Heritage Parts Centre Reviews

4.5 Rating 14,917 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“very good quality wheels. I would highly recommend some sort of lip edge protection for shipping. putting 2 wheels in a box makes the 2 rub together, rubbing the paint off the wheel lips. 4 stars only because of paint condition.”

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Posted 4 years ago

“Bought plenty of parts for my mk2 GTI. It's been mostly positive experience”

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Posted 4 years ago

“Love that you have parts that I need. I do have concerns about not being able to get answers to my emails. If you didn't get them that's another question. The US site wasn't any better. I was left with no answers either way. It took quite a while to receive order. Thank You”

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Posted 4 years ago

“The back-order situation remains unclear to me. I had an e-mail saying that an item was now in stock and did I still want it..yes I said. .GOOD. But, it said they'd send me an e-mail to add payment from Paypal, which never appeared. NOT GOOD. I wasn't using Paypal anyway for that original order! Then I spent a while on CHAT on the Heritage web site with Ben, who did his best to clarify what was happening, but was inconclusive. An hour after that a packet arrived by post with the part inside. VERY GOOD. But, obviously the whole process was surrounded by some uncertainty! I have 3 other items on another back-order...let's hope they turn-up ASAP with clarity about payments, delivery and no confusion...”

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Posted 4 years ago

“Great service, good product but top price”

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Posted 4 years ago

“Ordered two rear light units, one came with black lens screws and one with chrome screws, looks odd but ok”

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Posted 4 years ago

“Happy with purchase Thsnkyou”

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Posted 4 years ago

“Received all parts in good time. Excellent quality and expected nothing less. Highly recommend if you are wanting quality parts for your VW.”

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Posted 4 years ago

“I have used Heritage before after I discovered that they could get trim parts I hunted for months to obtain. Cant recommend their spread of products enough. Products on back order are a frustration (but I appreciate this can be largely out of control) especially if it means the car is off the road util parts are obtained. However the level of knowledge and helpful staff are a delight”

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Posted 4 years ago

“Very Well priced compared to others, Quick delivery,”

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Posted 5 years ago

“Very helpful, knowledgeable staff and good delivery with parts ordered.”

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Posted 5 years ago

“nous facilite la trouvaille des pièce e nos ancêtre”

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Posted 5 years ago

“Quick delivery of part but expensive postage for such a small item. Part fitted as described.”

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Posted 5 years ago

“I initially received the wrong part, but after sending an email it was corrected very quickly. Mistakes happen and it's how they are sorted that reflects the quality of customer service. I received good customer service”

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Posted 5 years ago

Thanks for the feedback, we are glad everything has been resolved.

Posted 5 years ago

“Have not fit parts yet, will do another one when done.”

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Posted 5 years ago

“Easy ordering process, very speedy arrival. Thank you”

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Posted 5 years ago

“Parts came quick fitted a dream and one of the cheapest on the market. will use again.”

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Posted 5 years ago

“Good sales team”

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Posted 5 years ago

“Prompt service and delivery”

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Posted 5 years ago

“Fast service, great products highly recommended”

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Posted 5 years ago

Heritage Parts Centre is rated 4.5 based on 14,917 reviews