Heritage Parts Centre Reviews

4.5 Rating 14,252 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Customer help good, parts quality , recommend these guys.”

Helpful Report

Posted 5 years ago

“Excellent service...delivered in good time. Regards Gerald Cornish”

Helpful Report

Posted 5 years ago

“Bought a wiper arm for my split screen in March 2019. Whilst the arm is of good quality it is slightly longer than the original, which is stated on your website. No problem, I decided to buy another one to match the other side in June . The part again is fine but I was a little disappointed to find that that there was a total increase in part and postage costs of £5.26 in three months!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to review your recent purchase. Our postage charges are set depending on the value inc. vat of the order. Orders up to £19.99 fall into the £3.95 bracket, then orders between £20.00-£49.00 drop into the £5.00 bracket. It looks like your recent purchase due to the price increase, fell into the latter. Orders over £50.00 however, depending on the product can be sent with free delivery.

Posted 5 years ago

“For us owners of classic VW vehicles Heritage Parts Center is God sent. The shopping experience is second to none. Payment, chech out and shipping process is flawless. The staff is both knowledgeable and courteous. The only area of concern is the quality of parts. There may be a program for the Heritage Center to fit and use the non OEM parts on offer. Go Westy in USA test out parts before they are made available for sale.”

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Posted 5 years ago

“Excellent service delivery very prompt.”

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Posted 5 years ago

“At least everything is fine! Cheers from Germany, Markus”

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Posted 5 years ago

“The T4 aerial works well, good delivery time.”

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Posted 5 years ago

“Pro: Product arrived in a timely manner, found them to be good quality on receipt and seem to be genuine, so am pleased with the purchase. Con: Bit pricey, but worth it.”

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Posted 5 years ago

“90-03 - 701809833A be good if these parts were in stock as seams common replacement part that no one can get”

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Posted 5 years ago

“Great service on an amazingly wide range of products.”

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Posted 5 years ago

“overall a good service. Although had to wait a long time on the phone to get through.”

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Posted 5 years ago

“I can’t fault VW Heritage’s service - unfortunately the blank keys I was sent were for a Mk1 Golf. I didn’t realise that the lock had been changed to a Mk3 Golf! I will therefore need to get the keys returned and replaced with the correct ones. This survey reminds me that I need to talk with them”

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Posted 5 years ago

“Part I ordered was spot on although i ordered Thursday and paid extra for next day delivery and part arrived on Tuesday so van was off road longer. I under stand the Monday was a bank holiday but surely should of arrived Friday or Saturday atleast”

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Posted 5 years ago

Thanks for taking the time to review. It looks like your order was placed at 10.00pm on the Thursday and then processed on the Friday. Our next day service is a next working day service, so doesn't include weekends. Sorry if that wasn't clear on the website and it delayed the repairs.

Posted 5 years ago

“I just recently bought a part for a 1985 VW Golf Cabriolet and am very glad to have found the Heritage Parts Centre. I seems extremely had to find parts for the car in Germany. Shipping via email took a little longer than expected, but still I will continue to order parts again.”

Helpful Report

Posted 5 years ago

Thanks for your positive feedback, its important to us.

Posted 5 years ago

“higt quality parts. Very fast expedition. low prices. Positive impression”

Helpful Report

Posted 5 years ago

“Item ordered was fine, and v well packaged. It is now installed and working well. Got caught out by 'Next Day Delivery' option - I didn't read carefully enough to see it only guarantees Next WORKING DAY delivery - so ordering on a Friday morning before a bank holiday Monday got me delivery on the Tuesday morning. I realise that this is probably due to the carrier used, but it's worth noting that I ordered something else from Amazon at the same time, paying a similar amount extra for Next Day Delivery, and they managed to do a true next day delivery - something to consider?”

Helpful Report

Posted 5 years ago

“Your service has been great but have sent two emails over the past week regarding parts for my beetles carny no reply what so ever Barry Jennings Australia”

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Posted 5 years ago

“The parts that I ordered were fine and arrived promptly thank you. Jonathan Bridger”

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Posted 5 years ago

“Well done !”

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Posted 5 years ago

“Look to be good quality.”

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Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,252 reviews