did it would be with me Sat but I have been told it will now be Monday. Next day delivery money refunded promptly but doesn't refund my lost days leave. Very very disappointment that a company such as yours (one I have been happy with in the past) could let me down so badly. My weekend is now also ruined as without exhaust which garage could've patched had they known but know don't have time as they close at 5pm. NOT HAPPY !”

Helpful Report

Posted 8 years ago

“I was unable to use the checkout button on my phone, laptop using safari or google chrome. I therefore had to use PayPal. I don't know whether this was a fault with your website.”

Helpful Report

Posted 8 years ago

“Part I ordered and paid for 24hour delivery that's next day delivery on Monday that's not next day”

Helpful Report

Posted 8 years ago

“i ordered hand brake springs and havent heard anything at least have the decency to email me instead of being kept in the dark this long.”

Helpful Report

Posted 8 years ago

“4 months waiting for TMI interior panels, You said 7 weeks to delivery (a product that was wrong in the catalog). I send emails requesting information and they do not respond, very bad customer support....”

Helpful Report

Posted 8 years ago

“Sent an email requesting if you can supply some pistons on a JH 1.8 Golf 2. I have had no reply as yet. I even gave you the PT: It's been 2 weeks.”

Helpful Report

Posted 8 years ago

“I have not decided my order I imagine when I recive my order I will be very happy.”

Helpful Report

Posted 8 years ago

“ordered 2 front wings and the near side is misshaped and doesn't fit correctly”

Helpful Report

Posted 8 years ago

Thanks for taking the time to review us. Sadly there can be slight differences between lefts and rights of these reproduction wings, this can become apparent when the items are dry fitted before they go to paint. If they are hugely out and are not workable, let us know and we can have them back for a refund. The reproduction wings have been priced fairly to take into account possible time to get them to fit correctly.

Posted 8 years ago

“I asked a question on the live chat and it took well over 72hrs for a response. I would have placed an order and saved myself time and money but had to go elsewhere. It showed that someone was there too!”

Helpful Report

Posted 9 years ago

Thanks for the review and sorry about the timescale involved in answering your question? I can only assume the request was sent when we were closed and the live chat wasn't operating.

Posted 9 years ago

“Total rubbish we paid for an item then we were told it is not in stock until the end of the month”

Helpful Report

Posted 9 years ago

I'm sorry if there was a discrepancy with stock levels when you placed the order, it looks like our team emailed you to let you know the day after the order was received.

Posted 9 years ago

“A very poor buying experience”

Helpful Report

Posted 9 years ago

“reason I give very poor is not the company service but the delivery company d.x that you use there delivery is as bad as can be found like delivery between 8 am and 6 pm who wants to be wating for that kind of company delivery its a laugh . I have been with just kampers for 20 years and more they deliver in a one hour window no problem with a txt from delivery van with name of driver and time of expect delivery so its off back to just kampers for me until you have sorted out a simple txt message on one hour delivery notice”

Helpful Report

Posted 9 years ago

Hello John Thanks for taking the time to review us. When goods are sent via the Courier DPD they do send a text with a two hour window showing when they will deliver. I'm sorry if that didn't happen this time. We can also send goods to a work address,so you don't have to take a day off to take delivery at your home address. Apologies again if there was a mix up this time round.

Posted 9 years ago

“I ordered a part and paid the extra to have it delivered next day. The part arrived a day late. I had already booked the garage and had to cancel due to the late arrival. Very disappionting. The part was good the delivery poor.”

Helpful Report

Posted 9 years ago

Thanks for taking the time to review us. I'm afraid our couriers don't collect from us at the weekend and It looks like your order was placed on a Saturday, your order wouldn't have been processed or despatched until the workforce returned to work on the Monday. I can see delivery was made on the Tuesday. Sorry if you are disappointed with our service in this instance. Regards VWH

Posted 9 years ago

“Very Poor levels of Customer Service. I have on a number of occasions sent email enquiries and never received a reply. I recently utilised the online chat facility and left waiting for 45 minutes without a connection, being informed to wait and a representative would be with me shortly. I did not have any contact with a representative and elected to leave a message…..No response from that also. The levels of customer service is very poor and I will not be making any further purchases from VW Heritage.”

Helpful Report

Posted 9 years ago

Apologies our customer service wasn't good when you tried to contact us. Our live chat facility runs from when we open at 9.00am to 5.00pm Monday to Friday. We will take your comments and act on them. I'm sorry you don't want to use VW Heritage again.

Posted 9 years ago

“Ordered VW golf Mk2 front wings, spent 2 days making them fit? plus side deliver time was good,”

Helpful Report

Posted 10 years ago

Heritage Parts Centre is rated 4.5 based on 15,793 reviews